Specialist, Content Operations (on time publishing)

📌 Core Information

🔹 Job Title: Specialist, Content Operations (on time publishing)

🔹 Company: Walmart

🔹 Location: Mexico City, Paseo de las Palmas No.425-701, Mexico

🔹 Job Type: Full-time

🔹 Category: Retail

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Inspecting content for accuracy and ensuring a high-quality customer experience
• Collaborating with cross-functional teams to drive operational efficiencies and improvements
• Monitoring and resolving content defects in a timely manner
• Analyzing QA findings to forecast trends and enhance content operational processes

ASSUMPTION: This role requires a strong attention to detail and the ability to work well in a matrixed organization. The ideal candidate will be comfortable working in a deadline-driven environment and have experience with quality assurance or related fields.

📋 Key Responsibilities

✅ Conduct content quality control, examining artwork, metadata, video, and global localization to validate the intended customer experience (95%)

✅ Identify, escalate, and monitor resolution of content defects alongside resolver teams and cross-functional stakeholders

✅ Track QA findings, forecast trends, and articulate operational hurdles and dependencies to enhance content operational processes

✅ Contribute to post-mortems, case-studies, and other exercises designed to drive improvements to on-time content access and customer experience across global distribution partners

✅ Adopt and embrace new operational projects and technology features, including following complex runbooks and procedures

✅ Perform other duties as required, involving overall project management related to on-time publishing, content scheduling, localization processing, rights availability tracking, and more (5%)

ASSUMPTION: The role requires a strong focus on content quality control and a proactive approach to identifying and resolving content defects. The candidate should be comfortable working with various teams and tools to ensure timely content access for users.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent combination of skills

Experience: 3+ years of proven experience in multimedia QC/QA, content publishing, project or program management, business, DTC, or content operations, or a related field

Required Skills:

• Full working proficiency in English
• Outstanding skills in Microsoft Excel
• Extremely organized, with meticulous attention to detail

Preferred Skills:

• Experience with quality assurance
• Experience with content programming/scheduling
• Strong digital media industry landscape knowledge and technical savvy

ASSUMPTION: The ideal candidate will possess a strong background in multimedia QC/QA or related fields and have a proven track record of driving operational improvements. Proficiency in Microsoft Excel and strong attention to detail are essential for success in this role.

💰 Compensation & Benefits

Salary Range: $45,000 - $65,000 USD per year (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Health, vision, and dental insurance
• 401(k) matching
• Paid time off (vacation, sick, and holidays)
• Employee discounts

Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with flexibility for project needs)

ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as skills, experience, and business needs.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, with a focus on e-commerce and omnichannel retailing

Company Size: 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and development

Founded: 1962, with a rich history and strong brand recognition

Company Description:

• Walmart is a global retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores
• The company is committed to helping customers save money and live better by providing quality products at affordable prices
• Walmart offers a wide range of products and services, including groceries, electronics, clothing, and home goods

Company Specialties:

• Retail operations and management
• Supply chain and logistics
• Merchandising and marketing
• Technology and e-commerce

Company Website: corporate.walmart.com

ASSUMPTION: Walmart is a large, established company with a strong focus on customer service and operational efficiency. The company offers a wide range of career opportunities and invests in the development of its employees.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the content operations team and the broader organization

Reporting Structure: This role reports to the Content Operations Manager and works closely with cross-functional teams, including content programming, localization, and distribution

Work Arrangement: On-site, with the possibility of occasional remote work for specific projects or tasks

Growth Opportunities:

• Advancement within the content operations team, such as a promotion to Content Operations Manager or similar roles
• Expansion into related fields, such as content programming, localization, or distribution
• Career progression within Walmart's broader organization, including opportunities in merchandising, marketing, or supply chain management

ASSUMPTION: This role offers a clear path for career growth and development within Walmart's content operations team and the broader organization. The ideal candidate will be proactive in seeking out opportunities for advancement and taking on new challenges.

🌍 Location & Work Environment

Office Type: Corporate office environment, with a focus on collaboration and teamwork

Office Location(s): Mexico City, Paseo de las Palmas No.425-701, Mexico

Geographic Context:

• Mexico City is the capital and most populous city of Mexico, offering a vibrant cultural scene, diverse neighborhoods, and a rich history
• The office is located in the Paseo de las Palmas district, a bustling commercial and retail area with easy access to public transportation and amenities
• The city experiences a subtropical highland climate, with mild winters and warm summers

Work Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with flexibility for project needs)

ASSUMPTION: The office environment is collaborative and team-oriented, with a strong focus on cross-functional collaboration and communication. The ideal candidate will be comfortable working in a dynamic and fast-paced environment and able to adapt to changing priorities and deadlines.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the content operations team
• Final interview with the director of content operations
• Background check and offer extension

Key Assessment Areas:

• Technical skills and experience in multimedia QC/QA or related fields
• Problem-solving abilities and attention to detail
• Communication and collaboration skills, both written and verbal
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Highlight relevant experience and achievements in multimedia QC/QA or related fields
• Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
• Prepare examples of your problem-solving abilities and attention to detail, using specific, quantifiable examples from your past experiences
• Research Walmart's company culture and values, and be prepared to discuss how your personal values align with the organization

ATS Keywords: Multimedia QC/QA, content publishing, project management, business, DTC, content operations, quality assurance, attention to detail, Microsoft Excel

ASSUMPTION: The application process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit with the organization. The ideal candidate will be proactive in preparing for each stage of the interview process and tailoring their application materials to the specific role and company.

🛠️ Tools & Technologies

• Microsoft Excel
• Quality assurance tools (specific tools may vary based on the role and company)
• Project management software (specific tools may vary based on the role and company)

ASSUMPTION: The ideal candidate will possess strong proficiency in Microsoft Excel and be comfortable learning and using new tools and technologies as needed for the role.

👔 Cultural Fit Considerations

Company Values:

• Customer first
• Strive for excellence
• Act with integrity
• Spark creativity and innovation
• Respect for the individual

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic
• Focused on operational efficiency and continuous improvement
• Data-driven and analytical

Self-Assessment Questions:

• How do you ensure the quality of content in a fast-paced, dynamic environment?
• Can you provide an example of a time when you identified and resolved a content defect, and what was the outcome?
• How do you prioritize and manage multiple projects and deadlines simultaneously?

ASSUMPTION: Walmart values a diverse and inclusive work environment, and the ideal candidate will possess strong cultural fit with the organization's values and work style.

⚠️ Potential Challenges

• The role may require working with tight deadlines and managing multiple projects simultaneously
• The ideal candidate will be comfortable working in a fast-paced, dynamic environment and able to adapt to changing priorities and deadlines
• The role may require occasional remote work, which may present unique challenges for some candidates
• The role may require working with global distribution partners, which may present cultural and time zone challenges

ASSUMPTION: The ideal candidate will be proactive in seeking out resources and support to overcome challenges and excel in the role.

📈 Similar Roles Comparison

• This role is similar to other content operations or quality assurance positions within the retail and e-commerce industries
• However, the specific focus on on-time publishing and collaboration with global distribution partners sets this role apart from similar positions
• Career progression in this role may lead to opportunities in content programming, localization, or distribution, as well as broader career paths within Walmart's organization

ASSUMPTION: The ideal candidate will possess a strong understanding of the retail and e-commerce industries and be proactive in seeking out opportunities for growth and development within the organization.

📝 Sample Projects

• Conducting a comprehensive content audit to identify and address quality issues across multiple platforms and regions
• Developing and implementing a new content QA process to improve operational efficiency and reduce defects
• Collaborating with cross-functional teams to enhance the customer experience through targeted content improvements

ASSUMPTION: The ideal candidate will possess a strong track record of driving operational improvements and enhancing the customer experience through targeted content initiatives.

❓ Key Questions to Ask During Interview

• Can you describe the typical content QA process for on-time publishing, and how this role fits into that workflow?
• How does the content operations team collaborate with other departments, such as content programming and localization, to ensure timely content access for users?
• What are the most significant challenges facing the content operations team, and how can this role help address them?
• What opportunities are there for growth and development within the content operations team and the broader organization?
• How does Walmart support work-life balance for its employees, particularly in this role?

ASSUMPTION: The ideal candidate will be proactive in asking thoughtful and insightful questions to demonstrate their interest in the role and the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences that match the job requirements
• Prepare for the interview process by researching Walmart's company culture and values, and practicing common interview questions and your responses
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.