Specialist Direct Marketing (Outbound)

📌 Core Information

🔹 Job Title: Specialist Direct Marketing (Outbound)

🔹 Company: Hilton Grand Vacations

🔹 Location: Japan

🔹 Job Type: Full-time

🔹 Category: Hospitality & Tourism

🔹 Date Posted: 2025-01-22

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Proactive outbound calling to guests and owners to propose participation in time share sales presentations in Japan and Hawaii
• Managing reservations and processing payments for time share sales
• Responding to customer inquiries and providing excellent service
• Meeting and exceeding performance targets related to sales and customer satisfaction

ASSUMPTION: This role requires strong communication skills, sales experience, and the ability to work in a fast-paced, target-driven environment.

📋 Key Responsibilities

✅ Make outbound calls to guests and owners to propose participation in time share sales presentations in Japan and Hawaii

✅ Manage reservations and process payments for time share sales

✅ Respond to customer inquiries and provide excellent service

✅ Meet and exceed performance targets related to sales and customer satisfaction

✅ Collaborate with the team to achieve overall sales targets

ASSUMPTION: This role may require working evenings and weekends to accommodate guests' schedules.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of experience in outbound sales, customer service, or a related field

Required Skills:

• Excellent communication skills in Japanese
• Proven sales experience and a track record of meeting or exceeding targets
• Strong customer service skills and a customer-focused mindset
• Proficiency in using CRM software and other relevant tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills:

• Experience in the hospitality industry
• Fluency in English
• Experience with time share sales or a similar product

ASSUMPTION: While not explicitly stated, experience in outbound sales and a proven track record of meeting or exceeding targets are crucial for this role.

💰 Compensation & Benefits

Salary Range: Industry standards for entry-level sales positions in Japan range from ¥2,500,000 to ¥3,500,000 per year. This estimate is based on the role's responsibilities and the required experience level.

Benefits:

• Health insurance
• Dental insurance
• Paid time off
• Employee discounts on hotel stays and other perks

Working Hours: Full-time, with a flexible schedule that may include evenings and weekends

ASSUMPTION: The salary range provided is an estimate based on industry standards and the role's requirements. Actual compensation may vary based on individual performance and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality & Tourism

Company Size: 10,001+ employees

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry with a strong global presence and a diverse range of job opportunities.

📊 Role Analysis

Career Level: Entry-level to 2 years of experience

Reporting Structure: This role reports directly to the Sales Manager

Work Arrangement: On-site, with a flexible schedule that may include evenings and weekends

Growth Opportunities:

• Progression to a senior sales role or team leadership position
• Expanding skills and knowledge in the hospitality industry
• Opportunities to work in different locations and properties

ASSUMPTION: This role offers opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US

Geographic Context:

• The role is based in Japan, with a focus on outbound sales to guests and owners in Japan and Hawaii
• The company's headquarters are in Orlando, Florida, USA
• The company has properties and offices in various locations around the world

Work Schedule: Full-time, with a flexible schedule that may include evenings and weekends

ASSUMPTION: The work environment is fast-paced and target-driven, with a focus on sales and customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or video interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Communication skills and sales experience
• Customer service skills and mindset
• Ability to work in a fast-paced, target-driven environment
• Problem-solving skills and adaptability

Application Tips:

• Highlight your sales experience and any relevant achievements or awards
• Tailor your resume and cover letter to emphasize your communication skills and customer service experience
• Prepare examples of how you have handled difficult customers or sales challenges in the past

ATS Keywords: Outbound Sales, Customer Service, Time Share Sales, Reservation Management, Payment Processing, Japanese Language Skills

ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager and the company's current hiring practices.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Microsoft Dynamics 365)
• Telephone and computer with internet access
• Email client (e.g., Microsoft Outlook, Gmail)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's current systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Innovation

Work Style:

• Fast-paced and target-driven
• Customer-focused
• Collaborative and team-oriented
• Adaptable and resilient

Self-Assessment Questions:

• Do I have strong communication skills and a proven track record in sales?
• Am I comfortable working in a fast-paced, target-driven environment?
• Do I have a customer-focused mindset and a passion for providing excellent service?

ASSUMPTION: Hilton Grand Vacations values employees who are customer-focused, collaborative, and adaptable, with a strong work ethic and a commitment to excellence.

⚠️ Potential Challenges

• The role may require working evenings and weekends to accommodate guests' schedules
• The work environment is fast-paced and target-driven, which may be challenging for some individuals
• The role may involve handling difficult customers or sales challenges
• The company's global presence may require working with diverse teams and adapting to different cultures and time zones

ASSUMPTION: These challenges can be overcome with strong communication skills, a customer-focused mindset, and a commitment to excellence.

📈 Similar Roles Comparison

• This role is similar to other outbound sales positions in the hospitality industry, with a focus on customer service and meeting or exceeding sales targets
• However, this role is unique in that it focuses on time share sales and may require working evenings and weekends
• Career progression may involve moving into a senior sales role or team leadership position within the company

ASSUMPTION: This role offers opportunities for career growth and development within the company, with a focus on sales and customer service.

📝 Sample Projects

• Developing and implementing a sales strategy to increase time share sales in Japan
• Creating and delivering customer service training for new hires
• Analyzing sales data to identify trends and opportunities for improvement

ASSUMPTION: These projects are examples of the types of tasks and responsibilities that may be required in this role, but the specific projects may vary depending on the company's current needs and priorities.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does the company support the professional development and growth of its employees?
• What are the most challenging aspects of this role, and how can I prepare for them?
• How does the company measure success in this role, and what are the key performance indicators?
• What are the opportunities for career progression within the company?

ASSUMPTION: These questions are designed to help you better understand the role, the company, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to emphasize your communication skills, sales experience, and customer service background
• Prepare examples of how you have handled difficult customers or sales challenges in the past
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.