📌 Core Information
🔹 Job Title: Social Media Listening Specialist
🔹 Company: Nestlé Business Services AOA, Inc.
🔹 Location: Meycauayan, Bulacan, Philippines
🔹 Job Type: Full-time
🔹 Category: Marketing & Communications
🔹 Date Posted: 2025-05-31
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Hybrid (On-site & Remote)
🚀 Job Overview
Key aspects of this role include:
- Monitoring digital and social media channels for insights and trends
- Analyzing data to generate actionable recommendations for brands and markets
- Collaborating with cross-functional teams to deliver data-driven conclusions
- Providing timely reports and presentations to address business questions
ASSUMPTION: This role requires strong analytical skills, proficiency in social media listening tools, and the ability to work independently with large volumes of data.
📋 Key Responsibilities
✅ Monitor and analyze digital and social media channels to deliver data-driven conclusions
✅ Generate insights and recommendations that contribute to the digital strategy of the market, brands, and relevant functions
✅ Perform ad-hoc analysis and research to deliver clear, concise, and actionable insights to stakeholders
✅ Maintain PowerBI reports by extracting, collecting, and consolidating data to save it on a repository location like SharePoint
✅ Keep track of trending conversations in the community and across competitors to provide actionable insights to partners
✅ Set alignment calls with market partners, brand teams, and eBusiness lead to present reports, insights, and recommendations
✅ Work closely with brand teams/businesses/functions on the day-to-day execution of analytics projects and initiatives
✅ Attend and facilitate alignment calls with market partners to monitor action items and ensure needed support is addressed
✅ Ensure all relevant data is processed, labeled, and structured accurately in corresponding digital and media analytics tools
ASSUMPTION: This role involves a high level of data analysis and requires strong problem-solving skills to identify trends and insights from various data sources.
🎯 Required Qualifications
Education: Bachelor’s degree in Communications or related courses
Experience: 6-12 months of experience working in digital and social media
Required Skills:
- Strong knowledge of how social media platforms work
- Knowledge of different digital metrics across social media platforms
- Specific hands-on experience with social media listening tools
- Ability to work with large volumes of data and find insights in the metrics
- Proficient user of MS Word, PowerPoint, and Excel
- Strong data analysis and problem-solving skills
- Proficiency in English language for both written and oral
Preferred Skills:
- Data visualization experience with Power BI or similar tools
- Background working with analytical tasks
- Exposure to working in a corporate and multi-cultural setting
ASSUMPTION: While a Bachelor’s degree is required, relevant experience and skills are more important for success in this role.
💰 Compensation & Benefits
Salary Range: PHP 25,000 - 35,000 per month (Based on industry standards for entry-level marketing roles in the Philippines)
Benefits:
- Health insurance
- Retirement plan
- Employee discounts on Nestlé products
Working Hours: Full-time (40 hours/week) with flexible work arrangement (Hybrid)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing roles in the Philippines. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Nestlé is a multinational food and beverage company, operating in almost every country worldwide. They offer a wide range of products, including coffee, dairy, confectionery, culinary, and frozen food, infant nutrition, healthcare nutrition, out-of-home F&B solutions, and pet care.
Company Size: Nestlé has over 10,000 employees globally, providing a large and diverse work environment.
Founded: Nestlé was founded in 1866, with its headquarters still based in the Swiss town of Vevey.
Company Description:
- Nestlé is driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come.
- Their culture is based on values rooted in respect: respect for themselves, respect for others, respect for diversity, and respect for the future.
- Nestlé offers a wide range of products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
Company Specialties:
- Coffee and beverages
- Dairy
- Confectionery
- Culinary and frozen food
- Infant nutrition
- Healthcare nutrition
- Out-of-home F&B solutions
- Pet care
Company Website: http://www.nestle.com
ASSUMPTION: Nestlé's extensive product portfolio and global presence provide numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-level to Junior (0-2 years of experience)
Reporting Structure: This role reports directly to the eBusiness Lead and works closely with market partners, brand teams, and other functions.
Work Arrangement: Hybrid (2-3 days on-site, rest of the week remote)
Growth Opportunities:
- Progression to a Senior Social Media Listening Specialist role
- Transition to other marketing or analytics roles within Nestlé
- Potential international assignments or relocation opportunities
ASSUMPTION: With Nestlé's extensive global presence, there are ample opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Nestlé's Meycauayan office is a modern, multi-story building with a collaborative work environment.
Office Location(s): Meycauayan, Bulacan, Philippines
Geographic Context:
- Meycauayan is located in the province of Bulacan, approximately 45 kilometers north of Manila.
- The area is known for its industrial parks and manufacturing facilities, providing a mix of urban and suburban living.
- Meycauayan offers a variety of housing options, from apartments to townhouses, at varying price points.
Work Schedule: Full-time (40 hours/week) with flexible work arrangement (Hybrid)
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and team members
- Final decision and offer
Key Assessment Areas:
- Analytical skills and problem-solving abilities
- Proficiency in social media listening tools
- Communication and presentation skills
- Cultural fit and alignment with Nestlé's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your proficiency in social media listening tools by providing specific examples of projects or analyses you've conducted
- Showcase your ability to work with large volumes of data and extract insights by including relevant metrics and findings from past projects
ATS Keywords: Social Media, Data Analysis, Power BI, Digital Metrics, Social Listening Tools, Communication, Problem Solving, Data Visualization, MS Word, MS PowerPoint, MS Excel, Analytical Tasks, Reputational Risk Management, Omnichannel Analysis, Stakeholder Engagement, Trend Analysis, Crisis Management
ASSUMPTION: Nestlé's application process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit with the company's values.
🛠️ Tools & Technologies
- Social media listening tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, etc.)
- Power BI or similar data visualization tools
- MS Office Suite (Word, PowerPoint, Excel)
- Google Analytics
ASSUMPTION: Familiarity with these tools is essential for success in this role, as they are used daily for data analysis, reporting, and presentation.
👔 Cultural Fit Considerations
Company Values:
- Respect for ourselves
- Respect for others
- Respect for diversity
- Respect for the future
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and responsive to change
- Results-focused and action-oriented
Self-Assessment Questions:
- How do you demonstrate respect for others in your daily work?
- Can you provide an example of a time when you identified a trend or insight from large volumes of data?
- How do you ensure the accuracy and integrity of data when working with multiple sources?
ASSUMPTION: Nestlé's values and work style emphasize respect, collaboration, and data-driven decision-making, which are essential for success in this role.
⚠️ Potential Challenges
- Managing high volumes of data and information from various sources
- Identifying trends and insights in data with limited guidance
- Working with tight deadlines and competing priorities
- Navigating a large, global organization with diverse teams and stakeholders
ASSUMPTION: These challenges require strong analytical skills, adaptability, and effective communication to overcome.
📈 Similar Roles Comparison
- Social Media Analyst vs. Social Media Listening Specialist: While both roles involve analyzing social media data, the Listening Specialist focuses more on real-time monitoring and crisis management.
- Market Research Analyst vs. Social Media Listening Specialist: Both roles require strong analytical skills, but the Listening Specialist role is more focused on digital and social media data.
- Career progression: From Social Media Listening Specialist to Senior or Manager roles, candidates may transition to other marketing or analytics roles within Nestlé.
ASSUMPTION: Understanding the differences between similar roles and the potential career path is essential for applicants to set realistic expectations and make informed decisions.
📝 Sample Projects
- Conducting a comprehensive social media audit for a brand, including channel performance, audience analysis, and competitive benchmarking
- Developing a real-time crisis management plan for a brand, including monitoring tools, escalation protocols, and communication templates
- Creating a customized dashboard for a brand or market to track key performance indicators and trends
ASSUMPTION: These sample projects demonstrate the range of responsibilities and deliverables for a Social Media Listening Specialist role at Nestlé.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does this role collaborate with other functions and teams within Nestlé?
- What are the most significant challenges facing the brand or market in the next 12-24 months, and how can this role contribute to addressing them?
- What opportunities are there for professional development and growth within this role or the broader organization?
- How does Nestlé support work-life balance for its employees, particularly those working in a hybrid arrangement?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your work with social media listening tools and data analysis projects
- Follow up with the hiring manager one week after your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
