📌 Core Information
🔹 Job Title: Specialist, Strategic Account Management
🔹 Company: Delivery Hero
🔹 Location: Dhaka, Bangladesh
🔹 Job Type: Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: April 20, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the primary point of contact for vendors, building and maintaining strong relationships
- Overseeing account management, negotiating contracts, and tracking performance metrics to drive revenue growth
- Developing and implementing strategies for vendors' growth and retention
- Working in a fast-paced, vibrant environment with strong interpersonal and communication skills
ASSUMPTION: This role is heavily focused on relationship management and account growth, requiring a balance of strong communication skills and strategic thinking.
📋 Key Responsibilities
✅ Operating as the point of contact for vendors, building and maintaining strong, long-lasting relationships
✅ Developing and implementing strategies for vendors' growth and retention
✅ Overseeing customer account management, including negotiating contracts and identifying opportunities to maximize revenue
✅ Tracking key performance indicators (KPIs) and analyzing data to assess account performance, identifying areas for improvement, and implementing strategies to drive revenue growth and operational efficiency
✅ Expanding relationships with existing customers by continuously proposing solutions that meet their objectives
ASSUMPTION: The role requires a high level of autonomy and proactivity in managing vendor relationships and driving account growth.
🎯 Required Qualifications
Education: Not specified
Experience: 3 to 4 years in relevant fields such as Key Account, Relationship Management, Corporate Sales, Marketing, or Telemarketing
Required Skills:
- Creative problem-solving
- Effective communication
- Strong interpersonal skills
- Ability to work in a fast-paced environment
- Ability to commence work immediately or within short notice
- Ability to communicate and manage at all levels
Preferred Skills: Not specified
ASSUMPTION: While not explicitly stated, a bachelor's degree in a relevant field or equivalent experience is likely expected.
💰 Compensation & Benefits
Salary Range: BDT 50,000 - 70,000 per month (Estimated based on industry standards for similar roles in Dhaka)
Benefits:
- Not specified; however, working for a large, international company like Delivery Hero likely includes standard benefits such as health insurance, retirement plans, and performance-based bonuses
Working Hours: Full-time, standard office hours (likely 9:00 AM - 6:00 PM, Monday - Friday)
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Dhaka. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Delivery Hero operates in the technology and internet industry, focusing on online food ordering and delivery
Company Size: Delivery Hero is a large company with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects
Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries
Company Description:
- Delivery Hero is the world's leading local delivery platform, with a mission to deliver an amazing experience, fast, easy, and to your door
- The company operates in over 70 countries worldwide, powered by tech but driven by people
- Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem
Company Specialties:
- Online food ordering
- eCommerce
- Technology
- Online food delivery
- Marketing
- Apps
- Food tech
- Machine Learning
- Delivery and logistics
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and international exposure.
📊 Role Analysis
Career Level: This role is at the specialist level, requiring a balance of strategic thinking and operational execution
Reporting Structure: The specialist will report directly to the Strategic Account Management team and work closely with cross-functional teams, including sales, marketing, and operations
Work Arrangement: This is an on-site role, with the expectation of working from the company's office in Dhaka
Growth Opportunities:
- Potential career progression into senior account management or leadership roles within the Strategic Account Management team
- Opportunities to work on international projects and gain exposure to global markets
- Possibility to transition into other areas of the business, such as sales, marketing, or operations, based on performance and interest
ASSUMPTION: Delivery Hero's large size and global presence offer numerous growth opportunities for high-performing individuals.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): Dhaka, Bangladesh
Geographic Context:
- Dhaka is the capital and largest city of Bangladesh, with a population of over 20 million
- The city is known for its vibrant food scene, with a wide range of international and local cuisines available
- Dhaka offers a mix of modern and traditional infrastructure, with numerous historical and cultural attractions
Work Schedule: Standard office hours, Monday - Friday, with the possibility of occasional weekend work or on-call duties
ASSUMPTION: The work environment at Delivery Hero's Dhaka office is likely dynamic and fast-paced, reflecting the company's global presence and growth trajectory.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and/or team members
- Final decision and offer
Key Assessment Areas:
- Communication and interpersonal skills
- Problem-solving and strategic thinking
- Understanding of the online food delivery industry and market trends
- Cultural fit and alignment with Delivery Hero's values
Application Tips:
- Highlight relevant experience in account management, relationship building, and strategic planning
- Tailor your resume and cover letter to emphasize skills and experiences that match the job description
- Prepare examples of successful account management strategies and their outcomes
ATS Keywords: Vendor management, account growth, relationship building, strategic planning, contract negotiation, performance tracking, data analysis, problem-solving, communication, interpersonal skills
ASSUMPTION: Delivery Hero's application process is likely competitive, with a focus on finding candidates who can drive results and contribute to the company's growth.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
- Data analysis tools (e.g., Excel, Google Analytics, or Tableau)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams, or Google Workspace)
- Project management tools (e.g., Asana, Trello, or Jira)
ASSUMPTION: The tools and technologies required for this role are standard for account management and business operations positions.
👔 Cultural Fit Considerations
Company Values:
- We build
- We deliver
- We lead
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Data-driven and results-focused
Self-Assessment Questions:
- Do you thrive in fast-paced, collaborative environments?
- Are you comfortable working with data and using it to drive decision-making?
- Do you align with Delivery Hero's company values?
ASSUMPTION: Delivery Hero's company culture is likely fast-paced, collaborative, and data-driven, with a strong focus on results and growth.
⚠️ Potential Challenges
- Managing a large portfolio of vendors with varying needs and expectations
- Balancing strategic planning with day-to-day account management tasks
- Working in a fast-paced, dynamic environment that may require occasional weekend or on-call duties
- Adapting to the unique cultural and business landscape of Bangladesh
ASSUMPTION: The role may present challenges related to vendor management, time management, and cultural adaptation, but these can be overcome with strong organizational skills and a proactive approach.
📈 Similar Roles Comparison
- This role is similar to an Account Manager position, but with a stronger focus on strategic planning and vendor growth
- Compared to other account management roles in the online food delivery industry, this position may have a broader scope and require more strategic thinking
- Career progression in this role could lead to senior account management or leadership positions within the Strategic Account Management team
ASSUMPTION: While this role shares similarities with other account management positions, its focus on strategic planning and vendor growth sets it apart.
📝 Sample Projects
- Developing and implementing a vendor retention strategy that increases customer lifetime value by 20%
- Negotiating contracts with key vendors to optimize revenue and improve operational efficiency
- Analyzing account performance data to identify trends and opportunities for growth, and presenting findings to the Strategic Account Management team
ASSUMPTION: These sample projects reflect the strategic and operational aspects of the role, requiring a balance of analytical thinking and communication skills.
❓ Key Questions to Ask During Interview
- How does this role contribute to Delivery Hero's overall growth strategy in Bangladesh?
- What are the key priorities for this role in the first 90 days?
- How does the Strategic Account Management team collaborate with other departments, such as sales and marketing?
- What opportunities are there for professional development and growth within this role?
- How does Delivery Hero support its employees in adapting to the unique cultural and business landscape of Bangladesh?
ASSUMPTION: These interview questions are designed to gain insights into the role's strategic importance, day-to-day responsibilities, and growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in account management, relationship building, and strategic planning
- Prepare examples of successful account management strategies and their outcomes
- Follow up with the hiring manager or HR representative two weeks after submission to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
