Social Storytelling Platform - Content Moderator II

📌 Core Information

🔹 Job Title: Social Storytelling Platform - Content Moderator II

🔹 Company: PartnerHero

🔹 Location: Metro Manila

🔹 Job Type: Full-Time

🔹 Category: Content Moderation

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: Hybrid (Metro Manila)

🚀 Job Overview

Key aspects of this role include:

• Protecting an adult content social platform's online community
• Verifying user identification to maintain platform integrity and ensure compliance
• Exposure to harmful content, including adult content and nudity
• Strong computer navigational skills and attention to detail required

ASSUMPTION: This role requires a high level of responsibility and may involve exposure to sensitive content. Applicants should be comfortable with this aspect of the job.

📋 Key Responsibilities

✅ Function as a Content Moderator for an adult content social platform

✅ Protect the online community by ensuring a safe space for communication

✅ Verify user identification to protect the platform's integrity and ensure compliance

✅ Maintain a high level of attention to detail and accuracy in content moderation

✅ Work in an office setting with strong organizational, time management, and problem-solving skills

ASSUMPTION: The responsibilities listed may change or evolve over time, as the role is subject to the dynamic nature of online content and user behavior.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of relevant experience

Required Skills:

• Strong computer navigational skills
• Excellent organizational, time management, and follow-up skills
• Strong work ethic and attention to detail
• Strong problem-solving skills
• Ability to work in an office setting
• Comfort with adult content and nudity

Preferred Skills:

• Previous experience in content moderation
• Fluency in multiple languages

ASSUMPTION: While not explicitly stated, having experience in content moderation or a related field may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (Estimated, based on industry standards for entry-level content moderator roles in Metro Manila)

Benefits:

• Full-time employment
• Competitive compensation based on experience
• Dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Working Hours: 40 hours per week, with flexible scheduling

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Outsourcing and Offshoring Consulting, specializing in Customer Experience, Customer Support, and Trust & Safety

Company Size: 1,001-5,000 employees (Global), with a significant presence in Metro Manila

Founded: 2020 (as PartnerHero, now powered by Crescendo)

Company Description:

• PartnerHero is committed to providing exceptional outsourced teams, custom AI solutions, and fully managed end-to-end service with a quality guarantee
• The company specializes in building exceptional outsourced teams and offers a fully integrated people + AI Customer Support solution
• PartnerHero is dedicated to integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind

Company Specialties:

• Customer Experience
• Customer Support
• Trust & Safety
• Outsourcing
• Startups
• Technology
• Software Development
• Operations

Company Website: http://www.partnerhero.com

ASSUMPTION: PartnerHero's global presence and commitment to quality make it an attractive employer for those seeking a stable and supportive work environment.

📊 Role Analysis

Career Level: Entry Level (0-2 years of experience)

Reporting Structure: This role reports directly to the Trust & Safety Manager

Work Arrangement: Hybrid (Metro Manila), with a mix of on-site and remote work

Growth Opportunities:

• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• Potential career progression within the Trust & Safety or broader Customer Experience teams

ASSUMPTION: PartnerHero's focus on employee growth and development makes it an attractive option for those looking to advance their careers in the field of content moderation or related roles.

🌍 Location & Work Environment

Office Type: Hybrid (Metro Manila), with a mix of on-site and remote work

Office Location(s): Lawton Ave, 20th-floor, Cyber Sigma, Taguig, National Capital Region 1630, PH

Geographic Context:

• Metro Manila is the capital region of the Philippines, with a population of over 13 million people
• The region is known for its vibrant culture, diverse cuisine, and bustling nightlife
• Taguig, where the PartnerHero office is located, is a first-class municipality known for its modern infrastructure and business-friendly environment

Work Schedule: 40 hours per week, with flexible scheduling

ASSUMPTION: The hybrid work arrangement and central location of the office make it convenient for employees to commute and maintain a healthy work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Computer navigational skills
• Attention to detail and accuracy
• Problem-solving skills
• Comfort with adult content and nudity

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on computer navigational skills, attention to detail, and problem-solving
• Prepare for interview questions related to your comfort with adult content and your ability to maintain a high level of attention to detail in a fast-paced environment
• Research PartnerHero's company culture and values to demonstrate your fit for the role

ATS Keywords: Content Moderator, Adult Content, Social Platform, User Identification, Compliance, Attention to Detail, Problem-Solving

ASSUMPTION: The application process for this role may involve assessments or tests to evaluate the candidate's computer navigational skills and attention to detail.

🛠️ Tools & Technologies

• Content moderation platforms (e.g., Social Sentry, Brand24)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project requirements.

👔 Cultural Fit Considerations

Company Values:

• Care for others - Cooperate, empathize, and seek opportunities to put each other first
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
• Take ownership - Doing the right thing should come naturally
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Work Style:

• Collaborative and team-oriented
• Focused on continuous learning and improvement
• Committed to maintaining a high level of attention to detail and accuracy

Self-Assessment Questions:

• Do you feel comfortable working in an environment where you may be exposed to harmful content, including adult content and nudity?
• Are you able to maintain a high level of attention to detail and accuracy in a fast-paced environment?
• Do you thrive in a collaborative and team-oriented work environment, and are you open to feedback and continuous learning?

ASSUMPTION: PartnerHero's core values and work style make it an attractive employer for those who are collaborative, detail-oriented, and committed to continuous learning and improvement.

⚠️ Potential Challenges

• Exposure to harmful content, including adult content and nudity
• Maintaining a high level of attention to detail and accuracy in a fast-paced environment
• Adapting to the dynamic nature of online content and user behavior
• Working in a hybrid environment, which may require adjusting to different work settings and communication styles

ASSUMPTION: The challenges listed above are inherent to the role and the industry, and candidates should be prepared to address them in their application and interview process.

📈 Similar Roles Comparison

• This role is similar to other content moderator positions, but it is specific to an adult content social platform and may involve more sensitive content
• Compared to other roles in the Trust & Safety field, this position requires a high level of attention to detail and comfort with adult content
• Career progression in this role may lead to opportunities in broader Customer Experience or related fields, such as Customer Support or Community Management

ASSUMPTION: Applicants should research similar roles and consider their fit for the specific requirements and challenges of this position.

📝 Sample Projects

• Content moderation for an adult content social platform, focusing on user identification and compliance
• Collaborating with cross-functional teams to develop and implement content moderation policies and guidelines
• Participating in regular training and development opportunities to enhance content moderation skills and knowledge

ASSUMPTION: The sample projects listed above are representative of the types of tasks and responsibilities associated with this role, but the specific projects may vary depending on the client and the project requirements.

❓ Key Questions to Ask During Interview

• Can you describe the training and support provided for new content moderators?
• How does the company ensure the well-being of employees who may be exposed to harmful content?
• What opportunities are available for career growth and development within the Trust & Safety team or broader Customer Experience teams?
• How does the company approach work-life balance, particularly for employees in hybrid roles?
• Can you provide an example of a challenging content moderation scenario and how the team approached it?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process can help applicants better understand the role, the company culture, and the expectations for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Highlight relevant experience and skills in your resume, focusing on computer navigational skills, attention to detail, and problem-solving
• Prepare for interview questions related to your comfort with adult content and your ability to maintain a high level of attention to detail in a fast-paced environment
• Research PartnerHero's company culture and values to demonstrate your fit for the role
• Follow up with the hiring manager within one week of submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.