- Job Title: Specialist - Knowledge Base (Content Specialist - Human Resources)
- Company: Lowe's Companies, Inc.
- Location: Bengaluru, Karnataka, India
- Job Type: Full-Time, On-Site
- Category: Human Resources, Content Management
- Date Posted: July 4, 2025
- Experience Level: Intermediate (2-5 years)
๐ Job Overview
Key aspects of this role include:
- Managing and maintaining the internal knowledge base, focusing on employee policy pages and company documentation.
- Ensuring all internal policies are clearly documented, up-to-date, and easily accessible to employees.
- Collaborating with various teams to create and update content, supporting transparency and compliance across the organization.
- Improving the user experience by reviewing and updating knowledge base articles regularly.
ASSUMPTION: This role requires a balance of strong writing skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast-paced environment. Familiarity with HR policies and compliance standards is also crucial.
๐ Key Responsibilities
- โ Capture, update, format, and upload process documentation, including policies, standard operating procedures, help guides, job aids, and other content documents.
- โ Review and update knowledge base articles based on content direction from respective functional teams.
- โ Ensure the content in the knowledge base provides a consistent, predictable, and easy-to-follow user experience.
- โ Perform regular reviews of the knowledge base to identify areas that need to be updated/expanded.
- โ Liaise with content owners on aged content to update and improve.
- โ Coach and train subject matter experts on knowledge base article standards.
- โ Review knowledge base usage and article ratings/feedback.
- โ Synthesize information assets for associate education, communication, and other training initiatives.
ASSUMPTION: This role involves a high degree of collaboration with various teams, requiring strong interpersonal skills and the ability to work effectively with subject matter experts.
๐ฏ Required Qualifications
- Education: Bachelorโs degree in Communications, Human Resources, Business Administration, or a related field (preferred).
- Experience: Minimum 2 to 4 years of experience in managing internal documentation, knowledge bases, or employee communications.
- Required Skills:
- Familiarity with HR policies and compliance standards.
- Experience with content governance and version control processes.
- Basic understanding of data privacy and information security principles.
- Collaborative mindset with excellent interpersonal skills.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
Preferred Skills:
- Basic Legal or HR Knowledge: Understanding of employment laws, compliance standards, and HR policies.
- Data Analysis: Using feedback and usage metrics to improve content quality and user experience.
- Version Control: Managing document versions and audit trails to track changes over time.
ASSUMPTION: While a degree in a related field is preferred, candidates with relevant experience and strong writing skills may also be considered.
๐ฐ Compensation & Benefits
- Salary Range: INR 6,00,000 - 1,200,000 per annum (Estimated, based on industry standards for similar roles in Bengaluru)
- Benefits: Competitive benefits package, including health insurance, retirement plans, and employee discounts.
- Working Hours: Full-time, 40 hours per week, with flexible work arrangements available.
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Bengaluru. Actual compensation may vary based on experience and qualifications.
๐ Applicant Insights
๐ Company Context
- Industry: Retail (Home Improvement)
- Company Size: 10,001+ employees
- Founded: 1921
- Company Description: Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNEยฎ 50 home improvement company serving approximately 20 million customers a week in the United States. Loweโs and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Loweโs supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
- Company Specialties: Home Improvement, retail, home and garden, and DIY.
๐ Role Analysis
- Career Level: Intermediate
- Reporting Structure: This role reports directly to the Manager, Associate Experience.
- Work Arrangement: On-site, with flexible work arrangements available.
- Growth Opportunities: Potential growth opportunities include advancing to a Senior Content Specialist or Specialty roles within the HR department.
ASSUMPTION: This role offers opportunities for career growth within the HR department or related fields, depending on the candidate's performance and the organization's needs.
๐ Location & Work Environment
- Office Type: On-site, with a collaborative and dynamic work environment.
- Office Location(s): Bengaluru, Karnataka, India
- Geographic Context: Bengaluru is the capital of Karnataka and the third-largest city in India, known for its vibrant tech industry, cultural diversity, and pleasant climate.
- Work Schedule: Full-time, with flexible work arrangements available.
ASSUMPTION: While this role is currently on-site, Lowe's India offers flexible work arrangements, allowing employees to balance their work and personal lives effectively.
๐ผ Interview & Application Insights
- Typical Process: Online application submission โ Phone/Video screen โ Technical assessment โ Final round interview โ Offer extension
- Key Assessment Areas: Writing and editing skills, attention to detail, knowledge of HR policies, and ability to manage multiple tasks.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills.
- Showcase your ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Demonstrate your understanding of HR policies and compliance standards.
๐ ๏ธ Tools & Technologies
- Knowledge management platforms or intranet tools (e.g., SharePoint, Confluence, or similar)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Collaboration tools (e.g., Microsoft Teams, Slack)
๐ Cultural Fit Considerations
- Company Values: Customer Obsessed, Innovative, Trustworthy, Own It, Diverse & Inclusive, and Grow & Win Together.
- Work Style: Collaborative, fast-paced, detail-oriented, and results-driven.
- Self-Assessment Questions:
- How do you ensure the accuracy and clarity of complex information when communicating with a diverse audience?
- Can you provide an example of a time when you successfully managed multiple tasks and deadlines in a fast-paced environment?
- How do you approach continuous learning and improvement in your role?
ASSUMPTION: Lowe's values a diverse and inclusive work environment, and candidates who can demonstrate their ability to work effectively with a diverse team will be well-suited to this role.
โ ๏ธ Potential Challenges
- Managing multiple tasks and deadlines in a fast-paced environment.
- Keeping up with frequent updates and changes in HR policies and compliance standards.
- Ensuring the accuracy and clarity of complex information when communicating with a diverse audience.
ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and learning in this role.
๐ Similar Roles Comparison
- This role is similar to a Content Specialist or Knowledge Management Specialist in other organizations.
- However, this role focuses specifically on HR policies and compliance standards, making it unique within Lowe's India.
- Career paths may include advancing to a Senior Content Specialist or Specialty roles within the HR department.
๐ Sample Projects
- Updating the employee handbook to reflect changes in HR policies and compliance standards.
- Creating a user-friendly guide to help employees navigate the knowledge base and access relevant information.
- Collaborating with the IT department to improve the functionality and user experience of the knowledge base platform.
ASSUMPTION: These sample projects are intended to provide insight into the types of tasks and responsibilities associated with this role. Actual projects may vary based on the organization's needs and priorities.
โ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- How does the company support the professional development and growth of its employees?
- Can you provide an example of a time when the company demonstrated its commitment to diversity and inclusion?
- What are the key priorities for this role in the first 90 days?
- How does the company approach work-life balance for its employees?
ASSUMPTION: These questions are intended to help candidates better understand the role, the team, and the company culture. Candidates are encouraged to ask additional questions based on their specific interests and concerns.
๐ Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://lowes.wd5.myworkdayjobs.com/LWS_External_CS/job/Bengaluru/Specialist-Knowledge-Base--Content-Specialist---Human-resources-_JR-02194323).
- Tailor your resume and cover letter to highlight your relevant experience and skills.
- Prepare for the interview by reviewing HR policies and compliance standards, and practicing your communication and problem-solving skills.
- Follow up with the hiring manager within one week of the interview to express your interest in the role.
โ ๏ธ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
