π Core Information
π Core Information
πΉ Job Title: Social Media CX Expert
πΉ Company: Wellhub
πΉ Location: Miami, Florida, United States
πΉ Job Type: Hybrid
πΉ Category: Wellness and Fitness Services
πΉ Date Posted: June 18, 2025
πΉ Experience Level: Entry-level
πΉ Remote Status: On-site/Hybrid
π Job Overview
π Job Overview
Key aspects of this role include:
- Managing social media comments to engage users and collect feedback
- Proactively identifying brand opportunities and potential crises
- Collaborating with leaders to improve product and services
- Creating reports to enhance the user experience
- Contributing to the development of a cohesive social media strategy
ASSUMPTION: This role requires a high level of multitasking, strong communication skills, and the ability to work independently.
π Key Responsibilities
π Key Responsibilities
β
Manage incoming social media comments to identify customer needs and engage with users in a meaningful way
β
Detect brand opportunities, possible crises, and proactively engage in mentions and conversations about Wellhub on social media (social listening)
β
Collect and report user feedback on product and services, bringing learnings and insights to leaders
β
Help create reports to be shared with internal stakeholders to improve our product
β
Assist in building a cohesive social media strategy to ensure brand relevance and growth
β
Ensure our social media tone of voice, knowledge base, and success metrics are always relevant and up to date
β
Stay up-to-date with social media and digital trends to keep Wellhub ahead of its competitors
β
Identify and create playbooks, communications, and other opportunities related to process improvement
ASSUMPTION: This role may require occasional work on weekends or evenings to address urgent social media issues.
π― Required Qualifications
π― Required Qualifications
Education: High school diploma or equivalent
Experience: Previous experience with support on Social Media
Required Skills:
- Native English and knowledgeable of US culture and behaviors
- Deep understanding of Social Media, Review Channels and Community tools
- Experience with Google Workspace tools, such as Slides, Docs, and Sheets
- Excellent oral and written communication (concise and structured)
- Analytical mindset focused on scalable results
- Ease of solving problems
- Passionate about social media and digital marketing, its behaviors and trends
- Well-informed and aware of what is happening in the world
- Self-taught
- Good relationship with leaders and colleagues and work well in a team
Preferred Skills:
ASSUMPTION: Prior experience with social media support is mandatory for this role. Other qualifications are considered a plus.
π° Compensation & Benefits
π° Compensation & Benefits
Salary Range: $21.17 - $21.63 per hour
Benefits:
- Wellness: health, dental, vision, and life insurance
- Flexible Work: flexible hybrid and full remote work models, home office stipend, and monthly flexible work allowance
- Wellhub: access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources
- Paid Time Off: minimum of 25 days PTO per year, with additional days for tenure and annual holidays
- Paid Parental Leave: 100% paid parental leave for all new parents and extended maternity leave
- Career Growth: outstanding opportunities for personal and career growth
- Culture: exciting and supportive atmosphere with ambitious people from around the world, value-based culture of trust, flexibility, and integrity
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is based on the information given in the job description. It may vary based on location, experience, and other factors.
π Applicant Insights
π Applicant Insights
π Company Context
π Company Context
Industry: Wellness and Fitness Services. Wellhub connects employees to various wellbeing partners, including fitness, mindfulness, therapy, nutrition, and sleep services.
Company Size: 1,001-5,000 employees. Wellhub is a mid-sized company with a global presence.
Founded: 2012. Wellhub has been operating for over a decade, providing extensive experience in the corporate wellness industry.
Company Description:
- Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.
- More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.
- The result is better productivity, higher retention, and lower healthcare costs, known as the Wellhub Effect.
Company Specialties:
- Corporate Wellness
- Employee Benefits
- Health and Fitness
- Mental Health
- Nutrition and Wellness
Company Website: wellhub.com
ASSUMPTION: Wellhub's focus on employee wellbeing and work-life balance is a significant advantage for applicants seeking a supportive work environment.
π Role Analysis
π Role Analysis
Career Level: Entry-level. This role is suitable for candidates seeking to begin their career in social media management or customer experience.
Reporting Structure: This role reports directly to the Customer Experience team, with potential collaboration with other departments, such as Marketing and Product.
Work Arrangement: Hybrid. This role requires a mix of on-site and remote work, with the option to work from the Wellhub office or remotely.
Growth Opportunities:
- Proven track record of internal promotions and career growth within the company
- Opportunities to expand responsibilities and take on new challenges as the company grows
- Potential to transition into other roles within the Customer Experience or broader Wellhub organization
ASSUMPTION: Wellhub's commitment to employee development and growth makes it an attractive choice for candidates looking to advance their careers.
π Location & Work Environment
π Location & Work Environment
Office Type: Hybrid. The Wellhub office serves as a place for collaboration, community, and team building, with the option to work remotely.
Office Location(s): 30 Irving Pl, New York, NY 10003, US
Geographic Context:
- Miami, Florida, United States
- Tropical climate with hot and humid summers and mild winters
- Diverse cultural scene with a mix of urban and suburban areas
Work Schedule: Full-time, 40 hours per week, with flexible work arrangements available.
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote flexibility, catering to various work preferences.
πΌ Interview & Application Insights
πΌ Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the team or other stakeholders
- Background check and offer
Key Assessment Areas:
- Communication skills, both written and verbal
- Problem-solving abilities
- Analytical mindset and attention to detail
- Cultural fit and alignment with Wellhub's values
- Technical proficiency with social media tools and platforms
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of social media trends and best practices
- Prepare examples of your previous social media management or customer experience work
- Research Wellhub's mission, values, and company culture to show your enthusiasm and fit
ATS Keywords: Social Media Support, Customer Engagement, Social Listening, Feedback Collection, Report Creation, Social Media Strategy, Communication, Analytical Mindset, Problem Solving, Digital Marketing, Team Collaboration, Cultural Awareness, Self-Motivation, Technical Support, Process Improvement
ASSUMPTION: Wellhub's application process is designed to assess candidates' skills, cultural fit, and potential for growth within the company.
π Cultural Fit Considerations
π Cultural Fit Considerations
Company Values:
- Wellness: prioritizing employee wellbeing and work-life balance
- Flexibility: offering flexible work arrangements to accommodate individual needs
- Integrity: fostering a transparent and honest work environment
Work Style:
- Collaborative: working together to achieve common goals
- Supportive: providing assistance and encouragement to colleagues
- Adaptable: embracing change and new challenges
Self-Assessment Questions:
- How do you prioritize your own wellbeing and maintain work-life balance?
- Describe a time when you had to adapt to a significant change or challenge in your work environment?
- How do you approach supporting and collaborating with colleagues to achieve shared objectives?
ASSUMPTION: Wellhub's company culture emphasizes wellness, flexibility, and integrity, making it an attractive choice for candidates seeking a supportive and values-driven work environment.
β οΈ Potential Challenges
β οΈ Potential Challenges
- Managing high volumes of social media comments and messages during peak hours
- Addressing negative feedback or crises that may arise on social media platforms
- Balancing the demands of on-site work with remote work responsibilities
- Keeping up with the fast-paced nature of social media trends and best practices
ASSUMPTION: These challenges can be mitigated through effective time management, strong communication skills, and a proactive approach to problem-solving.
π Similar Roles Comparison
π Similar Roles Comparison
- Social Media Manager: focuses more on content creation and strategy, while this role emphasizes customer support and engagement
- Customer Experience Specialist: shares similar responsibilities in managing customer interactions, but may not involve social media platforms
- Community Manager: responsible for building and maintaining online communities, with a focus on engagement and growth, rather than customer support
ASSUMPTION: Each role requires a unique skill set and may have different reporting structures, making it essential to understand the specific requirements and responsibilities of each position.
π Sample Projects
π Sample Projects
- Developing a social media crisis management plan to address potential brand threats
- Creating a comprehensive social media reporting template to track performance metrics
- Designing a customer feedback survey to gather insights and improve product offerings
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that the Social Media CX Expert may undertake to enhance the user experience and drive brand growth.
β Key Questions to Ask During Interview
β Key Questions to Ask During Interview
- How does the company measure the success of its social media presence, and what are the key performance indicators (KPIs) used to track progress?
- What is the team structure and how does this role fit within the broader organization?
- How does the company support employee wellbeing and work-life balance, both within and outside of work hours?
- What opportunities are there for professional growth and development within this role and the company as a whole?
- How does the company approach addressing negative feedback or crises that may arise on social media platforms?
ASSUMPTION: Asking these questions can help applicants better understand the role, the team, and the company culture, enabling them to make an informed decision about their fit within the organization.
π Next Steps for Applicants
π Next Steps for Applicants
To apply for this position:
- Submit your application through the Wellhub Careers page
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your previous social media management or customer experience work
- Research Wellhub's mission, values, and company culture to show your enthusiasm and fit
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.