Social Media Customer Relationship Specialist

📌 Core Information

🔹 Job Title: Social Media Customer Relationship Specialist

🔹 Company: TEKsystems

🔹 Location: Warren, MI

🔹 Job Type: Temporary

🔹 Category: Customer Service

🔹 Date Posted: July 29, 2025

🔹 Experience Level: Entry Level

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service on various social media platforms
• Managing customer cases and ensuring timely resolution
• Proactively identifying sales leads and educating customers on product functionality
• Contributing to process improvements and best-in-class social consumer care experiences
• Collaborating with cross-functional teams to achieve operational metrics

ASSUMPTION: This role requires strong communication skills, adaptability, and the ability to multitask in a fast-paced environment. Previous customer service experience and familiarity with social media platforms are essential for success in this position.

📋 Key Responsibilities

✅ Answer inbound comments from customers on social media platforms, including Facebook, Twitter, Instagram, Google Play, and App Store

✅ Create and manage cases for customers needing more complex assistance

✅ Complete follow-up tasks and achieve operational metrics

✅ Proactively identify sales leads and educate in-market customers on product functionality and services

✅ Effectively and accurately document customer interactions

✅ Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries

✅ Participate in required training and industry-specific certifications to maintain technical knowledge and skills

✅ Adhere to standard work processes and contribute to efficiencies and improvements

✅ Utilize correct tools to efficiently manage concurrent activities

ASSUMPTION: The role involves a high volume of customer interactions, requiring strong organizational skills and the ability to prioritize tasks effectively.

🎯 Required Qualifications

Education: Bachelor's degree in English, marketing, business, journalism, communications, or a similar concentration

Experience: 1+ years of experience in a customer service-related profession

Required Skills:

• Proven experience with written correspondence with customers (email, chat, posts, etc.)
• Computer navigation and typing proficiency (minimum 40 WPM)
• Strong reading comprehension and written communication skills
• Familiarity with social media platforms

Preferred Skills:

• 1+ years of social platform experience

ASSUMPTION: While not explicitly stated, proficiency in English is required for this role due to the nature of the work and the education required.

💰 Compensation & Benefits

Salary Range: $18.00 - $19.00/hr. This range is based on the role, experience level, and location, as well as industry standards for similar positions.

Benefits:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Working Hours: Full-time (40 hours/week). This role operates on a hybrid schedule, with on-site work required in Warren, MI.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's skills and experience.

📌 Applicant Insights

🔍 Company Context

Industry: TEKsystems is a leading provider of business and technology services, focusing on IT services and IT consulting. They help clients activate ideas and solutions to take advantage of a new world of opportunity.

Company Size: TEKsystems is a large company with over 10,000 employees, providing ample opportunities for career growth and development.

Founded: TEKsystems was founded in 1983 and has since grown to become a global leader in its industry.

Company Description:

• TEKsystems offers a range of services, including IT services, IT talent management expertise, staffing services, digital services, advisory services, co-led services, enterprise services, DevOps and automation, risk & security, cloud enablement and migration, enterprise applications, telecom design and implementation, and technology operations.
• The company is committed to accelerating business transformation for its customers and helping them capitalize on change and master the momentum of technology.
• TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Company Specialties:

• IT Services
• IT Talent Management Expertise
• Staffing Services
• Digital Services
• Advisory Services
• Co-led Services
• Enterprise Services
• DevOps and Automation
• Risk & Security
• Cloud Enablement and Migration
• Enterprise Applications
• Telecom Design and Implementation
• and Technology Operations

Company Website: TEKsystems

ASSUMPTION: TEKsystems' large size and diverse range of services provide numerous opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for recent graduates or individuals looking to start their career in customer service or social media management.

Reporting Structure: The Social Media Customer Relationship Specialist reports directly to the Social Media Manager or a similar role within the company.

Work Arrangement: This is a hybrid role, requiring on-site work in Warren, MI, with the exact number of office days not specified.

Growth Opportunities:

• Proven success in this role may lead to opportunities for advancement within the company, such as promotions to senior customer service roles or other positions within the organization.
• TEKsystems' large size and diverse range of services provide numerous opportunities for career growth and development within the company.
• This role offers the chance to gain experience in social media management and customer service, which are valuable skills in today's job market.

ASSUMPTION: While the job description does not explicitly mention growth opportunities, the company's size and the nature of the role suggest that there are potential paths for career advancement.

🌍 Location & Work Environment

Office Type: The office is located in Warren, MI, and operates on a hybrid schedule, requiring on-site work.

Office Location(s): 7437 Race Road, Hanover, MD 21076, US

Geographic Context:

• Warren, MI, is a suburb of Detroit, offering a mix of urban and suburban living.
• The area has a diverse range of neighborhoods, with affordable housing options and a strong sense of community.
• Warren is home to numerous parks, museums, and cultural attractions, providing ample opportunities for recreation and entertainment.

Work Schedule: Full-time (40 hours/week), with a hybrid work arrangement requiring on-site work in Warren, MI.

ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, offering flexibility and a better work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Customer service skills and experience
• Familiarity with social media platforms
• Written communication skills
• Problem-solving abilities
• Adaptability and multitasking skills

Application Tips:

• Tailor your resume and cover letter to highlight your customer service experience, social media proficiency, and strong communication skills.
• Prepare examples of how you have handled challenging customer interactions or resolved complex issues in previous roles.
• Research TEKsystems and the role of a Social Media Customer Relationship Specialist to demonstrate your understanding of the company and the position.

ATS Keywords: Customer service, social media, written communication, problem-solving, adaptability, multitasking, hybrid work, Warren, MI

ASSUMPTION: The application process may vary depending on the hiring manager or the specific needs of the company at the time of application.

🛠️ Tools & Technologies

• Social media platforms (Facebook, Twitter, Instagram, etc.)
• Customer relationship management (CRM) software
• Ticketing or case management system
• Project management tools (e.g., Asana, Trello, Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• Fast-paced and dynamic environment
• Strong focus on customer service and satisfaction
• Collaborative and team-oriented culture
• Opportunities for professional growth and development

Self-Assessment Questions:

• Do you have strong customer service skills and a passion for helping others?
• Are you comfortable working in a fast-paced, dynamic environment with a high volume of customer interactions?
• Do you have excellent written communication skills and the ability to multitask effectively?
• Are you a team player who thrives in a collaborative work environment?

ASSUMPTION: TEKsystems values a diverse and inclusive work environment, and candidates from all backgrounds are encouraged to apply.

⚠️ Potential Challenges

• High volume of customer interactions, requiring strong organizational skills and the ability to prioritize tasks effectively
• Fast-paced and dynamic work environment, which may be challenging for individuals who prefer a more structured or predictable work environment
• Requires on-site work in Warren, MI, which may not be suitable for candidates who prefer remote or fully on-site work arrangements
• May require working non-standard hours or weekends to cover customer service needs

ASSUMPTION: While these challenges may present obstacles for some candidates, they also offer opportunities for growth and development in a fast-paced, customer-focused environment.

📈 Similar Roles Comparison

• Social Media Customer Relationship Specialist vs. Social Media Manager: The former focuses more on day-to-day customer interactions and case management, while the latter is responsible for strategic planning, team management, and performance optimization.
• Industry-specific context: This role is specific to the technology services industry, with a focus on IT services and IT consulting. Candidates with experience in similar industries may find this role more suited to their skills and interests.
• Career path comparison: This role is an entry-level position that can lead to career advancement within the company, such as promotions to senior customer service roles or other positions within the organization.

ASSUMPTION: The specific responsibilities and requirements of this role may vary depending on the company and the industry in which it operates.

📝 Sample Projects

• Developing and implementing a social media customer service strategy to improve customer satisfaction and loyalty
• Creating and managing a team of social media customer service representatives to handle a high volume of customer interactions
• Analyzing customer feedback and data to identify trends and opportunities for process improvement
• Collaborating with cross-functional teams to develop and execute marketing campaigns that drive customer engagement and brand awareness

ASSUMPTION: These sample projects are intended to provide an idea of the types of tasks and responsibilities associated with this role. The specific projects and initiatives may vary depending on the company and its specific needs.

❓ Key Questions to Ask During Interview

• Can you describe a typical day in the life of a Social Media Customer Relationship Specialist?
• How does this role contribute to the overall success of the company's social media strategy?
• What opportunities are there for professional growth and development within the company?
• How does the company support work-life balance for its employees?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to success in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your customer service experience, social media proficiency, and strong communication skills.
• Prepare examples of how you have handled challenging customer interactions or resolved complex issues in previous roles.
• Research TEKsystems and the role of a Social Media Customer Relationship Specialist to demonstrate your understanding of the company and the position.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.