📌 Core Information
🔹 Job Title: Specialist, Customer Acquisition
🔹 Company: Concentrix
🔹 Location: USA, TN, Work-at-Home
🔹 Job Type: Full-time
🔹 Category: Sales & Customer Service
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (Work-at-Home)
🚀 Job Overview
Key aspects of this role include:
- Demonstrating product value through customer engagement
- Focusing on selling and renewing contracts
- Managing high-volume customer contacts
- Working with a team and reporting to a Sales Manager
ASSUMPTION: This role requires strong communication skills, sales experience, and the ability to work independently in a remote setting.
📋 Key Responsibilities
✅ Provide accurate weekly/monthly/quarterly sales forecast
✅ Mastery of product knowledge and technical understanding of services to assess client requirements
✅ Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
✅ Manage external competitive pressures and handle objections to retain customers or win new customers
✅ Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
✅ Work with your team and management to provide a professional experience during all interactions with customers and prospects
✅ Maintain the customer management system (CRM) to ensure all relevant data is captured
✅ Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
ASSUMPTION: This role involves a high level of outbound communication and requires strong organizational skills to manage multiple customer interactions effectively.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: 2+ years of experience working in a customer service or sales capacity
Required Skills:
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
Preferred Skills:
- Bilingual or multilingual skills
- Experience with customer management systems
ASSUMPTION: While not explicitly stated, a bachelor's degree may be beneficial for this role, but it is not a strict requirement.
💰 Compensation & Benefits
Salary Range: $32,600 - $49,000 per year, plus incentives based on individual and company performance
Benefits:
- Paid training opportunities and performance-based incentives
- Employee referral bonuses
- 401K plan with company matching
- Paid time off and holidays
- Medical, dental, and vision insurance
- Employee assistance program
- Health and wellness programs
Working Hours: Full-time, with a flexible schedule to accommodate customer needs
ASSUMPTION: The salary range provided is an estimate based on the job title, experience level, and location. Actual salaries may vary.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on technical support, sales and marketing, outsourcing, and call centers.
Company Size: Concentrix is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration.
Founded: Concentrix was founded in 1982 and has since grown into a global technology and services leader.
Company Description:
- Concentrix designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- The company is human-centered, tech-powered, and intelligence-fueled, focusing on powering the world's best brands today and into the future.
- Concentrix is committed to delivering exceptional customer experiences and driving business outcomes for its clients.
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology and services
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix's large size and global presence offer applicants the opportunity to work with diverse teams and clients, fostering a dynamic and innovative work environment.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the sales and customer service career path.
Reporting Structure: The Specialist, Customer Acquisition reports directly to a Sales Manager and works closely with a team to achieve sales goals.
Work Arrangement: This role is remote, with the expectation to work from home and maintain a flexible schedule to accommodate customer needs.
Growth Opportunities:
- Proven success in this role may lead to opportunities for career advancement within the sales department or other areas of the company.
- Concentrix offers training and development opportunities to help employees grow professionally.
- The company's large size and diverse client base provide ample opportunities for career progression.
ASSUMPTION: While the job description does not explicitly mention career progression, Concentrix's size and industry position suggest opportunities for growth and development.
🌍 Location & Work Environment
Office Type: Remote (Work-at-Home)
Office Location(s): USA, TN, Work-at-Home
Geographic Context:
- The remote work arrangement allows for flexibility and a better work-life balance.
- Concentrix's global presence provides opportunities to work with diverse teams and clients from various locations.
- The company's headquarters are in Newark, California, with additional offices worldwide.
Work Schedule: Full-time, with a flexible schedule to accommodate customer needs
ASSUMPTION: The remote work arrangement may require self-motivation and strong time management skills to maintain productivity and focus.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth phone or video interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Sales skills and experience
- Customer service and communication skills
- Problem-solving abilities
- Technical proficiency with CRM systems and MS Office programs
Application Tips:
- Highlight relevant sales and customer service experience in your resume and cover letter.
- Demonstrate your problem-solving skills and ability to work independently in a remote setting.
- Showcase your enthusiasm for the role and commitment to customer satisfaction.
ATS Keywords: Sales, Customer Acquisition, Customer Engagement, Sales Forecasting, Product Knowledge, Technical Understanding, Problem Solving, MS Office, Salesforce.com, High-Volume Calling
ASSUMPTION: Concentrix's large size and high volume of applications may result in a competitive hiring process, requiring applicants to tailor their application materials effectively.
🛠️ Tools & Technologies
- Salesforce.com or similar CRM
- MS Office programs (Word, Excel, PowerPoint)
- Customer management system
ASSUMPTION: The required tools and technologies may vary depending on the specific needs of the client or project.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Respectful
Work Style:
- Self-motivated and independent
- Adaptable and flexible
- Strong communication and interpersonal skills
- Results-driven and focused on achieving sales goals
Self-Assessment Questions:
- Do you have a proven track record of achieving sales goals in a high-volume calling environment?
- Are you comfortable working independently in a remote setting?
- Do you possess strong problem-solving skills and the ability to manage customer concerns effectively?
ASSUMPTION: Concentrix's large size and diverse client base may result in a dynamic and fast-paced work environment, requiring employees to be adaptable and responsive to change.
⚠️ Potential Challenges
- Managing a high volume of customer contacts and maintaining productivity
- Working independently in a remote setting and staying motivated
- Adapting to the unique needs and preferences of diverse clients and customers
- Competing with other sales professionals for customer acquisition and retention
ASSUMPTION: The remote work arrangement and high-volume calling requirements may present unique challenges that require strong self-management skills and adaptability.
📈 Similar Roles Comparison
- Compared to other sales roles, this position focuses more on customer acquisition and retention rather than account management or business development.
- In the IT Services and IT Consulting industry, this role is similar to a Sales Development Representative or Business Development Representative, with a focus on customer engagement and sales.
- Career progression may lead to roles such as Senior Sales Representative, Sales Manager, or other leadership positions within the sales department or related areas.
ASSUMPTION: While this role shares similarities with other sales positions, its focus on customer acquisition and retention sets it apart and offers unique opportunities for growth and development.
📝 Sample Projects
- Developing and implementing a customer acquisition strategy for a new product or service
- Managing a high-volume customer contact campaign to promote an existing product or service
- Collaborating with a cross-functional team to improve customer satisfaction and retention rates
ASSUMPTION: The specific projects assigned may vary depending on the client's needs, the company's priorities, and the employee's skills and experience.
❓ Key Questions to Ask During Interview
- What are the most common challenges faced by sales representatives in this role, and how can I best prepare to address them?
- How does the company support the professional development and growth of its sales representatives?
- What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked and reported?
- How does the company foster a collaborative and inclusive work environment, particularly for remote employees?
- What opportunities exist for career progression within the sales department or other areas of the company?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant sales and customer service experience, as well as your problem-solving skills and ability to work independently in a remote setting.
- Prepare for the interview by researching Concentrix's company culture, values, and specialties, as well as the specific needs of the client or project you may be working on.
- Follow up with the hiring manager after the interview to express your appreciation for the opportunity and reiterate your interest in the role.
- If you are selected for the position, complete the background check and onboarding process promptly to ensure a smooth transition into the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
