🔹 Job Title: Specialist, Customer Acquisition
🔹 Company: CNX
🔹 Location: COL Bogota - Cra. 15 #77-50, Colombia
🔹 Job Type: Full-Time
🔹 Category: Sales
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Entry-level to Mid-level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strong focus on customer satisfaction and sales performance. The ideal candidate will have excellent communication skills and a proven track record in sales or customer engagement.
✅ Provide accurate weekly, monthly, or quarterly sales forecasts
✅ Mastery of product knowledge and technical understanding to assess client requirements
✅ Initiate steps to help customer concerns or roadblocks prohibiting satisfaction or product usage
✅ Manage external competitive pressures and handle objections to retain customers or win new customers
✅ Manage a high volume of customer contacts through phone and email each day, with majority of communication being outbound
✅ Work with the team and management to provide a professional experience during all interactions with customers and prospects
✅ Maintain the customer management system (CRM) to ensure all relevant data is captured
✅ Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
✅ Work with a team and report directly to a Sales Manager
ASSUMPTION: This role requires strong organizational skills, time management, and the ability to multitask while maintaining a high level of customer focus.
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 0-2 years of experience in sales, customer engagement, or a related role
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, proficiency in English is required for this role due to the global nature of the company and the need to communicate effectively with customers and team members.
Salary Range: The salary range for this role is estimated to be COP 25,000,000 - COP 35,000,000 per year (USD 7,000 - USD 10,000) based on industry standards for entry-level to mid-level sales roles in Colombia. This estimate may vary based on individual performance and company policy.
Benefits:
Working Hours: Full-time, Monday to Friday, 8:00 AM to 5:00 PM with flexibility for customer needs
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on individual performance and company policy. Benefits are typical for a company of this size in the IT services industry.
Industry: CNX operates in the IT services and IT consulting industry, providing technology and services to power global brands.
Company Size: CNX is a large company with over 10,000 employees, offering a structured work environment with opportunities for growth and development.
Founded: CNX was founded in 1982 and has since grown into a global leader in its industry.
Company Description:
Company Specialties:
Company Website: http://www.concentrix.com
ASSUMPTION: CNX is a well-established company with a strong global presence, offering opportunities for career growth and development in the IT services industry.
Career Level: This role is an entry-level to mid-level position, ideal for candidates seeking to establish a career in sales or customer engagement.
Reporting Structure: The Specialist, Customer Acquisition reports directly to a Sales Manager and works collaboratively with a team to achieve sales targets.
Work Arrangement: This role is on-site, with the primary work location being the CNX office in Bogota, Colombia.
Growth Opportunities:
ASSUMPTION: This role offers a clear career path for motivated individuals looking to advance their sales careers within a global organization.
Office Type: The CNX office in Bogota, Colombia is a modern, professional environment with a collaborative work culture.
Office Location(s): 39899 Balentine Dr., Ste 235, Newark, California 94560, US
Geographic Context:
Work Schedule: Full-time, Monday to Friday, 8:00 AM to 5:00 PM with flexibility for customer needs
ASSUMPTION: The work environment at CNX is dynamic and fast-paced, with a strong focus on customer satisfaction and sales performance.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Sales, Customer Engagement, Forecasting, Product Knowledge, Technical Understanding, Customer Satisfaction, Objection Handling, CRM, Lead Qualification, Lead Conversion, Contract Renewal, Team Collaboration, Communication Skills, Problem Solving, Sales Strategy, Customer Retention, High Volume Communication
ASSUMPTION: The application process at CNX is competitive, and candidates should be prepared to demonstrate their sales skills and experience throughout the interview process.
ASSUMPTION: The tools and technologies used in this role are standard for the sales industry and may vary depending on the company's specific needs and preferences.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: CNX values employees who are customer-centric, innovative, collaborative, adaptable, and performance-driven, with a strong focus on customer satisfaction and sales performance.
ASSUMPTION: The Specialist, Customer Acquisition role at CNX presents unique challenges that require strong communication skills, problem-solving abilities, and a customer-centric mindset.
ASSUMPTION: The Specialist, Customer Acquisition role at CNX is comparable to other sales or customer engagement positions in the IT services industry, with a focus on customer satisfaction and sales performance.
ASSUMPTION: The projects undertaken in this role will be focused on driving customer acquisition, engagement, and satisfaction, with a strong emphasis on sales performance and customer-centricity.
ASSUMPTION: Asking insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's culture and priorities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.