📌 Core Information
🔹 Job Title: Social Media Manager
🔹 Company: Probe CX
🔹 Location: Quezon City, Philippines
🔹 Job Type: On-site
🔹 Category: Marketing & Communications
🔹 Date Posted: July 14, 2025
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site (with potential hybrid flexibility)
🚀 Job Overview
Key aspects of this role include:
- Owning and growing the voice of a global brand across social platforms
- Creating, managing, and optimizing engaging content for digital audiences
- Collaborating with a high-performing marketing and communications team
- Driving digital engagement that makes an impact
ASSUMPTION: This role requires a balance of creativity and data-driven mindset, with a strong focus on community management and engagement.
📋 Key Responsibilities
✅ Manage the day-to-day execution of social media channels for Probe Group and its brands
✅ Create and curate engaging content, including copy, graphics, video, and infographics
✅ Nurture a positive and active online community
✅ Collaborate with the extended Marketing & Communications team to support brand consistency and campaign success
✅ Use social media analytics to track performance, report on key metrics, and inform strategy
✅ Stay ahead of platform trends, algorithm changes, and engagement tactics
✅ Support paid campaigns, influencer engagement, and assist during reputational or crisis comms moments when needed
ASSUMPTION: This role involves a mix of strategic planning, content creation, community management, and performance analysis.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field
Experience: 5-8 years of experience in social media management, ideally in a corporate or B2B environment
Required Skills:
- Proven experience in social media management
- Strong copywriting and content creation skills
- Experience using scheduling and analytics tools (e.g., Hootsuite, Sprout Social, Buffer)
- Understanding of online reputation management and community moderation best practices
- Creative thinking combined with a data-driven mindset
Preferred Skills:
- Familiarity with design tools or basic editing skills
- Exposure to social media advertising concepts
ASSUMPTION: Candidates with a strong portfolio showcasing their content creation and community management skills will be highly competitive.
💰 Compensation & Benefits
Salary Range: PHP 80,000 - 120,000 per month (based on experience and industry standards for mid-senior level roles in the Philippines)
Benefits:
- Health insurance
- Retirement plan
- Employee discounts
- Professional development opportunities
Working Hours: Full-time (40 hours/week), with potential flexible hours and remote work arrangements discussed during the interview process
ASSUMPTION: Salary range is estimated based on industry standards for mid-senior level roles in the Philippines and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Outsourcing and Offshoring Consulting, with a focus on customer experience (CX) and intelligent automation
Company Size: 10,001+ employees, with a global presence across Asia Pacific, North America, and Europe
Founded: 1980 (as Probe Group, with Probe CX established in 2018)
Company Description:
- Probe CX is a global customer experience organization focused on creating environments where digitally-enabled CX thrives
- Part of Probe Group, they enhance experiences with the right blend of people and technology to help clients achieve their CX transformation goals
- They create meaningful interactions that exceed expectations through their digitally-powered, people-first approach
Company Specialties:
- Customer Management & CX
- Intelligent Automation
- IVR & NLP Technology
- Robotic Process Automation (RPA)
- Credit & Collections
- Consulting
- Shared Services
- Contact Centre
- Knowledge Services
Company Website: http://www.probecx.com
ASSUMPTION: Probe CX values innovation, inclusion, and continuous improvement, fostering a culture that empowers employees to think differently and contribute to something bigger.
📊 Role Analysis
Career Level: Mid-Senior level (5-10 years of experience)
Reporting Structure: This role reports directly to the Head of Marketing & Communications and collaborates with the extended marketing and communications team
Work Arrangement: On-site, with potential hybrid flexibility discussed during the interview process
Growth Opportunities:
- Probe CX offers opportunities for career growth and professional development within their global organization
- This role provides exposure to various aspects of marketing and communications, allowing for skill development and potential career progression
- Probe CX's fast-growing and future-focused nature presents opportunities for employees to contribute to the company's success and make an impact
ASSUMPTION: Candidates should be proactive in seeking growth opportunities and demonstrating their potential for career advancement.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art facilities
Office Location(s): Eastwood Global One, Quezon City, Philippines (with potential remote work arrangements)
Geographic Context:
- Quezon City is the most populous city in the Philippines, offering a mix of urban and suburban living
- The Eastwood Global One office is located in a bustling business and entertainment district
- The Philippines has a tropical climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) year-round
Work Schedule: Full-time (40 hours/week), with potential flexible hours and remote work arrangements discussed during the interview process
ASSUMPTION: Candidates should be comfortable working in a dynamic, fast-paced environment and be open to flexible work arrangements.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-depth interview with the hiring manager and/or team members
- Final interview with the Head of Marketing & Communications
- Background check and offer extension
Key Assessment Areas:
- Social media management skills and experience
- Content creation and copywriting abilities
- Community management and engagement strategies
- Data-driven mindset and analytical skills
- Cultural fit and alignment with Probe CX's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Include examples of your social media content, community management, and analytics work
- Prepare for behavioral and situational interview questions related to social media management
- Research Probe CX's company culture and values to demonstrate your cultural fit
ATS Keywords: Social Media Management, Content Creation, Community Management, Analytics, Engagement, Crisis Communication, Paid Campaigns, Influencer Engagement
ASSUMPTION: Probe CX uses an Applicant Tracking System (ATS) to filter and manage job applications, so including relevant keywords in your resume can improve your chances of being seen by the hiring team.
🛠️ Tools & Technologies
- Hootsuite, Sprout Social, or Buffer for social media scheduling and analytics
- Canva or Adobe Creative Suite for graphic design
- Video editing software (e.g., iMovie, Adobe Premiere Pro, or Final Cut Pro)
- Microsoft Office Suite or Google Workspace for document creation and collaboration
ASSUMPTION: Candidates should be comfortable using social media management tools and be open to learning new technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Inclusion
- Continuous Improvement
- Accountability
- Respect
Work Style:
- Collaborative and team-oriented
- Adaptable and open to change
- Data-driven and results-focused
- Creative and strategic
- Customer-centric
Self-Assessment Questions:
- How do you embody Probe CX's values in your daily work?
- How do you stay up-to-date with social media trends and algorithm changes?
- How do you balance creativity with data-driven decision-making in your content strategy?
ASSUMPTION: Candidates should be able to demonstrate their alignment with Probe CX's values and work style preferences during the interview process.
⚠️ Potential Challenges
- Managing multiple social media platforms and brands simultaneously
- Keeping up with the fast-paced nature of social media and digital trends
- Balancing creative and data-driven aspects of the role
- Adapting to a dynamic work environment and potential changes in priorities
ASSUMPTION: Candidates should be proactive in seeking support and resources to overcome potential challenges and excel in their role.
📈 Similar Roles Comparison
- Unlike traditional marketing roles, this position requires a strong focus on community management and engagement
- This role offers the opportunity to own the social media strategy and execution for a global brand
- Career progression may involve moving into a more specialized or leadership role within the marketing and communications team
ASSUMPTION: Candidates should research similar roles in the industry to better understand the unique aspects of this position and how it compares to other opportunities.
📝 Sample Projects
- Developing and executing a social media campaign to launch a new product or service
- Creating and implementing a crisis communication plan for a social media crisis
- Analyzing social media performance data to inform strategy and content creation
ASSUMPTION: Candidates should be prepared to discuss their experience with similar projects and how they approached them.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing and communications strategy for Probe CX?
- What are the key priorities for this role in the first 90 days?
- How does Probe CX support the professional development and growth of its employees?
- What is the typical career path for someone in this role, and what opportunities exist for growth and advancement?
- How does Probe CX foster a culture of innovation and continuous improvement?
ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for behavioral and situational interview questions related to social media management
- Research Probe CX's company culture and values to demonstrate your cultural fit
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
