📌 Core Information
🔹 Job Title: Solution Designer, Digital Content
🔹 Company: Fidelity Investments
🔹 Location: Covington, KY & Merrimack, NH
🔹 Job Type: Full-Time, Hybrid (on-site every other week)
🔹 Category: Communication
🔹 Date Posted: June 10, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Crafting and executing content solutions to enhance Fidelity's services
- Collaborating with business partners to understand user needs and drive business outcomes
- Managing multiple priorities in a fast-paced, dynamic environment
- Promoting straight-through processing to reduce cycle times
- Establishing and maintaining content standards across the organization
ASSUMPTION: This role requires a balance of strong technical writing skills, project management, and stakeholder engagement to succeed.
📋 Key Responsibilities
✅ Produce high-quality, easy-to-use content solutions that drive key performance objectives
✅ Collaborate with subject matter experts and end users to develop innovative solutions
✅ Establish and maintain content styles and standards to promote consistency across platforms
✅ Use a data-informed approach to identify opportunities, prioritize, and measure solution impact
✅ Build effective relationships at all levels of the organization and influence direction without explicit authority
ASSUMPTION: This role involves a high degree of collaboration and requires strong communication skills to work effectively with various stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field
Experience: 2-5 years of experience in technical writing, content management, or a related role
Required Skills:
- Excellent technical writing skills
- Ability to balance multiple workstreams simultaneously
- Deep understanding of authoring and content management principles
- Proven experience in establishing and maintaining content standards
- Strong collaboration and stakeholder engagement skills
- Data-informed decision-making and project management skills
Preferred Skills:
- Experience with content management systems and taxonomies
- Familiarity with Agile methodologies
- Knowledge of financial services industry
ASSUMPTION: Candidates with a strong portfolio showcasing their technical writing skills and experience in content management will be highly competitive for this role.
💰 Compensation & Benefits
Salary Range: $70,000 - $95,000 per year (based on industry standards for mid-level technical writing roles in the United States)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Tuition assistance and professional development opportunities
- Employee discounts on Fidelity products and services
Working Hours: Full-time, typically 40 hours per week, with flexible scheduling options
ASSUMPTION: The provided salary range is an estimate based on industry standards and may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Fidelity Investments is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, and many other financial products and services.
Company Size: 10,001+ employees. As a large organization, Fidelity offers numerous opportunities for career growth and development.
Founded: 1946. Fidelity has a long history and established reputation in the financial services industry.
Company Description:
- Fidelity's mission is to strengthen the financial well-being of its customers and deliver better outcomes for its clients and businesses.
- The company's strength comes from the scale of its diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions.
- Fidelity employs over 77,000 associates across the United States, Ireland, and India.
Company Specialties:
- Retirement
- Investments
- Online trading
- Asset management
- Mutual funds
- Stocks
- ETFs
- Bonds
- Brokerage
- Cash management
- HSA
- 529 plans
- Annuities
- Life insurance
- Benefits consulting
- Stock plan services
- Business news
- Wealth management
Company Website: http://www.fidelity.com
ASSUMPTION: Fidelity's large size and diverse range of services provide numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Mid-level. This role requires 2-5 years of experience in technical writing, content management, or a related field.
Reporting Structure: The Solution Designer, Digital Content will report to the Manager, Content Strategy & Governance.
Work Arrangement: Hybrid. Associates are required to work on-site every other week (all business days, M-F) in a Fidelity office.
Growth Opportunities:
- Advancement to senior-level roles within the content strategy and governance team
- Expansion into other content-related roles or specializations within Fidelity
- Opportunities to work on high-impact projects and initiatives that drive business outcomes
ASSUMPTION: This role offers strong potential for career growth and development within Fidelity's content strategy and governance team or across other content-related roles within the company.
🌍 Location & Work Environment
Office Type: Hybrid. Associates are required to work on-site every other week in a Fidelity office.
Office Location(s): Covington, KY & Merrimack, NH
Geographic Context:
- Covington, KY is located in the Cincinnati metropolitan area, offering a mix of urban and suburban living with a lower cost of living compared to nearby Cincinnati.
- Merrimack, NH is located in the Greater Boston area, providing easy access to the city's cultural, educational, and recreational opportunities while offering a more suburban and family-friendly environment.
Work Schedule: Full-time, typically 40 hours per week, with flexible scheduling options
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, providing flexibility and work-life balance for associates.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a member of the recruitment team
- Technical writing assessment or case study
- On-site or virtual interview with the hiring manager and team members
- Final interview with the manager or director
Key Assessment Areas:
- Technical writing skills and ability to balance multiple workstreams
- Collaboration and stakeholder engagement skills
- Data-informed decision-making and project management skills
- Understanding of content management principles and standards
Application Tips:
- Tailor your resume to highlight your technical writing skills, experience with content management systems, and ability to manage multiple workstreams.
- Prepare a cover letter that demonstrates your passion for content planning, creation, management, and execution to optimize customer experiences.
- If applicable, include a portfolio or examples of your technical writing work that showcases your ability to craft clear, concise, and effective content solutions for diverse content consumers.
ATS Keywords: Technical Writing, Content Management, Content Planning, User Experience, Project Management, Collaboration, Data Analysis, Content Standards, Agile Methodology, Content Creation, Content Governance, Taxonomy Maintenance, Stakeholder Engagement, Process Automation, Performance Metrics, Cross-Functional Teamwork
ASSUMPTION: Fidelity's application process may involve multiple rounds of interviews and assessments to evaluate candidates' technical writing skills, collaboration, and project management abilities.
🛠️ Tools & Technologies
- Content management systems (e.g., Adobe Experience Manager, Contentful, or similar)
- Project management tools (e.g., JIRA, Asana, or similar)
- Data analysis and visualization tools (e.g., Tableau, Power BI, or similar)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Putting clients first
- Collaboration
- Innovation
- Performance
- One Fidelity
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and flexible in a fast-paced environment
- Strong communication and stakeholder engagement skills
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable working with diverse stakeholders to understand their unique needs and propose targeted solutions?
- Do you have strong data analysis and project management skills, and are you comfortable using them to drive content improvements?
ASSUMPTION: Fidelity values associates who are collaborative, data-driven, and adaptable, with strong communication and stakeholder engagement skills.
⚠️ Potential Challenges
- Managing multiple priorities and workstreams in a fast-paced, dynamic environment
- Establishing and maintaining content standards across a large, matrixed organization
- Collaborating effectively with various stakeholders, including business partners, subject matter experts, and end users
- Balancing the need for high-quality content with the need for timely delivery and straight-through processing
ASSUMPTION: This role may present challenges related to managing multiple priorities, collaborating with various stakeholders, and balancing quality with timeliness.
📈 Similar Roles Comparison
- Unlike other content-related roles at Fidelity, this position focuses specifically on digital content and requires a strong understanding of content management principles and standards.
- This role is part of the content strategy and governance team, which plays a critical role in supporting Fidelity's associate-facing platforms, such as the Associate Benefits Library, Plan Bulletin, and Plan Profile.
- Career progression in this role may involve advancement to senior-level positions within the content strategy and governance team or expansion into other content-related roles within Fidelity.
ASSUMPTION: This role is unique within Fidelity's content strategy and governance team, focusing specifically on digital content and requiring a strong understanding of content management principles and standards.
📝 Sample Projects
- Developing and implementing a content governance framework for Fidelity's associate-facing platforms
- Collaborating with business partners to create targeted content solutions that drive key performance objectives
- Conducting user research and analyzing performance metrics to identify opportunities for content improvement
ASSUMPTION: Sample projects for this role may involve content governance, collaboration with business partners, user research, and data analysis to drive content improvements.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits into the content strategy and governance team?
- How does the content strategy and governance team collaborate with other departments and business partners to support Fidelity's associate-facing platforms?
- What are the most significant challenges facing the content strategy and governance team, and how can this role help address them?
- What opportunities are there for career growth and development within the content strategy and governance team or across other content-related roles within Fidelity?
- How does Fidelity support work-life balance for associates in hybrid roles?
ASSUMPTION: Asking these questions during the interview process will help candidates better understand the role, the team, and the company culture, as well as assess the potential for career growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your technical writing skills, experience with content management systems, and ability to manage multiple workstreams.
- Prepare a cover letter that demonstrates your passion for content planning, creation, management, and execution to optimize customer experiences.
- If applicable, include a portfolio or examples of your technical writing work that showcases your ability to craft clear, concise, and effective content solutions for diverse content consumers.
- Follow up with the hiring manager or recruiter one week after submitting your application to express your interest in the role and inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
