Specialist Direct Marketing(Outbound/Korea Line)

📌 Core Information

🔹 Job Title: Specialist Direct Marketing (Outbound/Korea Line)

🔹 Company: Hilton Grand Vacations

🔹 Location: Japan

🔹 Job Type: On-site, Full-time

🔹 Category: Hospitality, Sales & Marketing

🔹 Date Posted: January 22, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Proactively reaching out to guests and owners to propose participation in timeshare sales presentations
• Maximizing customer engagement and introducing new vacation styles
• Handling outbound calls and managing data entry tasks effectively
• Collaborating with the team to achieve monthly, quarterly, and annual performance targets

ASSUMPTION: This role requires strong communication skills, sales aptitude, and the ability to work well under pressure. Previous experience in outbound sales or customer service is preferred but not required.

📋 Key Responsibilities

✅ Reach out to guests and owners via phone to propose participation in timeshare sales presentations (Japanese and Korean languages)

✅ Handle inbound and outbound calls, manage data entry tasks, and process card payments

✅ Achieve monthly, quarterly, and annual sales targets and key performance indicators (KPIs)

✅ Collaborate with the team to ensure high-quality customer service and sales

✅ Maintain accurate records and follow up on customer inquiries

ASSUMPTION: This role involves working in a fast-paced call center environment, handling a high volume of calls, and managing multiple tasks simultaneously.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of relevant experience (sales, customer service, or call center)

Required Skills:

• Fluency in Japanese and Korean languages (both written and spoken)
• Strong communication and interpersonal skills
• Proven sales ability and customer focus
• Excellent telephone manner and active listening skills
• Proficiency in using computers and software applications (Salesforce, Excel, etc.)
• Ability to work well under pressure and manage multiple tasks

Preferred Skills:

• Previous experience in outbound sales or customer service
• Familiarity with the hospitality industry
• Experience working in a call center environment

ASSUMPTION: Candidates with a background in sales, customer service, or call centers are strongly encouraged to apply. Previous experience in the hospitality industry is a plus but not required.

💰 Compensation & Benefits

Salary Range: ¥2,500,000 - ¥3,500,000 per year (based on experience and performance)

Benefits:

• Competitive benefits package, including health insurance and retirement plans
• Generous vacation and time-off policies
• Opportunities for career growth and development within the company
• Employee discounts on hotel stays and vacation packages

Working Hours: Full-time, Monday to Friday, with some flexibility for weekend and evening shifts as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Japan. Actual compensation may vary depending on the candidate's experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare sales

Company Size: 10,001+ employees (global), with a significant presence in Japan

Founded: 1992, with a rich history in the hospitality industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 team members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center Operations
• Corporate Functions (e.g., Human Resources, Finance, IT)

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a dynamic work environment with opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: Entry-level to mid-level sales and marketing professional

Reporting Structure: This role reports directly to the Outbound Sales Manager

Work Arrangement: On-site, full-time position with some flexibility for weekend and evening shifts as needed

Growth Opportunities:

• Progression to senior sales roles or team leadership positions
• Expansion into other areas of the business, such as customer service, resort operations, or corporate functions
• Opportunities to work in different locations or countries within the Hilton Grand Vacations global network

ASSUMPTION: Successful candidates in this role have the opportunity to grow within the company and develop their careers in various directions.

🌍 Location & Work Environment

Office Type: Modern, professional call center environment

Office Location(s): Japan (specific locations may vary)

Geographic Context:

• Japan has a strong economy and a vibrant hospitality industry
• The company's offices are located in major cities with easy access to public transportation
• The work environment is multicultural, with team members from various backgrounds

Work Schedule: Full-time, Monday to Friday, with some flexibility for weekend and evening shifts as needed

ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on teamwork and collaboration to achieve sales targets and provide excellent customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening interview
• In-person or virtual interview with the hiring manager and/or team members
• Background check and reference check (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Language proficiency in Japanese and Korean
• Communication and interpersonal skills
• Sales ability and customer focus
• Problem-solving and time management skills
• Adaptability and resilience in a fast-paced environment

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for language proficiency assessments and sales role-play scenarios during the interview process
• Research the company and the hospitality industry to demonstrate your enthusiasm and understanding of the business

ATS Keywords: Outbound Sales, Customer Service, Salesforce, Excel, Telephone Sales, Timeshare, Vacation Ownership, Hospitality Industry, Japanese Language, Korean Language

ASSUMPTION: The application process may vary depending on the specific location and hiring manager. It is essential to follow the instructions provided in the job posting and communicate openly with the hiring team throughout the process.

🛠️ Tools & Technologies

• Salesforce (CRM)
• Excel (data management)
• Telephone and computer systems (for calls and data entry)
• Email and chat platforms (for customer communication)

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role. Training will be provided as needed.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Innovation

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Focused on achieving sales targets and providing excellent customer service
• Adaptable and resilient in a changing environment

Self-Assessment Questions:

• Do I possess strong communication and interpersonal skills in Japanese and Korean?
• Am I comfortable working in a fast-paced, high-pressure sales environment?
• Do I have a proven track record of success in sales or customer service roles?
• Am I eager to learn and grow within a dynamic hospitality company?

ASSUMPTION: Candidates who align with Hilton Grand Vacations' company values and work style are more likely to succeed and enjoy their time with the company.

⚠️ Potential Challenges

• Handling a high volume of calls and managing multiple tasks simultaneously
• Working in a fast-paced, high-pressure sales environment
• Dealing with customer inquiries and complaints professionally and efficiently
• Adapting to changes in sales strategies, targets, or work schedules
• Meeting monthly, quarterly, and annual sales targets and KPIs

ASSUMPTION: These challenges are inherent to the role and can be overcome with strong communication skills, resilience, and a customer-focused mindset.

📈 Similar Roles Comparison

• This role is similar to other outbound sales or customer service positions in the hospitality industry, with a focus on timeshare or vacation ownership sales
• However, this role is unique in its requirement for fluency in both Japanese and Korean languages
• Career progression in this role may lead to senior sales roles, team leadership positions, or opportunities to work in different locations or countries within the Hilton Grand Vacations global network

ASSUMPTION: While this role shares similarities with other sales and customer service positions, its unique language requirements and global focus set it apart.

📝 Sample Projects

• Developing and implementing a new sales script or strategy to improve customer engagement and conversion rates
• Collaborating with the team to create and deliver a successful customer appreciation event or promotion
• Analyzing sales data and trends to identify opportunities for improvement and make data-driven recommendations

ASSUMPTION: These sample projects demonstrate the dynamic and collaborative nature of the role, as well as the opportunity for candidates to make a meaningful impact on the business.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by employees in this role, and how can they be addressed?
• How does the company support the professional development and growth of its employees?
• What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
• How does the company foster a culture of teamwork and collaboration among its employees?
• What are the opportunities for career progression within the company, and how can employees take advantage of them?

ASSUMPTION: These questions can help candidates better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers portal
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for language proficiency assessments and sales role-play scenarios during the interview process
• Research the company and the hospitality industry to demonstrate your enthusiasm and understanding of the business
• Follow up with the hiring team after your interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.