Spanish Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Spanish Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: Hybrid (2 days off per week)

🚀 Job Overview

Key aspects of this role include:

• Reviewing and filtering content on a popular social media platform
• Ensuring a safe user experience by enforcing community guidelines
• Working in a multicultural and international environment
• Opportunities for personal growth and professional development

ASSUMPTION: This role requires a high level of language proficiency and cultural awareness, as well as strong attention to detail and decision-making skills.

📋 Key Responsibilities

✅ Review and filter content on a popular social media platform

✅ Enforce community guidelines to ensure a safe user experience

✅ Collaborate with a diverse team in an international environment

✅ Participate in training and development opportunities

ASSUMPTION: Content moderators may be exposed to sensitive and disturbing content, requiring resilience and emotional intelligence.

🎯 Required Qualifications

Education: Mandatory studies finished (ESO or High School)

Experience: No prior experience required

Required Skills:

• Spanish: C2 level
• Advanced English
• User-friendly PC skills (Office 365, CRM Database)
• Goal-oriented and self-assertive
• Cultural awareness and understanding of current events
• Affinity with social media platforms

Preferred Skills:

• Experience in content moderation, customer service, or contact center environments

ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is likely required to meet the "mandatory studies finished" criterion.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (Estimated based on industry standards for entry-level content moderator roles in Barcelona)

Benefits:

• Health Insurance discount
• Wellness and resilience program
• Feel Good program (Spanish lessons, group activities, etc.)
• Incentive plan based on project KPIs
• Free coffee and fruit
• Initial training and personal coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts available: Morning (08:00-16:00) and Afternoon (16:00-00:00)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level content moderator roles in Barcelona. Actual salary may vary based on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance Spain operates in the outsourcing and offshoring consulting industry, providing digital business services to various clients.

Company Size: Teleperformance is a large corporation with over 10,000 employees globally. This size offers opportunities for career growth and diverse work environments.

Founded: Teleperformance was founded in 1978 and has since grown into a global leader in its industry.

Company Description:

• Global digital business services company
• Supports clients in streamlining their business in meaningful and sustainable ways
• Offers a wide range of services, including omnichannel, rightshore, and analytics solutions

Company Specialties:

• Omnichannel customer experience
• Rightshore delivery model
• Analytics solutions
• HomeBase and VIP solutions
• Sales and digital solutions
• Face-to-face and internet interactions
• Technical support
• BPO and credit and collection services
• Social media management
• B2B and customer experience outsourcing
• Artificial Intelligence (AI) integration

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's extensive global presence and diverse service offerings provide numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level (0-2 years of experience)

Reporting Structure: Content moderators typically report to team leaders or supervisors within the content moderation department.

Work Arrangement: This role is offered on a hybrid basis, with 2 days off per week. Employees can work from the office or from home, provided they live within 100km of the office.

Growth Opportunities:

• Progression to senior content moderator or team leader roles
• Transition to other departments or roles within the company
• Professional development through training and workshops

ASSUMPTION: While this role is entry-level, Teleperformance's large size and diverse service offerings provide ample opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: Modern office space, well-connected by public transport, and close to Glories shopping mall (Westfield)

Office Location(s): Barcelona, Catalonia, Spain

Geographic Context:

• Barcelona is the second-largest city in Spain and the capital of Catalonia
• Known for its vibrant culture, art, and architecture
• Offers a high quality of life with numerous amenities and attractions

Work Schedule: Employees work 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts are available in the morning (08:00-16:00) and afternoon (16:00-00:00).

ASSUMPTION: Barcelona's vibrant culture and high quality of life make it an attractive location for professionals seeking an engaging work environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Language proficiency (Spanish and English)
• Cultural awareness and understanding of current events
• Attention to detail and decision-making skills
• Resilience and emotional intelligence

Application Tips:

• Highlight relevant skills and experiences in your resume, such as language proficiency, cultural awareness, and customer service experience
• Tailor your cover letter to demonstrate your enthusiasm for the role and company
• Prepare for interview questions related to your language skills, cultural awareness, and ability to handle sensitive content

ATS Keywords: Spanish, English, content moderation, social media, customer service, cultural awareness, attention to detail, decision-making, resilience

ASSUMPTION: The application process for this role may involve assessments of language proficiency and cultural awareness, as well as an interview to evaluate attention to detail, decision-making skills, and resilience.

🛠️ Tools & Technologies

• Office 365
• CRM Database
• Internal platforms and systems

ASSUMPTION: Content moderators may use various tools and technologies to review and filter content, as well as communicate with team members and management.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Responsibility
• Empowerment
• Innovation
• Collaboration

Work Style:

• Goal-oriented and self-assertive
• Culturally aware and understanding of current events
• Adaptable and resilient
• Team player with strong communication skills

Self-Assessment Questions:

• How do you stay up-to-date with current cultural, political, and social events?
• How do you handle sensitive or disturbing content in a professional manner?
• How do you balance your work and personal life, especially when working flexible hours?

ASSUMPTION: Teleperformance values employees who are customer-focused, integrity-driven, and committed to excellence. Successful candidates will demonstrate these values and be able to thrive in a multicultural and international work environment.

⚠️ Potential Challenges

• Exposure to sensitive and disturbing content
• Working flexible hours, including evenings and weekends
• Maintaining a high level of concentration and attention to detail throughout the day
• Adapting to a fast-paced and dynamic work environment

ASSUMPTION: While this role offers numerous benefits and opportunities, it also presents challenges that candidates should be prepared to face.

📈 Similar Roles Comparison

• Content moderator roles may vary in terms of the specific social media platform being monitored and the language requirements
• Other customer service and support roles may offer similar work environments and opportunities for career growth
• Content moderator roles may require more specialized skills and training than other customer service positions

ASSUMPTION: While content moderator roles share similarities with other customer service and support positions, they also present unique challenges and opportunities.

📝 Sample Projects

• Reviewing and filtering content on a popular social media platform to ensure compliance with community guidelines
• Collaborating with a diverse team to identify and address trends in user behavior and content
• Participating in training and development opportunities to improve language skills and cultural awareness

ASSUMPTION: Content moderators may work on various projects and initiatives aimed at improving the user experience and enforcing community guidelines.

❓ Key Questions to Ask During Interview

• How does the company support employees in maintaining a healthy work-life balance, especially when working flexible hours?
• What opportunities are available for professional development and career growth within the content moderation department and the company as a whole?
• How does the company ensure the well-being of employees who may be exposed to sensitive or disturbing content?
• What is the typical career path for content moderators within the company?
• How does the company foster a multicultural and international work environment?

ASSUMPTION: Asking thoughtful questions during the interview process can help candidates better understand the role, the company, and the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, cultural awareness, and relevant experiences
• Write a cover letter expressing your enthusiasm for the role and company
• Prepare for interview questions related to your language skills, cultural awareness, and ability to handle sensitive content
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.