Spanish Speaking Social Media Support Advisor

📌 Core Information

🔹 Job Title: Spanish Speaking Social Media Support Advisor

🔹 Company: Patrique Mercier Recruitment By Nellie

🔹 Location: Spain (Remote)

🔹 Job Type: Full-Time

🔹 Category: Customer Service & Support

🔹 Date Posted: July 30, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional support to Spanish-speaking customers via social media platforms
• Monitoring and engaging with customers to enhance their experience
• Collaborating with marketing and content teams for consistent communication
• Analyzing customer feedback to suggest improvements
• Creating engaging social media content for the Spanish-speaking audience

ASSUMPTION: This role requires strong communication skills in both Spanish and English, as well as a passion for customer service and social media.

📋 Key Responsibilities

✅ Deliver outstanding support to Spanish-speaking customers via various social media channels, promptly addressing inquiries and resolving concerns.

✅ Monitor social media interactions to ensure timely responses to comments, messages, and questions from users.

✅ Engage with customers proactively to enhance their experience and satisfaction with the brand.

✅ Collaborate with marketing and content teams to ensure communications are consistent and aligned with the brand’s messaging.

✅ Analyze customer feedback and interactions to identify trends and suggest improvements to products and services.

✅ Support the creation of social media content that resonates with the Spanish-speaking audience.

✅ Stay informed on social media best practices and trends to provide enhanced support and insights.

ASSUMPTION: This role requires strong multitasking skills and the ability to thrive in a fast-paced environment.

🎯 Required Qualifications

Education: No specific degree required, but relevant coursework or certification in customer service, social media, or a related field is a plus.

Experience: 0-2 years of experience in social media support, customer service, or community management is preferred but not required.

Required Skills:

• Fluent in Spanish and English, with strong written and verbal communication skills
• In-depth knowledge of various social media platforms and their user dynamics
• Excellent problem-solving skills and a customer-oriented approach
• Ability to multitask and manage priorities in a fast-paced environment

Preferred Skills:

• Familiarity with social media analytics tools
• Experience working remotely or in a distributed team

ASSUMPTION: While not explicitly stated, experience with CRM tools and social media management platforms may also be beneficial.

💰 Compensation & Benefits

Salary Range: €20,000 - €25,000 per year (Based on industry standards for entry-level social media support roles in Spain)

Benefits:

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year

Working Hours: Full-time (40 hours/week) with flexible scheduling to accommodate different time zones

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 2-10 employees (Small, close-knit team with a personal touch)

Founded: 2022 (Relatively new, growing company)

Company Description:

• Patrique Mercier Recruitment specializes in connecting candidates with jobs in their native language, in other countries.
• Their focus industries include social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.
• Their recruitment process ensures they match the best candidates with the right employers.

Company Specialties:

• Social Media Recruitment
• Gaming Recruitment
• Healthcare Recruitment
• Retail & E-Retail Recruitment
• Travel Recruitment
• Automotive Recruitment
• Financial Recruitment
• Insurance Recruitment
• Energy Recruitment
• Telecommunications Recruitment

Company Website: http://www.patriquemercierrecruitment.com

ASSUMPTION: As a small, specialized recruitment agency, Patrique Mercier Recruitment offers a personalized approach to job placement and may provide more opportunities for growth and mentorship.

📊 Role Analysis

Career Level: Entry-Level (0-2 years of experience)

Reporting Structure: This role may report directly to the hiring manager or the social media team lead, depending on the company's structure.

Work Arrangement: Fully Remote (With the option to work from the company's office in Athens, Greece, if preferred)

Growth Opportunities:

• Progression to a Senior Social Media Support Advisor role
• Transition to a team lead or management position
• Expansion into other areas of the business, such as recruitment or account management

ASSUMPTION: Given the company's focus on international recruitment, there may be opportunities for travel or working with diverse teams.

🌍 Location & Work Environment

Office Type: Remote-First (With an option to work from the company's office in Athens, Greece)

Office Location(s): Athens, Greece

Geographic Context:

• Spain is the primary location for this role, allowing for a strong connection with the local Spanish-speaking community.
• The remote work arrangement enables flexibility and work-life balance.
• The company's headquarters in Athens, Greece, offers an opportunity for candidates interested in relocating.

Work Schedule: Full-time (40 hours/week) with flexible scheduling to accommodate different time zones

ASSUMPTION: The remote work arrangement may require occasional overlap with European business hours to ensure effective communication and collaboration with the team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• Technical assessment or case study presentation
• Final interview with the team lead or a panel of team members
• Offer extension and onboarding

Key Assessment Areas:

• Language proficiency in Spanish and English
• Communication skills and customer service aptitude
• Problem-solving abilities and critical thinking
• Cultural awareness and understanding of the Spanish market
• Adaptability to remote work and collaboration tools

Application Tips:

• Highlight relevant experience in social media, customer service, or community management in your resume and cover letter.
• Demonstrate your passion for social media and customer service in your application materials.
• Prepare examples of how you've handled challenging customer interactions or resolved complex social media issues.
• Research the company and its focus industries to show your understanding of their mission and values.

ATS Keywords: Spanish, English, Social Media, Customer Service, Community Management, Problem-Solving, Remote Work, Fluent, Communication, Support, Advisor

ASSUMPTION: As a small recruitment agency, Patrique Mercier Recruitment may have a more personalized and less structured interview process than larger corporations.

🛠️ Tools & Technologies

• Social media platforms (Facebook, Instagram, Twitter, etc.)
• CRM tools (e.g., HubSpot, Zoho CRM, or Salesforce)
• Social media management platforms (e.g., Hootsuite, Buffer, or Sprout Social)
• Project management and collaboration tools (e.g., Asana, Trello, or Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the candidate's expertise.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Passion for connecting people with opportunities
• Commitment to diversity, equity, and inclusion
• Focus on personal and professional growth

Work Style:

• Adaptable and flexible, with a strong focus on communication and collaboration
• Results-driven and proactive, with a willingness to take initiative
• Committed to continuous learning and improvement

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you comfortable working remotely and collaborating with diverse teams?
• Do you have a strong passion for customer service and social media?
• Are you committed to personal and professional growth?

ASSUMPTION: As a small, specialized recruitment agency, Patrique Mercier Recruitment places a high value on cultural fit and may prioritize candidates who align with their mission and values.

⚠️ Potential Challenges

• Managing multiple social media platforms and customer inquiries simultaneously
• Adapting to a remote work environment and collaborating with a distributed team
• Dealing with challenging or upset customers and finding creative solutions to their problems
• Keeping up with the fast-paced nature of social media and its ever-changing trends

ASSUMPTION: The remote work arrangement may present unique challenges, such as maintaining work-life balance and ensuring effective communication with the team.

📈 Similar Roles Comparison

• This role is similar to a Social Media Customer Support Specialist, with a focus on the Spanish-speaking market.
• Unlike traditional customer service roles, this position requires a strong understanding of social media platforms and their user dynamics.
• Career progression may include opportunities in recruitment, account management, or team leadership, depending on the candidate's interests and skills.

ASSUMPTION: As a small recruitment agency, Patrique Mercier Recruitment may offer more personalized career development opportunities than larger corporations.

📝 Sample Projects

• Developing a social media content calendar tailored to the Spanish-speaking audience
• Creating and implementing a customer engagement strategy to improve social media presence
• Analyzing social media metrics to identify trends and make data-driven decisions

ASSUMPTION: The specific projects assigned may vary depending on the company's current priorities and the candidate's skills and interests.

❓ Key Questions to Ask During Interview

• How does the company support the professional growth and development of its employees?
• What are the most challenging aspects of working in a remote, distributed team?
• How does the company ensure effective communication and collaboration among team members?
• What are the primary goals for this role in the first 90 days?
• How does the company measure success for this position, and what key performance indicators (KPIs) will I be expected to meet?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of how you've handled challenging customer interactions or resolved complex social media issues
• Research the company and its focus industries to show your understanding of their mission and values
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.