Social Media Specialist and Community Manager

📌 Core Information

🔹 Job Title: Social Media Specialist and Community Manager

🔹 Company: Matter

🔹 Location: Boston, MA; Newburyport, MA; Providence, RI; Denver, CO

🔹 Job Type: Full-Time (Hybrid: In office Mon-Thurs, Remote - Fri)

🔹 Category: Marketing & PR

🔹 Date Posted: 2025-04-07

🔹 Experience Level: 1-3 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Creating and managing organic social content across various platforms
• Supporting community engagement strategies
• Monitoring social media channels and responding to customer inquiries
• Staying updated on social media trends and providing recommendations

ASSUMPTION: This role requires a strong understanding of social media platforms and trends, as well as excellent communication skills to engage with customers and create compelling content.

📋 Key Responsibilities

✅ Write and create organic social content for brands and executives across channels like Facebook, LinkedIn, Instagram, X, and more.

✅ Help shoot and edit social-first video content using a smartphone and social media editing tools.

✅ Design simple social media graphics for brand pages using Canva.

✅ Support brand and social media strategy work including conducting competitive analysis, market research, brand audits, and social media best practice documents.

✅ Monitor and respond to inbound messages across social media channels to encourage a higher level of engagement.

✅ Conduct ongoing social listening across the social and media landscape to inform content strategy, risk evaluation and mitigation, brand reputation, and opportunities for positive engagement with customers.

✅ Stay current on social media trends and provide recommendations on approaches to improve organic social media content, creative formats, strategy, tactics, and community engagement.

✅ Welcome flexibility and opportunities to work cross-functionally on integrated accounts spanning aspects of PR, Social, Creative, and Marketing to deliver cohesive programs and strategies for our clients.

ASSUMPTION: This role requires strong multitasking skills and the ability to manage multiple projects simultaneously while maintaining a high level of attention to detail.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent relevant business experience

Experience: 1-3 years of experience in Social Media; content writing and editing, content creation, platform management and scheduling, social listening and analysis, community and reputation management, reporting

Required Skills:

• Proven experience in social media management and content creation
• Excellent written and verbal communication skills
• Proactive team player with a positive attitude and ability to collaborate cross-functionally
• Desire to work in a fast-paced, dynamic, team-oriented environment with ability to manage multiple projects simultaneously
• In-depth knowledge of and enthusiasm for social media best practices, trends, and platforms

Preferred Skills:

• Experience with both brand social media and executive thought leadership
• Experience with social media software and tools such as Sprinklr, Sprout, Brandwatch, Cision, CapCut, Canva, etc.
• Experience creating original social media video content for brands

ASSUMPTION: Candidates with experience in social media management and content creation, along with strong communication skills and a positive attitude, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: $55,000 - $65,000 per year based on experience

Benefits:

• Exceptional company culture, monthly FUN events in all offices, happy hours, and surprise rewards throughout the year.
• A comprehensive time-off plan that includes PTO, sick time, a yearly winter break, birthdays off, short Fridays every week, and other out-of-office time to support work-life balance.
• Competitive salaries, and lots of room for long-term growth and development
• Top-notch health, dental, and vision plans
• Extensive and ever-growing programs for diversity, equity, and inclusion, plus a variety of specialized employee resource groups, diversity-focused events, and initiatives.
• Paid volunteer time through the Helping Hands program.
• Matter Wellness program, featuring extracurricular activities and interoffice competitions
• Employee referral program (get a $$ bonus for referrals we hire)
• Lots of other stellar benefits like a 401K program, pet insurance, FSA and Dependent care plans, paid parental leave, and so much more.

Working Hours: 40 hours per week, with flexibility for remote work on Fridays

ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. The benefits listed are subject to change and may vary based on the employee's location and position.

📌 Applicant Insights

🔍 Company Context

Industry: Matter is a Brand Elevation Agency that integrates PR, marketing, and creative services into campaigns that inspire action and build value. They work with innovative companies across various industries, including high-technology, healthcare, consumer technology, professional services, and consumer markets.

Company Size: Matter has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Matter was founded in 2003, with offices throughout North America.

Company Description:

• Matter is a brand elevation agency that integrates PR, marketing, and creative services into campaigns that inspire action and build value.
• They work with innovative companies across various industries, providing expertise in storytelling to ensure clients' messages are heard by the right audiences.
• Matter offers in-house video production and animation capabilities, as well as web development services for projects big and small.

Company Specialties:

• Media relations
• Corporate communications
• Product marketing
• Content generation
• Awards & recognition
• Event support & management
• Customer & ambassador programs
• Social media strategy & management
• Video production
• Graphic & web design
• Digital marketing
• Executive thought leadership
• Brand strategy & messaging
• Media buying
• Content marketing
• SEO + SEM
• Account-based marketing

Company Website: www.matternow.com

ASSUMPTION: Matter's diverse range of specialties allows them to provide comprehensive marketing and PR services to their clients, making it an attractive choice for job seekers looking to gain experience in multiple aspects of the field.

📊 Role Analysis

Career Level: This role is suitable for early to mid-career professionals with 1-3 years of experience in social media management and content creation.

Reporting Structure: The Social Media Specialist and Community Manager will report to the Senior Social Media Manager.

Work Arrangement: This is a hybrid role, with employees working in the office Monday through Thursday and remotely on Fridays.

Growth Opportunities:

• As a mid-sized agency, Matter offers opportunities for career growth and advancement within the company.
• The diverse range of services provided by Matter allows employees to gain experience in various aspects of marketing and PR.
• The company's commitment to employee development and long-term growth provides ample opportunities for professional growth.

ASSUMPTION: Candidates who are eager to learn and grow within the marketing and PR field will find Matter's diverse range of services and commitment to employee development an attractive aspect of this role.

🌍 Location & Work Environment

Office Type: Matter has multiple offices located in various cities across North America, providing a professional and collaborative work environment.

Office Location(s): Boston, MA; Newburyport, MA; Providence, RI; Denver, CO

Geographic Context:

• Boston, MA: A major city with a thriving tech industry and a high cost of living.
• Newburyport, MA: A small city with a lower cost of living and a more laid-back atmosphere.
• Providence, RI: The capital city of Rhode Island, with a mix of urban and suburban areas.
• Denver, CO: A major city with a growing tech industry and a high quality of life.

Work Schedule: Employees work in the office Monday through Thursday and remotely on Fridays, with a standard 40-hour workweek.

ASSUMPTION: Candidates who prefer a hybrid work arrangement and are comfortable working in an office environment will find Matter's work arrangement and office locations appealing.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with key stakeholders
• Background check and offer

Key Assessment Areas:

• Social media management and content creation skills
• Communication skills, both written and verbal
• Ability to work in a fast-paced, dynamic environment
• Cultural fit and alignment with Matter's values

Application Tips:

• Tailor your resume and cover letter to highlight your social media management and content creation skills, as well as any relevant experience with the specific platforms mentioned in the job description.
• Showcase your understanding of social media trends and best practices in your application materials.
• Prepare for behavioral interview questions that focus on your ability to manage multiple projects simultaneously, communicate effectively, and work collaboratively in a team environment.

ATS Keywords: Social Media Management, Content Creation, Video Editing, Graphic Design, Market Research, Social Listening, Community Management, Customer Engagement, Communication Skills, Team Collaboration, Social Media Strategy, Trend Analysis, Brand Reputation Management, Project Management, Creative Thinking, Problem Solving

ASSUMPTION: Candidates who are proactive in tailoring their application materials to the specific requirements of the role and preparing for behavioral interview questions will have a stronger chance of success in the application process.

🛠️ Tools & Technologies

• Social media platforms (Facebook, LinkedIn, Instagram, X, etc.)
• Social media management tools (Sprinklr, Sprout, Brandwatch, etc.)
• Video editing tools (CapCut, iMovie, Adobe Premiere Pro, etc.)

• Graphic design tools (Canva, Adobe Creative Suite, etc.)

ASSUMPTION: Candidates with experience using the specific tools and technologies mentioned in the job description will have an advantage in the application process.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Creativity
• Collaboration
• Excellence
• Accountability
• Innovation
• Diversity, Equity, and Inclusion

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Focused on delivering high-quality work
• Committed to continuous learning and improvement
• Supportive of work-life balance

Self-Assessment Questions:

• Do you align with Matter's values of integrity, creativity, collaboration, excellence, accountability, innovation, and diversity, equity, and inclusion?
• Are you comfortable working in a fast-paced, dynamic, team-oriented environment?
• Do you have strong communication skills and the ability to manage multiple projects simultaneously?

ASSUMPTION: Candidates who are a strong cultural fit with Matter's values and work style will be more likely to succeed in the role and enjoy a positive work environment.

⚠️ Potential Challenges

• The fast-paced nature of the role may require candidates to manage multiple projects simultaneously and meet tight deadlines.
• The role may require candidates to work some weekends to cover social media community management and social listening.
• The role may involve working with clients in various industries, requiring candidates to quickly understand and adapt to different brand voices and customer bases.
• The role may require candidates to work in multiple office locations, which may involve commuting or relocating.

ASSUMPTION: Candidates who are proactive in managing their time effectively, prioritizing tasks, and maintaining a strong work-life balance will be better equipped to handle the potential challenges of this role.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on both brand social media and executive thought leadership, requiring candidates to have experience with both aspects of social media management.
• This role is similar to other social media specialist and community manager positions in its focus on creating and managing organic social content, monitoring social media channels, and responding to customer inquiries.
• This role offers opportunities for career growth and advancement within the company, as well as the chance to work with a diverse range of clients across various industries.

ASSUMPTION: Candidates who are aware of the unique aspects of this role and how it compares to similar positions in the industry will be better equipped to tailor their application materials and interview responses to highlight their relevant skills and experiences.

📝 Sample Projects

• Developing and implementing a social media strategy for a new product launch, including creating engaging content, managing social media channels, and monitoring customer feedback.
• Creating and editing social media videos for a brand's Instagram and TikTok channels, showcasing the brand's personality and products in a creative and engaging way.
• Managing the social media presence for a high-profile executive, creating thought leadership content, and engaging with their audience to build their personal brand and influence.

ASSUMPTION: Candidates who can provide specific examples of their experience with similar projects will be better equipped to demonstrate their qualifications for the role.

❓ Key Questions to Ask During Interview

• Can you describe the typical day-to-day responsibilities of this role?
• How does this role fit into the overall marketing and PR strategy for Matter's clients?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does Matter support the professional growth and development of its employees?
• What are the most important qualities and skills for success in this role?

ASSUMPTION: Candidates who ask thoughtful and insightful questions during the interview process will demonstrate their interest in the role and their commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your social media management and content creation skills, as well as any relevant experience with the specific platforms mentioned in the job description.
• Prepare for behavioral interview questions that focus on your ability to manage multiple projects simultaneously, communicate effectively, and work collaboratively in a team environment.
• If selected for an interview, be prepared to provide specific examples of your experience with social media management, content creation, and community engagement.
• Follow up with the hiring manager within 24 hours after your interview to express your appreciation for the opportunity and reiterate your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.