Spanish speaking Content Moderator - Night Shift - Barcelona

📌 Core Information

🔹 Job Title: Spanish Speaking Content Moderator - Night Shift - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Contractor

🔹 Category: Customer Service & Support

🔹 Date Posted: April 22, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: Hybrid (2 days off per week)

🚀 Job Overview

Key aspects of this role include:

• Reviewing and filtering content on a popular social media platform
• Ensuring a safe user experience by enforcing community guidelines
• Working in a multicultural and international environment
• Opportunities for personal growth and professional development

ASSUMPTION: This role requires a high level of language proficiency and cultural awareness, as well as strong communication skills and attention to detail.

📋 Key Responsibilities

✅ Review and filter content on a popular social media platform

✅ Enforce community guidelines and ensure a safe user experience

✅ Collaborate with a diverse team in an international environment

✅ Participate in training and coaching sessions to improve skills and knowledge

ASSUMPTION: The role may involve exposure to sensitive content, requiring emotional resilience and professionalism.

🎯 Required Qualifications

Education: Mandatory studies finished (ESO or High School) with a Document to prove it

Experience: No prior experience required, but experience in content moderation, customer service, or other contact center environments is valued

Required Skills:

• Spanish: C2 level
• Advanced English
• User-friendly PC skills (Office 365, CRM Database, etc.)
• Goal-oriented and self-assertive
• Awareness of current cultural, political, and social events
• Affinity with social media platforms

Preferred Skills:

• Experience within content moderation, customer service, or other contact center environments

ASSUMPTION: While not explicitly stated, a strong understanding of social media trends and online culture may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on entry-level content moderator salaries in Barcelona)

Benefits:

• Health Insurance discount
• Wellness and resilience program
• Feel Good program (Spanish lessons, quizzes, group activities, etc.)
• Incentive plan regarding project KPIs achievement
• Free coffee and fruit
• Initial training and continued personal coaching

Working Hours: 38.5 hours per week, Night Shift from 12:00 AM to 8:00 AM, with 2 days off per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level content moderator positions in Barcelona.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance Spain operates in the outsourcing and offshoring consulting industry, providing customer experience management, digital solutions, and other business services to various clients worldwide.

Company Size: Teleperformance is a large corporation with over 10,000 employees globally, offering a diverse and international work environment.

Founded: Teleperformance was founded in 1978 and has since grown into a global leader in digitally-powered business services.

Company Description:

• Teleperformance focuses on delivering advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
• The company offers a wide range of services, including omnichannel customer experience management, digital solutions, and analytics.
• Teleperformance is committed to supporting its communities, clients, and the environment through its global scale and local presence.

Company Specialties:

• Omnichannel customer experience management
• Rightshore delivery model
• Contact Center on Demand
• Analytics Solutions
• HomeBase and VIP Solutions
• Sales and digital solutions
• Face-to-face and internet interactions
• Technical support
• BPO and credit and collection services

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's extensive experience and global presence may offer applicants opportunities for career growth and international exposure.

📊 Role Analysis

Career Level: This role is an entry-level position, suitable for candidates with little to no professional experience.

Reporting Structure: Content moderators typically report to team leaders or supervisors within the content moderation department.

Work Arrangement: This is a hybrid role, with a 38.5-hour workweek and a night shift schedule from 12:00 AM to 8:00 AM, with 2 days off per week.

Growth Opportunities:

• Progression to senior content moderator or team leader positions
• Transition to other roles within Teleperformance, such as customer service representative or digital solutions specialist
• Opportunities for international assignments, given Teleperformance's global presence

ASSUMPTION: Successful performance in this role may lead to internal promotions or transfers to other departments within Teleperformance.

🌍 Location & Work Environment

Office Type: Teleperformance's Barcelona office is a modern, well-connected space with a multicultural and international working environment.

Office Location(s): The office is located near Glories shopping mall (Westfield) and is well-connected by public transport.

Geographic Context:

• Barcelona is a vibrant, multicultural city with a high quality of life
• The city offers a wide range of cultural, entertainment, and leisure activities
• Barcelona has a Mediterranean climate, with mild winters and hot, dry summers

Work Schedule: The work schedule is a night shift from 12:00 AM to 8:00 AM, with 2 days off per week.

ASSUMPTION: Working night shifts may require applicants to adjust their sleep patterns and personal schedules.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or team leader
• Background check and onboarding

Key Assessment Areas:

• Language proficiency (Spanish and English)
• Cultural awareness and understanding of social media trends
• Attention to detail and decision-making skills
• Adaptability and resilience in handling sensitive content

Application Tips:

• Highlight relevant language skills and experience in your resume
• Tailor your cover letter to demonstrate your understanding of the role and enthusiasm for the company
• Prepare for interview questions related to your language skills, cultural awareness, and ability to handle sensitive content

ATS Keywords: Spanish, English, content moderation, social media, customer service, cultural awareness, attention to detail, decision-making, resilience

ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager or team leader.

🛠️ Tools & Technologies

• Office 365
• CRM Database
• Internal platforms and systems

ASSUMPTION: Familiarity with these tools and platforms may be beneficial but is not always required, as training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Responsibility
• Diversity & Inclusion

Work Style:

• Collaborative and team-oriented
• Adaptable and resilient
• Goal-oriented and self-motivated

Self-Assessment Questions:

• How do you ensure a safe and positive user experience on social media platforms?
• Can you provide an example of a time when you had to make a difficult decision based on community guidelines?
• How do you maintain a healthy work-life balance when working night shifts?

ASSUMPTION: Applicants should demonstrate a strong understanding of Teleperformance's values and a willingness to adapt to the company's work style.

⚠️ Potential Challenges

• Exposure to sensitive or disturbing content
• Working night shifts and adjusting to an inverted sleep schedule
• Managing the emotional toll of content moderation
• Keeping up with the fast-paced and ever-changing nature of social media

ASSUMPTION: Applicants should be aware of these potential challenges and consider how they would cope with them in the role.

📈 Similar Roles Comparison

• Content Moderator vs. Social Media Manager: Content moderators focus on enforcing community guidelines and removing inappropriate content, while social media managers create and curate content to engage audiences and grow platforms.
• Content Moderator vs. Customer Service Representative: Both roles involve handling user interactions, but content moderators focus on maintaining a safe and positive user experience, while customer service representatives assist users with product or service-related inquiries.
• Content Moderator vs. Data Analyst: Content moderators analyze content for appropriateness and enforce guidelines, while data analysts collect, process, and interpret data to help organizations make informed decisions.

ASSUMPTION: Applicants should consider how their career goals align with the responsibilities and growth opportunities of each role when comparing similar positions.

📝 Sample Projects

• Developing and implementing a new content moderation policy for a social media platform
• Analyzing user-generated content to identify trends and make data-driven decisions
• Collaborating with a cross-functional team to improve the user experience and reduce inappropriate content

ASSUMPTION: These sample projects are intended to give applicants an idea of the types of tasks and initiatives they may work on in the role, but the specific projects may vary depending on the company's needs and priorities.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role?
• How does the company support the emotional well-being of content moderators?
• What opportunities are there for professional growth and development within the content moderation team?
• How does the company ensure the accuracy and fairness of content moderation decisions?
• What is the typical career path for content moderators within the company?

ASSUMPTION: Applicants should ask thoughtful and relevant questions to demonstrate their interest in the role and gain a better understanding of the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, cultural awareness, and any relevant experience in content moderation or customer service
• Write a cover letter expressing your enthusiasm for the role and explaining how your skills and experience make you a strong fit for the position
• Prepare for the interview by researching Teleperformance's values and work style, and practicing your language skills
• Follow up with the hiring manager or team leader after the interview to express your appreciation for the opportunity and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.