Specialist, Strategic Account Management

📌 Core Information

🔹 Job Title: Specialist, Strategic Account Management

🔹 Company: Delivery Hero

🔹 Location: Dhaka, Bangladesh

🔹 Job Type: Full-time

🔹 Category: Strategic Account Management

🔹 Date Posted: April 6, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the primary point of contact for vendors, building and maintaining strong, long-lasting relationships.
• Developing and implementing strategies for vendors' growth and retention.
• Overseeing customer account management, including negotiating contracts and identifying opportunities to maximize revenue.
• Tracking key performance indicators (KPIs) and analyzing data to assess account performance and drive revenue growth.
• Expanding relationships with existing customers by continuously proposing solutions that meet their objectives.

ASSUMPTION: This role requires a high level of communication, interpersonal, and problem-solving skills, as well as the ability to work in a fast-paced environment. The ideal candidate will have experience in key account management, relationship management, corporate sales, marketing, or telemarketing.

📋 Key Responsibilities

✅ Operating as the point of contact for any and all matters specific to vendors (i.e., restaurants).

✅ Building and maintaining strong, long-lasting relationships with vendors, acting as the primary point of contact for all business metrics.

✅ Developing and implementing strategies for vendors' growth and retention.

✅ Overseeing customer account management, including negotiating contracts and identifying opportunities to maximize revenue.

✅ Tracking key performance indicators (KPIs) and analyzing data to assess account performance, identifying areas for improvement, and implementing strategies to drive revenue growth and operational efficiency.

✅ Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

ASSUMPTION: The responsibilities listed above are essential for the success of this role. However, the specific tasks and priorities may vary depending on the needs of the business and the performance of the vendor accounts.

🎯 Required Qualifications

Education: A bachelor's degree in Business, Marketing, or a related field is preferred but not required.

Experience: Candidates should have 3 to 4 years of experience in relevant fields, such as key account management, relationship management, corporate sales, marketing, or telemarketing.

Required Skills:

• Creative problem-solving
• Effective communication and strong interpersonal skills
• Ability to work in a vibrant and fast-paced environment
• Able to commence work immediately or within short notice
• Ability to communicate and manage at all levels

Preferred Skills:

• Experience in the food delivery industry
• Fluency in Bengali and English

ASSUMPTION: While the required skills are essential for success in this role, the preferred skills would be a significant advantage for candidates applying for this position.

💰 Compensation & Benefits

Salary Range: The salary range for this position is BDT 50,000 - 70,000 per month, depending on experience and qualifications. This estimate is based on industry standards for strategic account management roles in Dhaka, Bangladesh.

Benefits:

• Health insurance
• Performance-based bonuses
• Opportunities for career growth and development
• Dynamic and international work environment

Working Hours: The standard workweek is 40 hours, Monday to Friday, with some flexibility for overtime as needed.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience. Benefits may also vary depending on the company's policies and the candidate's employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, specifically focusing on online food ordering and delivery.

Company Size: Delivery Hero is a large company with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.

Company Description:

• Delivery Hero is a global leader in the food delivery sector, operating multiple brands across various countries.
• The company focuses on providing a seamless and convenient food delivery experience for customers while supporting local restaurants and vendors.
• Delivery Hero is committed to innovation, sustainability, and responsible business practices.

Company Specialties:

• Online food ordering and delivery
• eCommerce and technology
• Marketing and branding
• Logistics and operations

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer numerous opportunities for career growth and development. The company's focus on innovation and sustainability also makes it an attractive employer for candidates interested in these areas.

📊 Role Analysis

Career Level: This role is at the specialist level, requiring a balance of technical skills and industry knowledge to succeed.

Reporting Structure: The Specialist, Strategic Account Management, will report directly to the Manager, Strategic Account Management.

Work Arrangement: This is an on-site position, with the primary work location being the Delivery Hero office in Dhaka, Bangladesh.

Growth Opportunities:

• Progression to a Senior Specialist or Manager role within the Strategic Account Management team.
• Expansion into other areas of the business, such as marketing, operations, or business development.
• Opportunities to work on international projects and gain exposure to global teams.

ASSUMPTION: The growth opportunities listed above are based on typical career paths within Delivery Hero and the broader industry. However, actual opportunities may vary depending on the candidate's performance and the company's needs.

🌍 Location & Work Environment

Office Type: Delivery Hero's office in Dhaka is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): The primary office location is in Dhaka, Bangladesh, with additional offices worldwide.

Geographic Context:

• Dhaka is the capital and largest city of Bangladesh, with a population of over 21 million people.
• The city is known for its vibrant food scene, with a wide range of local and international cuisines available.
• Dhaka offers numerous cultural attractions, including historical sites, museums, and festivals.

Work Schedule: The standard workweek is 40 hours, Monday to Friday, with some flexibility for overtime as needed. The work environment is fast-paced and dynamic, with a strong focus on collaboration and teamwork.

ASSUMPTION: The work environment at Delivery Hero is designed to be inclusive and supportive, with a focus on employee growth and development. However, the fast-paced nature of the business may require candidates to be adaptable and resilient.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Final round interview with senior leadership
• Job offer and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and analytical skills
• Industry knowledge and understanding of the role
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and interpersonal skills.
• Research Delivery Hero's company culture and values to ensure a strong fit and demonstrate your enthusiasm for the role during the interview.

ATS Keywords: Key Account, Relationship Management, Corporate Sales, Marketing, Telemarketing, Creative Problem-Solving, Effective Communication, Interpersonal Skills

ASSUMPTION: The interview process and assessment areas listed above are based on typical hiring practices for strategic account management roles within the industry. However, the specific details may vary depending on the company's needs and the candidate's qualifications.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Data analysis and visualization tools (e.g., Excel, Power BI)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: The tools and technologies listed above are commonly used in strategic account management roles within the industry. However, the specific tools used may vary depending on the company's preferences and the candidate's experience.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity and transparency
• Innovation and continuous improvement
• Collaboration and teamwork
• Responsibility and sustainability

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and resilient

Self-Assessment Questions:

• Do you have strong communication and interpersonal skills, with the ability to build and maintain relationships with vendors?
• Are you comfortable working in a fast-paced, dynamic environment, with a focus on data-driven decision-making?
• Do you align with Delivery Hero's company values, particularly in terms of customer-centricity, innovation, and collaboration?

ASSUMPTION: The cultural fit considerations listed above are based on Delivery Hero's publicly stated company values and work environment. However, the specific aspects of cultural fit may vary depending on the candidate's personal preferences and the team's dynamics.

⚠️ Potential Challenges

• The fast-paced nature of the business may require candidates to be adaptable and resilient, with the ability to manage multiple priorities and tight deadlines.
• The role involves working with a diverse range of vendors, each with their unique needs and expectations. Candidates must be able to navigate these differences and build effective relationships with each vendor.
• The strategic account management role requires a strong understanding of the business and the ability to develop and implement effective strategies for vendor growth and retention. Candidates must be willing to learn and adapt as the business evolves.
• The role may require occasional travel to meet with vendors and attend industry events.

ASSUMPTION: The potential challenges listed above are based on typical experiences in strategic account management roles within the industry. However, the specific challenges may vary depending on the company's needs and the candidate's qualifications.

📈 Similar Roles Comparison

• Compared to other strategic account management roles, this position places a strong emphasis on relationship-building and vendor retention, with a focus on driving revenue growth through data-driven decision-making.
• Within the food delivery industry, this role is unique in its focus on strategic account management, as opposed to more operational or customer-facing roles.
• Career paths for this role may include progression to a Senior Specialist or Manager position within the Strategic Account Management team, or expansion into other areas of the business, such as marketing, operations, or business development.

ASSUMPTION: The role comparisons listed above are based on typical career paths and industry trends within strategic account management. However, the specific comparisons may vary depending on the company's needs and the candidate's qualifications.

📝 Sample Projects

• Developing and implementing a vendor retention strategy that improves customer satisfaction and reduces churn.
• Analyzing vendor performance data to identify trends and opportunities for growth, and developing targeted strategies to capitalize on these opportunities.
• Negotiating contracts with vendors to maximize revenue and ensure long-term success for both parties.

ASSUMPTION: The sample projects listed above are based on typical responsibilities for strategic account management roles within the industry. However, the specific projects may vary depending on the company's needs and the candidate's qualifications.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does the Strategic Account Management team collaborate with other departments, such as marketing and operations?
• What opportunities are there for professional development and growth within the Strategic Account Management team and the broader organization?
• How does Delivery Hero support its vendors in achieving their business objectives?
• What is the company's approach to data-driven decision-making, and how does this apply to the strategic account management role?

ASSUMPTION: The key questions listed above are designed to provide insight into the role's priorities, team dynamics, and career growth opportunities. However, candidates should also consider asking questions specific to their own needs and preferences.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and interpersonal skills.
• Research Delivery Hero's company culture and values to ensure a strong fit and demonstrate your enthusiasm for the role during the interview.
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.