Specialist, Customer Acquisition

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📌 Core Information

🔹 Job Title: Specialist, Customer Acquisition

🔹 Company: CNX

🔹 Location: Kuala Lumpur, Malaysia

🔹 Job Type: On-site

🔹 Category: 🚀 Sales & Marketing

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Demonstrating the value and benefits of products or services to customers
• Selling and renewing contracts
• Effective communication with customers and prospects
• Managing customer concerns and handling objections

ASSUMPTION: The role requires engaging primarily through outbound communication to sell and renew contracts, a typical expectation for onsite roles focusing on customer acquisition and engagement.

📋 Key Responsibilities

✅ Demonstrate the value of products or services to customers

✅ Provide accurate weekly, monthly, and quarterly sales forecasts

✅ Maintain mastery of product knowledge and technical understanding

✅ Initiate steps to resolve customer concerns/roadblocks

✅ Manage competitive pressures and handle objections

✅ Manage a high volume of customer contacts via phone and email

✅ Work with the team to provide professional customer interactions

✅ Maintain the customer management system (CRM)

✅ Undertake sales motions like lead qualification and conversion

✅ Report directly to a Sales Manager

ASSUMPTION: The role involves a significant amount of outbound communication to engage with customers and manage relationships, highlighting the importance of communication skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a relevant field

Required Skills:

• Customer Engagement
• Sales Forecasting
• Product Knowledge
• CRM Management

Preferred Skills:

• Objection Handling
• Problem Solving

ASSUMPTION: While specific educational credentials are not listed, a background in marketing or sales-related fields might be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified, industry median salary for similar roles in Malaysia can be researched for context.

Benefits:

• Health insurance
• Paid time off
• Professional development opportunities

Working Hours: 40 hours per week

ASSUMPTION: Benefits like healthcare and professional development are common in large corporations like CNX, enhancing employee satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting, providing innovative technology solutions

Company Size: Over 166,000 employees, offering extensive networking and career advancement opportunities

Founded: Not specified

Company Description:

• Global technology and services leader
• Powers seamless customer experiences across industries
• Designs and runs end-to-end solutions at scale

Company Specialties:

• Technical Support
• Sales and Marketing
• Outsourcing and Call Centers

Company Website: http://www.concentrix.com

ASSUMPTION: Given the company's global presence and large employee base, there are likely opportunities for international assignments and exposure to diverse projects.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or early career professionals

Reporting Structure: Reports to a Sales Manager, ensuring clear guidance and support

Work Arrangement: Fully on-site, fostering teamwork and immediate feedback

Growth Opportunities:

• Possibility of moving into managerial roles
• Exposure to a wide range of sales strategies
• Skill enhancement through active client interaction

ASSUMPTION: Opportunities for advancement will likely depend on performance metrics and sales achievements within the role.

🌍 Location & Work Environment

Office Type: Modern office environment in a high-rise building

Office Location(s): Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak, Kuala Lumpur

Geographic Context:

• Central business district location facilitates networking
• Access to public transportation and amenities
• Dynamic and multicultural workplace environment

Work Schedule: Standard business hours with potential need for flexibility to meet customer needs

ASSUMPTION: The central location and office environment are conducive to facilitating dynamic sales operations.

💼 Interview & Application Insights

Typical Process:

• Initial application submission online
• Screening call with HR or hiring manager
• In-person or virtual interviews

Key Assessment Areas:

• Communication skills
• Sales acumen
• Problem-solving ability in client scenarios

Application Tips:

• Highlight prior sales or customer service experience
• Showcase technical understanding of relevant products
• Emphasize skills in CRM tools

ATS Keywords: Customer Engagement, Sales Forecasting, CRM, Lead Conversion

ASSUMPTION: The recruitment process is likely structured to filter candidates who can demonstrate strong commercial and technical competency in sales scenarios.

🛠️ Tools & Technologies

• CRM systems like Salesforce
• Microsoft Office Suite
• Communication platforms (e.g., Zoom, Teams)

ASSUMPTION: Familiarity with CRM platforms will be crucial to efficiently manage clients and data.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Innovation-driven
• Commitment to excellence

Work Style:

• Collaborative and team-focused
• Proactive in problem-solving
• Results-oriented with a focus on customer satisfaction

Self-Assessment Questions:

• Am I comfortable working in a high-volume, dynamic setting?
• Do I have the ability to quickly learn and apply product knowledge?
• Can I effectively handle competitive pressures and objections?

ASSUMPTION: Success in this role will likely be driven by a candidate's alignment with company values and ability to thrive in dynamic sales environments.

⚠️ Potential Challenges

• Handling high volumes of outbound communication daily
• Navigating competitive pressures in the industry
• Adapting to fast-paced changes in product offerings
• Balancing customer retention while acquiring new clients

ASSUMPTION: Potential challenges include managing customer relationships effectively in a competitive market environment, requiring resilience and strategic thinking.

📈 Similar Roles Comparison

• Roles focused on customer retention may offer more internal stakeholder engagement
• Business development roles might provide broader market insight
• Inside sales positions may offer more structured working hours

ASSUMPTION: Compared to related roles, the primary focus here is on sales and customer engagement, rather than developing long-term business strategies.

📝 Sample Projects

• Developing a streamlined customer communication plan
• Leading a campaign to renew expiring contracts
• Creating a customer feedback collection initiative

ASSUMPTION: Projects will generally revolve around enhancing customer engagement and maximizing sales opportunities within existing frameworks.

❓ Key Questions to Ask During Interview

• How does the team measure success in customer acquisition?
• What are the biggest challenges currently faced by the team?
• Can you describe a typical day for this role?
• What opportunities exist for professional development?
• How does the company support its employees in achieving work-life balance?

ASSUMPTION: These questions are aimed at understanding both the operational demands and the support system for career growth within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant sales and customer service experience
• Prepare to discuss past experiences in handling customer objections
• Be ready to demonstrate product knowledge during interviews
• Follow up with the HR team for updates post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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