📌 Core Information
🔹 Job Title: Specialist, Marketing (CHN)
🔹 Company: Travel + Leisure Co.
🔹 Location: Shanghai, China
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Entry to Mid-Level
🔹 Remote Status: On-Site
🚀 Job Overview
Key aspects of this role include:
- Handling guest booking inquiries and assisting partners in completing hotel reservations
- Maintaining high service quality and ensuring adherence to booking processes
- Collaborating with the team to achieve departmental goals
- Working in a dynamic and growing vacation ownership and travel membership company
ASSUMPTION: This role involves a high level of customer interaction, requiring strong communication skills and patience. It also demands a strong sense of responsibility and teamwork.
📋 Key Responsibilities
✅ Handle guest booking inquiries and assist partners in completing hotel reservations
✅ Ensure adherence to booking processes and maintain service quality
✅ Collaborate with the team to achieve departmental goals
✅ Maintain a professional and responsible attitude, adhering to company policies and procedures
✅ Foster internal and external cooperation and communication
✅ Complete other tasks assigned by the direct manager
ASSUMPTION: The role may involve working with various teams and departments, requiring adaptability and strong interpersonal skills.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Customer service experience is preferred
Required Skills:
- Excellent communication skills in Mandarin and basic English writing skills
- Strong sense of responsibility and patience in addressing customer inquiries
- Friendly voice and teamwork skills
- Ability to work in a fast-paced environment and handle multiple tasks
Preferred Skills:
- Previous experience in a customer service role
- Fluency in additional languages
ASSUMPTION: While a high school diploma is the minimum requirement, candidates with relevant education or certifications in hospitality or tourism may be given preference.
💰 Compensation & Benefits
Salary Range: The salary range for this position is estimated to be between ¥25,000 - ¥35,000 per month, based on industry standards for entry to mid-level marketing specialists in Shanghai. This estimate is subject to change based on the candidate's experience and qualifications.
Benefits:
- Health insurance and retirement plans
- Employee discounts on travel and accommodations
- Opportunities for career growth and development
Working Hours: Full-time position with standard office hours, Monday to Friday. Overtime may be required during peak seasons.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience and performance during the interview process.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality and Travel
Company Size: 10,001+ employees
Founded: 1972 (as Wyndham Worldwide, the current Travel + Leisure Co. was formed in 2021)
Company Description:
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company
- Offers a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands
- Employs over 19,000 dedicated associates worldwide
Company Specialties:
- Vacation ownership and membership travel
- Hospitality and responsible tourism
- Global travel and accommodations
Company Website: www.travelandleisureco.com
ASSUMPTION: Travel + Leisure Co. is a global leader in the vacation ownership and travel membership industry, offering extensive opportunities for growth and development.
📊 Role Analysis
Career Level: Entry to Mid-Level
Reporting Structure: This role reports directly to the Marketing Manager
Work Arrangement: On-site, full-time position with standard office hours
Growth Opportunities:
- Progression to senior marketing roles within the company
- Expansion into other departments or brands within the Travel + Leisure Co. portfolio
- Development of skills and expertise through on-the-job training and company-provided resources
ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to work in a dynamic and global industry.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): Shanghai, China
Geographic Context:
- Shanghai is a major commercial and financial hub in China
- The office is located in the Pudong New Area, a modern and bustling district
- The area offers easy access to public transportation, shopping, and dining options
Work Schedule: Standard office hours, Monday to Friday, with the possibility of overtime during peak seasons
ASSUMPTION: The work environment is fast-paced and dynamic, with a strong focus on customer service and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference check
- Job offer
Key Assessment Areas:
- Communication skills and customer service experience
- Problem-solving abilities and adaptability
- Teamwork and collaboration skills
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant customer service experience and transferable skills
- Tailor your resume and cover letter to emphasize your fit for the role and company
- Prepare examples of your problem-solving skills and customer service experiences
- Research the company and industry to demonstrate your knowledge and enthusiasm
ATS Keywords: Customer Service, Marketing, Mandarin, English, Teamwork, Problem Solving, Responsibility, Patience, Hospitality, Travel
ASSUMPTION: The application process may vary depending on the hiring manager and the current needs of the company.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Booking and reservation systems
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: The specific tools and technologies used may vary depending on the department and the candidate's role within the company.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Delivering excellence
- Celebrating together
- Supporting one another
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Customer-focused
Self-Assessment Questions:
- Do you have a strong sense of responsibility and patience in addressing customer inquiries?
- Are you able to work effectively in a team and collaborate with others to achieve common goals?
- Do you possess excellent communication skills in Mandarin and basic English writing skills?
ASSUMPTION: Cultural fit is essential for success in this role, as it involves a high level of customer interaction and teamwork.
⚠️ Potential Challenges
- Handling high volumes of customer inquiries during peak seasons
- Adapting to a fast-paced and dynamic work environment
- Working with diverse teams and stakeholders
- Meeting and exceeding customer expectations consistently
ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a commitment to customer service excellence.
📈 Similar Roles Comparison
- This role is similar to a Customer Service Representative or a Reservation Agent, but with a focus on marketing and assisting partners in completing hotel reservations
- It offers the opportunity to work in a global hospitality and travel company, with a wide range of career growth and development opportunities
- Compared to other marketing roles, this position has a stronger focus on customer service and reservations
ASSUMPTION: This role offers a unique blend of marketing and customer service responsibilities, providing a strong foundation for a career in hospitality and travel.
📝 Sample Projects
- Assisting in the planning and execution of marketing campaigns to promote hotel reservations
- Collaborating with partners to ensure accurate and up-to-date information on hotel availability and pricing
- Developing and implementing strategies to improve customer satisfaction and loyalty
ASSUMPTION: These projects may vary depending on the specific needs of the department and the company's marketing goals.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role fit into the overall marketing strategy for the company?
- What opportunities are there for growth and development within the department and the company as a whole?
- How does the company support work-life balance for its employees?
- What are the most important qualities and skills for success in this role, according to the hiring manager?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the job posting link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your problem-solving skills and customer service experiences to discuss during the interview
- Research the company and industry to demonstrate your knowledge and enthusiasm
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
