📌 Core Information
🔹 Job Title: Sr. Account Specialist
🔹 Company: Vantiva
🔹 Location: Memphis, Tennessee, United States
🔹 Job Type: Full-time
🔹 Category: Telecommunications
🔹 Date Posted: April 15, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing customer accounts and building strong client relationships
- Developing and maintaining project plans and associated communications
- Interpreting and enforcing customer contracts and SLAs
- Coordinating quotations and pursuing new business opportunities
- Managing capacities, inventory, and production to meet customer needs
ASSUMPTION: This role requires a balance of strong communication skills, attention to detail, and the ability to manage multiple projects and deadlines.
📋 Key Responsibilities
✅ Manage customer accounts, including commercial and operational aspects
✅ Develop and maintain project plans and associated communications
✅ Interpret, enforce, and maintain customer contracts, rate cards, and SLAs
✅ Coordinate quotations and pursue new business opportunities with existing customers
✅ Manage capacities, inventory, and production to meet customer needs and requested due dates
✅ Monitor BOMs, orders, customer assets, invoices, and other customer requirements
✅ Print procurement and inventory management, including obsolescence reviews
✅ Produce various reports for customers as requested
✅ Facilitate corrective actions and root cause resolution for customer complaints
✅ Suggest areas for improvement in internal and external processes
✅ Cross-train to support other accounts as needed
ASSUMPTION: This role involves a high volume of work and requires strong organizational skills and the ability to prioritize tasks effectively.
🎯 Required Qualifications
Education: Bachelor's degree in business management, marketing, or related field preferred or equivalent combination of education and experience
Experience: At least 4 years of customer service or account management experience is required
Required Skills:
- Strong PC, database, and operating system experience
- Proficient in Microsoft Office
- Solid working knowledge of current Internet technologies
- Excellent professional-level written and verbal communication skills
- Ability to interface and communicate effectively with multiple functional groups
- Excellent judgment and capacity to deal with problems involving multiple variables and pressures
- Dependable, able to work both independently and in a collaborative team atmosphere
Preferred Skills:
- Experience in contract administration
- Knowledge of inventory management
- Familiarity with project management software
ASSUMPTION: While not explicitly stated, experience in the telecommunications industry or a related field would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (Based on industry standards for this role and experience level)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, typically Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility for project needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. Actual compensation may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Vantiva operates in the telecommunications industry, focusing on connectivity technologies, broadband, video, and IoT-driven smart systems.
Company Size: Vantiva has 1,001-5,000 employees globally, providing a medium to large-sized work environment with opportunities for growth and collaboration.
Founded: Vantiva was founded in 1890 and has since grown into a global technology leader in connectivity technologies.
Company Description:
- Vantiva delivers solutions that connect what matters most, serving leading network service providers, enterprise customers, and consumers worldwide.
- The company combines a customer-focused approach with decades of software development, electronics hardware design, and supply chain expertise.
- Vantiva is committed to sustainability and responsible business practices, earning multiple Gold and Platinum Medals from EcoVadis for environmental and social performance.
Company Specialties:
- Broadband
- Video
- IoT-driven smart systems
- Connectivity technologies
- Supply chain management
Company Website: http://www.vantiva.com
ASSUMPTION: Vantiva's focus on sustainability and responsible business practices may indicate a strong company culture that values employee well-being and work-life balance.
📊 Role Analysis
Career Level: This role is at the intermediate level, requiring 2-5 years of experience in customer service or account management.
Reporting Structure: The Sr. Account Specialist will report directly to the Account Management team or a similar leadership structure within Vantiva.
Work Arrangement: This is an on-site position, with minimal local travel required. The role may require occasional flexibility to meet project deadlines.
Growth Opportunities:
- Progression to a Senior Account Manager or similar role within the Account Management team
- Expansion into other areas of the business, such as project management, sales, or operations
- Potential international assignments, as Vantiva has a global presence
ASSUMPTION: Growth opportunities within Vantiva may be influenced by the company's ongoing expansion and diversification strategies.
🌍 Location & Work Environment
Office Type: Vantiva's office in Memphis, Tennessee, is a professional office environment.
Office Location(s): 5140 Memphis Oaks Dr, Memphis, TN 38118, USA
Geographic Context:
- Memphis is the largest city in Tennessee and is known for its rich musical history and cultural attractions, such as Graceland and the Memphis Rock 'n' Soul Museum.
- The city offers a relatively low cost of living compared to other major metropolitan areas in the United States.
- Memphis has a humid subtropical climate, with mild winters and hot, humid summers.
Work Schedule: The work schedule for this role is typically Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility for project needs.
ASSUMPTION: The work environment at Vantiva's Memphis office may be influenced by the company's commitment to diversity, equity, and inclusion, as well as its strong focus on sustainability and responsible business practices.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the team or additional stakeholders
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to build client relationships
- Problem-solving skills and attention to detail
- Project management skills and ability to multitask
- Industry knowledge and familiarity with relevant technologies
Application Tips:
- Highlight relevant experience and achievements in customer service, account management, or a related field
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare examples of your ability to manage multiple projects, meet deadlines, and resolve customer issues
ATS Keywords: Customer Service, Account Management, Project Management, Contract Administration, Inventory Management, Microsoft Office, Telecommunications, Client Relationships, Problem Solving
ASSUMPTION: The application process for this role may be subject to change based on Vantiva's hiring practices and the specific needs of the hiring team.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Project management software (e.g., Asana, Trello, Microsoft Project)
- Inventory management software (e.g., SAP, Oracle, NetSuite)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and clients the Sr. Account Specialist is assigned to manage.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Sustainability
Work Style:
- Fast-paced and dynamic
- Results-driven and focused on delivering high-quality solutions
- Strong emphasis on teamwork and collaboration
- Adaptable and able to thrive in a changing environment
Self-Assessment Questions:
- How do you build and maintain strong client relationships in a dynamic and fast-paced environment?
- Can you provide an example of a time when you had to manage multiple projects and meet tight deadlines?
- How do you approach resolving customer complaints or issues, and what steps do you take to ensure customer satisfaction?
ASSUMPTION: Vantiva's commitment to diversity, equity, and inclusion may indicate a strong focus on fostering a work environment where employees feel valued and respected for their unique perspectives and experiences.
⚠️ Potential Challenges
- Managing a high volume of work and multiple projects simultaneously
- Dealing with difficult or emotional customer situations and responding promptly to customer needs
- Adapting to shifting priorities, demands, and timelines in a high-pressure environment
- Navigating a large and dynamic organization with a global presence
ASSUMPTION: The potential challenges associated with this role may be mitigated by strong organizational skills, effective time management, and the ability to prioritize tasks effectively.
📈 Similar Roles Comparison
- Compared to other account management roles, this position may have a stronger focus on project management and inventory management
- In the telecommunications industry, this role may require a deeper understanding of relevant technologies and industry-specific processes
- Career progression in this role may involve expanding into other areas of the business, such as sales, operations, or project management
ASSUMPTION: The specific responsibilities and requirements of this role may vary depending on the industry and company size, as well as the specific needs of the clients and projects the Sr. Account Specialist is assigned to manage.
📝 Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role fit into the overall structure of the Account Management team, and what opportunities are there for growth and development?
- What are the most important qualities and skills you're looking for in a candidate for this position?
- How does Vantiva support the professional development and growth of its employees?
- What is the company's approach to work-life balance, and how does that manifest in this role?
ASSUMPTION: Asking thoughtful and well-researched questions during the interview process can help demonstrate your interest in the role and provide valuable insights into the company culture and work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your ability to manage multiple projects, meet deadlines, and resolve customer issues
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
