📌 Core Information
🔹 Job Title: Social Media & Reputation Specialist
🔹 Company: Better Debt Solutions
🔹 Location: Irvine, California
🔹 Job Type: Full-time, Exempt
🔹 Category: Marketing & Communications
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and executing social strategies for multiple brands
- Managing online reputation and customer reviews
- Engaging with the community and building brand relationships
- Creating compelling content and analyzing performance metrics
ASSUMPTION: This role requires a high level of creativity, organization, and adaptability to manage multiple brands and platforms effectively.
📋 Key Responsibilities
✅ Develop and execute social strategies that align with each brand’s unique voice and audience
✅ Design engaging, on-brand content and stay ahead of trends to keep our presence fresh and relevant
✅ Manage online reputation by monitoring and responding to reviews on various platforms
✅ Engage with our community by responding to DMs, comments, and tags, and cultivate relationships with brand advocates and influencers
✅ Track performance and report insights using platforms like Sprout Social or Hootsuite to inform strategy
ASSUMPTION: This role involves a mix of creative and analytical tasks, requiring strong multitasking and prioritization skills.
🎯 Required Qualifications
Education: Bachelor’s degree in Marketing, Communications, Public Relations, or a related field
Experience: 5+ years of experience managing social media and online brand presence across multiple platforms and brands
Required Skills:
- Proven track record as a self-starter with inventive and creative social ideas
- Strong experience in content creation (visual and written) and proficiency with Canva, Adobe Creative Suite, or similar design tools
- Experience with basic video editing tools (e.g., CapCut, Adobe Rush)
- Deep knowledge of key social platforms, trends, and analytics tools
- Strong creative eyes and ability to brief and collaborate cross-functionally
- Agile learning mindset with a passion for staying current with the evolving social media landscape
- Direct experience monitoring and responding to customer reviews across platforms like BBB, Trustpilot, Google Reviews, or Yelp
- Excellent communication skills with the ability to adapt tone across diverse brand voices
- Highly organized, detail-oriented, proactive, and able to work independently and collaboratively across teams
Preferred Skills:
- Experience in regulated industries such as financial services, legal, or healthcare
ASSUMPTION: Given the role's focus on regulated industries, candidates with relevant experience may have a competitive advantage.
💰 Compensation & Benefits
Salary Range: $80,000.00 - $95,000.00 per year, depending on experience and qualifications
Benefits:
- Health, dental, and vision insurance
- PTO and Sick time
- 401k
- Opportunities for career growth and advancement
- A supportive and collaborative work environment
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM PST, with flexibility for meetings and events as needed
ASSUMPTION: The salary range provided is based on industry standards for similar roles in the Irvine, California area.
📌 Applicant Insights
🔍 Company Context
Industry: Better Debt Solutions operates in the financial services industry, focusing on debt relief and financial empowerment.
Company Size: Better Debt Solutions has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Better Debt Solutions was founded in 2022, making it a relatively new company with a strong focus on innovation and customer care.
Company Description:
- Better Debt Solutions is dedicated to empowering individuals and families facing financial hardships
- The company offers programs rooted in integrity and compassion to educate and guide clients toward financial control and freedom
- Better Debt Solutions has assisted over 17,000 individuals and maintains an A+ rating as an accredited member of the BBB
Company Specialties:
- Debt relief services
- Debt settlement
- Debt consolidation
- Credit counseling
- Bankruptcy assistance
Company Website: http://www.betterdebtsolutions.com
ASSUMPTION: Better Debt Solutions' focus on customer care and financial empowerment sets it apart in the financial services industry.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals seeking to advance their careers in social media management and online reputation management.
Reporting Structure: The Social Media & Reputation Specialist will report directly to the Marketing Manager and collaborate with various teams, including Customer Service, Compliance, and Legal.
Work Arrangement: This is an on-site, full-time position based at the Irvine office, with a commutable distance required.
Growth Opportunities:
- Potential career progression within the marketing department or related fields
- Opportunities to expand skills and knowledge in social media management, content creation, and online reputation management
- Chance to contribute to the company's growth and make a significant impact on its brand presence
ASSUMPTION: Given Better Debt Solutions' focus on employee development and growth, this role offers strong potential for career advancement.
🌍 Location & Work Environment
Office Type: Better Debt Solutions' Irvine office is a professional, collaborative workspace designed to foster creativity and productivity.
Office Location(s): 2525 Main St, suite 500, Irvine, California 92614, US
Geographic Context:
- Irvine is located in Orange County, California, with a population of around 300,000
- The city offers a mix of urban and suburban living, with numerous parks, beaches, and cultural attractions nearby
- Irvine has a Mediterranean climate, with mild winters and warm summers
Work Schedule: The work schedule is typically Monday-Friday, 9:00 AM - 5:00 PM PST, with flexibility for meetings and events as needed
ASSUMPTION: The Irvine office provides a supportive and collaborative work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-person or virtual interview with the Marketing Manager
- Final interview with key stakeholders
Key Assessment Areas:
- Creativity and innovation in social media strategy and content creation
- Analytical skills and ability to interpret performance metrics
- Communication and collaboration skills, both written and verbal
- Adaptability and problem-solving skills in managing multiple brands and platforms
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Provide specific examples of your social media management and content creation experience
- Demonstrate your understanding of the financial services industry and Better Debt Solutions' mission
ATS Keywords: Social Media Management, Content Creation, Online Reputation Management, Community Engagement, Performance Tracking, Creative Thinking, Video Editing, Analytical Skills, Communication Skills, Organizational Skills, Detail-Oriented, Proactive, Collaboration, Adaptability, Trend Awareness, Customer Review Monitoring
ASSUMPTION: Better Debt Solutions uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can improve your chances of being considered.
🛠️ Tools & Technologies
- Canva or similar design tools for content creation
- Adobe Creative Suite or similar video editing tools
- Sprout Social or Hootsuite for social media management and performance tracking
- Google Analytics for website and social media performance analysis
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, and candidates with relevant experience may have a competitive advantage.
👔 Cultural Fit Considerations
Company Values:
- Integrity: Upholding ethical standards and acting with honesty and transparency
- Compassion: Showing empathy and understanding toward clients and colleagues
- Empowerment: Encouraging personal and professional growth and providing the resources to achieve it
Work Style:
- Collaborative: Working closely with teams to achieve common goals
- Adaptable: Embracing change and finding creative solutions to challenges
- Proactive: Taking initiative and being proactive in managing tasks and projects
Self-Assessment Questions:
- Do you align with Better Debt Solutions' mission to empower individuals and families facing financial hardships?
- Are you comfortable working in a fast-paced, dynamic environment with multiple brands and platforms?
- Do you have a proactive work style, with a strong attention to detail and a commitment to excellence?
ASSUMPTION: Better Debt Solutions values employees who embody their core values and work style, and candidates who demonstrate these qualities may be a strong fit for the company.
⚠️ Potential Challenges
- Managing multiple brands and platforms with distinct voices and audiences
- Keeping up with the rapidly evolving social media landscape and trends
- Balancing creative and analytical tasks, requiring strong multitasking and prioritization skills
- Working with sensitive customer information and maintaining online reputation
ASSUMPTION: These challenges are inherent to the role and require a skilled, adaptable professional to manage effectively.
📈 Similar Roles Comparison
- Unlike traditional marketing roles, this position requires a strong focus on online reputation management and customer review monitoring
- This role offers the opportunity to work in a growing, mission-driven company with a strong focus on customer care
- Career progression in this role may lead to opportunities in marketing management or related fields
ASSUMPTION: Understanding the unique aspects of this role and how it compares to similar positions can help candidates determine if it is the right fit for their career goals.
📝 Sample Projects
- Developing and executing a social media campaign for a new debt relief program launch
- Creating engaging, on-brand content for multiple platforms, such as Instagram, Facebook, and LinkedIn
- Monitoring and responding to customer reviews on platforms like Google, Trustpilot, and BBB to maintain a positive online reputation
ASSUMPTION: These sample projects provide insight into the day-to-day tasks and responsibilities of the Social Media & Reputation Specialist role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits into the overall marketing strategy?
- How does Better Debt Solutions support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how will my success be measured?
- How does Better Debt Solutions approach collaboration and communication across teams and departments?
- What are the most significant challenges facing the company in the next 12-24 months, and how can this role contribute to addressing them?
ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates your interest in the role and provides valuable insights into the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://job-boards.greenhouse.io/betterdebtsolutions/jobs/4730923007
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your social media management and content creation experience
- Follow up with the Better Debt Solutions HR team one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
