📌 Core Information
🔹 Job Title: Social Media Listening Specialist
🔹 Company: Nestlé Business Services AOA, Inc.
🔹 Location: Meycauayan, Bulacan, Philippines
🔹 Job Type: Full-time
🔹 Category: Marketing & Communications
🔹 Date Posted: June 5, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Monitoring digital and social media channels for data collection and analysis
- Generating insights and actionable recommendations to support digital strategy
- Collaborating with various teams to deliver reports and presentations
- Identifying potential reputational risks and providing timely reports
- Maintaining and refreshing PowerBI reports on a periodic basis
ASSUMPTION: This role requires strong analytical and communication skills, as well as proficiency in using social media listening tools and data visualization platforms like Power BI.
📋 Key Responsibilities
✅ Monitor digital and social media channels for data collection and analysis
✅ Generate insights and actionable recommendations to support digital strategy
✅ Conduct omnichannel analysis to deliver data-driven conclusions in reports/ dashboards/ presentations
✅ Gather business requirements and feedback, analyze them, and transform into actionable recommendations
✅ Perform independently ad-hoc analysis/ research as required by business to deliver clear, concise and actionable insights and findings to relevant stakeholders
✅ Social listening to identify potential reputational risks and giving timely report to help Market/Brands to help prevent issue escalation, provide support in issue management
✅ Maintain PowerBI reports by extracting, collecting, and consolidating the data to save it on repository location like SharePoint. Refresh the report on a periodic basis as aligned with Market. Contact POC if there is any issues and challenges on the reports.
✅ Keep track of trending conversations in our community and across our competitors to provide actionable insights to Partners that will improve messaging and content creation.
✅ Set alignment calls with Market Partners, Brand Teams and eBusiness Lead to present the report, insights, and recommendations.
✅ Work closely with Brand teams/Businesses/Functions on the day-to-day execution of analytics projects and initiatives to support them in meeting their performance objectives.
✅ Attend and facilitate alignment calls with Market Partners to monitor action items and ensure that all needed support are being addressed.
✅ Ensure all relevant data is processed, labelled/tagged, and structured accurately in corresponding digital and media analytics tool
ASSUMPTION: This role involves a high level of data analysis and requires strong attention to detail, as well as the ability to work independently and collaboratively.
🎯 Required Qualifications
Education: Bachelor’s degree in Communications or related fields
Experience: 6-12 months of experience working in Digital and Social Media
Required Skills:
- Strong knowledge of how Social Media platforms work (Twitter, Facebook, LinkedIn, Instagram, YouTube, TikTok)
- Knowledge in different digital metrics across social media platforms
- Specific hands-on experience with social media listening tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics or similar)
- Ability to work with large volumes of data and find the story in the metrics, create and communicate findings by analyzing data from variety of sources, both quantitative and qualitative.
- Proficient user of MS Word, PowerPoint and Excel
- Data visualization experience with Power BI or similar tools is a plus
- Strong data analysis and problem-solving skills.
- Background working with analytical tasks
- Proficiency in English language for both written and oral.
- Working with high-volume, multi-platform, complex tasks
- Exposure to working in a corporate and multi-cultural setting
Preferred Skills:
- Experience with Power BI or similar data visualization tools
ASSUMPTION: While not explicitly stated, proficiency in data analysis and visualization tools is highly recommended for this role.
💰 Compensation & Benefits
Salary Range: PHP 25,000 - 35,000 per month (Based on industry standards for entry-level marketing roles in the Philippines)
Benefits:
- Health insurance
- Retirement benefits
- Employee discounts on Nestlé products
- Opportunities for professional development and training
Working Hours: Full-time, Hybrid work arrangement (2-3 days per week in the office)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing roles in the Philippines. Actual compensation may vary based on factors such as experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Nestlé is a multinational food and beverage company, operating in the consumer goods sector.
Company Size: Nestlé has over 10,000 employees worldwide, providing a large and diverse work environment.
Founded: Nestlé was founded in 1866, with its headquarters in Vevey, Switzerland.
Company Description:
- Nestlé is the world’s largest food and beverage company, driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come.
- The company serves with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
- Nestlé’s culture is based on its values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
Company Specialties:
- Coffee and beverages
- Dairy
- Confectionary
- Culinary and frozen food
- Ice Cream
- Infant nutrition
- Healthcare nutrition
- Out of home F&B solutions
- Petcare
Company Website: http://www.nestle.com
ASSUMPTION: Nestlé’s extensive product portfolio and global presence offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-level to junior
Reporting Structure: This role reports directly to the Market Partner or Brand Team.
Work Arrangement: Hybrid (2-3 days per week in the office)
Growth Opportunities:
- Progression to senior roles within the marketing or analytics teams
- Expansion into other areas of the business, such as sales or operations
- International assignments or relocation opportunities
ASSUMPTION: This role provides a strong foundation in data analysis and marketing, with potential for career progression within Nestlé or other organizations.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art facilities
Office Location(s): Meycauayan, Bulacan, Philippines
Geographic Context:
- Meycauayan is located in the province of Bulacan, approximately 45 kilometers north of Manila
- The area offers a mix of urban and rural environments, with easy access to nearby cities and attractions
- Bulacan is known for its rich history, culture, and natural beauty
Work Schedule: Full-time, with flexible hours and remote work options available
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing employees to optimize their productivity and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- On-site or virtual interview with the hiring manager and/or team members
- Final round interview with the department head or director
- Background check and offer
Key Assessment Areas:
- Data analysis and visualization skills
- Proficiency in social media listening tools
- Communication and presentation skills
- Problem-solving and critical thinking abilities
- Cultural fit and alignment with Nestlé’s values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your proficiency in data analysis and visualization tools by including examples or projects in your application materials
- Prepare for behavioral and situational interview questions that assess your problem-solving skills and cultural fit
- Research Nestlé’s mission, values, and company culture to show your enthusiasm and alignment with the organization
ATS Keywords: Social Media Listening, Data Analysis, Power BI, Social Media Metrics, Marketing Campaign Performance, Brand Ecosystem, Crisis Listening, Stakeholder Engagement, Ad-hoc Research, Multi-platform Management
ASSUMPTION: Nestlé’s recruitment process is designed to assess candidates’ technical skills, problem-solving abilities, and cultural fit with the organization.
🛠️ Tools & Technologies
- Social media listening tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics)
- Data visualization tools (Power BI)
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Project management tools (Asana, Trello, Jira)
ASSUMPTION: Familiarity with these tools is essential for success in this role, as they are used daily for data collection, analysis, and reporting.
👔 Cultural Fit Considerations
Company Values:
- Respect: Respect for ourselves, respect for others, respect for diversity, and respect for the future
- Excellence: Striving for the highest standards in all aspects of our business
- Courage: Having the courage to do what is right, even when it is difficult
- Creativity: Encouraging innovation and creativity in all aspects of our business
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and flexible
- Results-focused and action-oriented
Self-Assessment Questions:
- How do you demonstrate respect for diversity in your work and personal life?
- Can you provide an example of a time when you had to be courageous in the face of adversity?
- How do you stay organized and manage your time effectively in a fast-paced, multi-platform environment?
ASSUMPTION: Nestlé values a diverse and inclusive work environment, and candidates who can demonstrate alignment with these values will be strong fits for the organization.
⚠️ Potential Challenges
- Managing high-volume, multi-platform data sets can be challenging and time-consuming
- Working with tight deadlines and multiple stakeholders may require strong time management and prioritization skills
- Navigating a large, global organization may present unique challenges and opportunities
- Adapting to a hybrid work environment may require additional self-discipline and organization
ASSUMPTION: These challenges can be overcome with strong problem-solving skills, adaptability, and a willingness to learn and grow in the role.
📈 Similar Roles Comparison
- Compared to other social media listening roles, this position offers a unique blend of data analysis, stakeholder engagement, and crisis management responsibilities
- Nestlé’s global presence and extensive product portfolio provide opportunities for career growth and development not found in smaller organizations
- This role may require more frequent on-site presence compared to fully remote or hybrid roles in other companies
ASSUMPTION: Candidates should consider their personal preferences and career goals when comparing this role to similar positions in other organizations.
📝 Sample Projects
- Analyzing the impact of a marketing campaign on social media metrics and providing actionable recommendations for future campaigns
- Identifying trends and insights in consumer behavior and preferences to inform product development and marketing strategies
- Developing and maintaining Power BI reports to track key performance indicators and support data-driven decision-making
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities available in this role, from data analysis and visualization to strategic consulting and stakeholder engagement.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing and analytics strategy for the brand or market?
- What are the key priorities for the first 90 days in this role?
- How does the team collaborate and support each other in achieving our goals?
- What opportunities are there for professional development and growth within the team or organization?
- How does the company support work-life balance for its employees?
ASSUMPTION: Asking these questions demonstrates your interest in the role and organization, and provides valuable insights into the work environment and career growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that assess your problem-solving skills and cultural fit
- Research Nestlé’s mission, values, and company culture to show your enthusiasm and alignment with the organization
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
