🔹 Job Title: Social Media Strategist I
🔹 Company: Rackspace Technology
🔹 Location: San Antonio, Texas, United States (Remote/Hybrid)
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: April 28, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3 days remote, 2 days on-site)
Key aspects of this role include:
ASSUMPTION: This role requires a balance of strategic planning and hands-on execution. It involves both proactive engagement and reactive problem-solving.
✅ Plans and executes small, dedicated programs or parts of moderately complex programs
✅ Leads a program or multiple projects from start to finish
✅ Monitors social networks and the Internet for comments that affect Rackspace
✅ Triages communications and determines appropriate methods to address comments, resolving when possible, and escalating when necessary
✅ Manages volatile situations and works in imaginative and practical ways to resolve to positive outcomes
✅ Engages with users in public and private conversations
✅ Resolves and/or coordinates with internal groups to resolve identified issues
✅ Manages and tracks the resolution process to ensure timely follow-through
✅ Provides training, coaching, and/or mentoring to individuals and teams throughout the company
✅ Develops business intelligence pertaining to Rackspace brands and offerings
✅ Identifies and reports on trends within the business and our industry
✅ Develops benchmarks and provides reports to leadership regarding the effectiveness of social media networks and campaigns
✅ Leads efforts to improve existing social media processes or programs and designs new systems or processes as required
✅ Reviews and fully understands all program/project requirements (business and technical)
✅ Collaborates with internal stakeholders and coordinates resources across functions, internally and externally, to ensure delivery within scope, budget, and schedule
✅ Develops and documents business processes
✅ Evaluates business processes and identifies areas where efficiencies may be gained
✅ Develops and implements solutions to gain efficiencies
ASSUMPTION: This role requires strong communication skills, both written and verbal, to effectively engage with customers and internal teams. It also demands strong organizational skills to manage multiple projects and deadlines.
Education: Bachelor's Degree required, preferably in a field related to the role
Experience: 2 - 4 years of experience in the field of role required
Required Skills:
Preferred Skills:
ASSUMPTION: While the role requires a specific degree and years of experience, relevant skills and certifications may be considered equivalent.
Salary Range: The anticipated starting pay range for Colorado is: $54,800 - $80,300. The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $58,200 - $85,360. The anticipated starting pay range for California, New York City, and Washington is: $63,800 - $93,610.
Benefits:
Working Hours: 40 hours per week, with schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.
ASSUMPTION: The salary range provided is an estimate based on the company's stated ranges for specific states. The actual compensation may vary based on individual performance, company performance, and other factors.
Industry: Rackspace Technology is a leading end-to-end hybrid cloud and AI solutions company, providing design, build, and operation of customers' cloud environments across all major technology platforms.
Company Size: Rackspace Technology has 5,001-10,000 employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: Rackspace Technology was founded in 1998 and has since grown to become a global leader in its industry.
Company Description:
Company Specialties:
Company Website: rackspace.com
ASSUMPTION: Rackspace Technology's extensive range of services and global presence provide ample opportunities for career growth and development.
Career Level: This role is at the individual contributor level, with opportunities for growth into management or specialized roles.
Reporting Structure: The Social Media Strategist reports directly to the Manager, Social Media.
Work Arrangement: This role is hybrid, with three days working remotely and two days on-site in the San Antonio office (for candidates within 40 miles).
Growth Opportunities:
ASSUMPTION: The hybrid work arrangement provides a balance between remote flexibility and in-person collaboration, fostering a productive work environment.
Office Type: Rackspace Technology's San Antonio office is a modern, collaborative workspace with on-site amenities.
Office Location(s): 19122 US Highway 281 N, Ste 128, San Antonio, Texas 78258, US
Geographic Context:
Work Schedule: The work schedule is Monday through Friday, with the option to work a weekend day regularly and holidays as required by the business for 24/7 operations.
ASSUMPTION: The San Antonio office provides a dynamic and engaging work environment, with ample opportunities for professional growth and development.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Social Media Strategy, Social Media Marketing, Customer Engagement, Issue Resolution, Problem-Solving, Marketing Campaign Tracking, Program Management, Budget Management, Campaign Design, CMS Tools, Data Analysis, Digital Media Savvy, Formal Writing Skills, Stakeholder Management, Global Social Management, B2B Marketing, Social Listening, Canva or Adobe Express, HootSuite, Sprinklr, Sprout Social
ASSUMPTION: The interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit with the company.
ASSUMPTION: The required tools and technologies for this role are industry-standard and widely available. Familiarity with these tools is expected, and training may be provided as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Rackspace Technology's culture emphasizes customer support, innovation, and continuous learning, providing a dynamic and engaging work environment.
ASSUMPTION: The potential challenges associated with this role can be mitigated through effective time management, prioritization, and communication with the team.
ASSUMPTION: This role offers unique opportunities for growth and development within the social media team and the broader marketing department.
ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for this role, from strategic planning and execution to data analysis and issue resolution.
ASSUMPTION: These key questions are designed to provide insight into the role's day-to-day responsibilities, team dynamics, and opportunities for growth and development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.