📌 Core Information
🔹 Job Title: Sr. Account Specialist
🔹 Company: Vantiva
🔹 Location: Memphis, Tennessee, United States
🔹 Job Type: Full-time
🔹 Category: Telecommunications
🔹 Date Posted: April 15, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing customer accounts and building strong relationships
- Developing and implementing project plans and communications
- Interpreting and enforcing customer contracts and SLAs
- Coordinating quotations and pursuing new business opportunities
ASSUMPTION: This role requires a balance of strong communication, organizational, and problem-solving skills to manage customer accounts effectively.
📋 Key Responsibilities
✅ Manage customer accounts, including commercial and operational aspects
✅ Develop and maintain project plans and associated communications
✅ Interpret, enforce, and maintain customer contracts, rate cards, and SLAs
✅ Coordinate quotations with support from relevant departments
✅ Pursue new business opportunities with existing customers
✅ Provide and maintain customer forecast information
✅ Set and manage client or vendor expectations
✅ Liaise with Finance and customers to resolve invoice discrepancies
✅ Manage capacities at multiple manufacturing and distribution sites
✅ Manage inventory/production and provide feedback to customers
✅ Process order data into the system as appropriate
✅ Produce various reports for customers as requested
✅ Facilitate corrective actions and root cause resolution for customer complaints
✅ Suggest areas for improvement in internal and external processes
✅ Cross-train to support other accounts as needed
ASSUMPTION: This role involves a high level of multitasking and requires strong organizational skills to manage multiple customer accounts and projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in business management, marketing, or a related field preferred or equivalent combination of education and experience
Experience: At least 4 years of customer service or account management experience is required
Required Skills:
- Strong PC, database, and operating system experience
- Proficient in Microsoft Office
- Solid working knowledge of current Internet technologies
Preferred Skills:
- Experience in contract administration and interpretation
- Knowledge of inventory management
- Familiarity with project management tools
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the nature of the responsibilities and the company's global presence.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (based on industry standards for this role, experience level, and location)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, typically Monday through Friday, 9:00 AM to 5:00 PM, with some flexibility for meetings and project deadlines
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Memphis, TN area. Actual compensation may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Vantiva operates in the telecommunications industry, focusing on connectivity technologies, broadband, video, and IoT-driven smart systems. The company serves a diverse global customer base, including network service providers, enterprise customers, and consumers.
Company Size: Vantiva has 1,001-5,000 employees, making it a mid-sized company with a significant global presence. This size allows for opportunities to work on large-scale projects and collaborate with diverse teams while still offering a supportive and inclusive work environment.
Founded: Vantiva was founded in 1891 and has since grown into a global technology leader in connectivity technologies. The company has a rich history of innovation and a strong commitment to sustainability and responsible business practices.
Company Description:
- Vantiva delivers solutions that connect what matters most, with a focus on industry-leading broadband, video, and IoT-driven smart systems
- The company combines a customer-focused approach with decades of software development, electronics hardware design, and supply chain expertise to deliver high-quality solutions at scale
- Vantiva is committed to sustainability and responsible business practices, earning multiple Gold and Platinum Medals from EcoVadis for environmental and social performance
Company Specialties:
- Broadband and video solutions
- IoT-driven smart systems
- Connectivity technologies
- Global customer support and account management
Company Website: http://www.vantiva.com
ASSUMPTION: Vantiva's global presence and diverse customer base offer opportunities for candidates to work on international projects and collaborate with cross-functional teams.
📊 Role Analysis
Career Level: This role is at the intermediate level, requiring 2-5 years of experience in customer service or account management. The position offers opportunities for growth and development within the company.
Reporting Structure: The Sr. Account Specialist will report directly to the Account Management team and may have supervisory responsibilities for junior account management staff or cross-functional teams.
Work Arrangement: This role is on-site, with minimal local travel required. The position may require occasional flexibility to accommodate meetings or project deadlines.
Growth Opportunities:
- Advancement to a senior or management role within the account management team
- Expansion into other areas of the business, such as project management, sales, or business development
- Opportunities to work on high-profile projects and collaborate with cross-functional teams
ASSUMPTION: Vantiva's commitment to employee development and growth opportunities makes it an attractive choice for candidates seeking to advance their careers in the telecommunications industry.
🌍 Location & Work Environment
Office Type: Vantiva's office in Memphis, TN is a professional environment, with a focus on collaboration and innovation.
Office Location(s): 5140 Memphis Oaks Dr, Memphis, TN 38118, USA
Geographic Context:
- Memphis is the largest city in Tennessee and the second-largest city in the Southeastern United States
- The city is known for its rich musical heritage, with notable contributions to blues, soul, and rock 'n' roll
- Memphis offers a diverse range of cultural attractions, including museums, historic sites, and festivals
Work Schedule: The work schedule for this role is typically Monday through Friday, 9:00 AM to 5:00 PM, with some flexibility for meetings and project deadlines.
ASSUMPTION: Vantiva's office environment is designed to foster collaboration and innovation, with a focus on supporting the needs of its employees and customers.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR department
- On-site or virtual interview with the hiring manager and/or team members
- Background check and reference checks
- Job offer and onboarding
Key Assessment Areas:
- Customer service and account management skills
- Communication and interpersonal skills
- Problem-solving and analytical skills
- Knowledge of contract administration and interpretation
- Familiarity with project management tools
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Be prepared to discuss specific examples of your customer service and account management experience
- Demonstrate your understanding of the telecommunications industry and Vantiva's business
- Show enthusiasm for the role and Vantiva's mission and values
ATS Keywords: Customer Service, Account Management, Project Management, Contract Administration, Inventory Management, Data Analysis, Relationship Building, Attention to Detail, Conflict Resolution, Research, Microsoft Office, Self-Starter, Team Collaboration, Judgment
ASSUMPTION: Vantiva's application process is designed to assess candidates' skills and cultural fit for the role and the company. The interview process may include behavioral and situational questions to evaluate candidates' problem-solving and communication skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)
- Project management tools (e.g., Asana, Trello, Jira)
- Inventory management software (e.g., SAP, Oracle, Microsoft Dynamics 365 Finance)
- Contract lifecycle management (CLM) software (e.g., Conga, Icertis, Coupa)
ASSUMPTION: Vantiva uses industry-standard tools and technologies to support its operations and customer management processes. Candidates should be comfortable using these tools and technologies and be willing to learn new ones as needed.
👔 Cultural Fit Considerations
Company Values:
- Innovation: Vantiva encourages creativity, continuous learning, and a growth mindset
- Customer-centricity: The company prioritizes customer needs and strives to deliver exceptional customer experiences
- Collaboration: Vantiva fosters a culture of teamwork and cross-functional collaboration
- Integrity: The company upholds high ethical standards and expects employees to act with honesty and transparency
- Diversity, Equity, and Inclusion: Vantiva is committed to creating an inclusive work environment that values and leverages the diverse backgrounds and perspectives of its employees
Work Style:
- Fast-paced and dynamic, with a focus on meeting customer needs and project deadlines
- Collaborative and team-oriented, with a focus on cross-functional collaboration and knowledge sharing
- Results-driven, with a focus on delivering high-quality solutions and exceeding customer expectations
Self-Assessment Questions:
- Do I have strong customer service and account management skills, and am I comfortable working with diverse customer bases?
- Am I able to work effectively in a fast-paced, dynamic environment and meet tight deadlines?
- Do I have strong communication and interpersonal skills, and am I able to build and maintain effective working relationships with customers and internal stakeholders?
- Am I comfortable using industry-standard tools and technologies, and am I willing to learn new ones as needed?
- Do I share Vantiva's values and am I committed to contributing to the company's mission and vision?
ASSUMPTION: Vantiva's cultural fit considerations are designed to assess candidates' skills, work style, and cultural fit for the role and the company. The company values diversity, equity, and inclusion and is committed to creating an inclusive work environment that supports the success of all employees.
⚠️ Potential Challenges
- Managing multiple customer accounts and projects simultaneously may be challenging, requiring strong organizational skills and time management
- Dealing with difficult or emotional customer situations may be stressful, requiring strong communication and problem-solving skills
- Working in a fast-paced, dynamic environment may be challenging, requiring adaptability and flexibility
- Vantiva's global presence may present challenges in coordinating with international customers and teams, requiring strong communication and cultural sensitivity skills
ASSUMPTION: Vantiva's potential challenges are designed to help candidates assess their fit for the role and the company. The company offers support and resources to help employees overcome these challenges and succeed in their roles.
📈 Similar Roles Comparison
- Compared to other account management roles, this position requires a higher level of customer service and account management experience, as well as strong communication and problem-solving skills
- This role is unique in its focus on the telecommunications industry and Vantiva's global customer base, offering opportunities to work on international projects and collaborate with cross-functional teams
- Career progression in this role may involve advancement to a senior or management role within the account management team or expansion into other areas of the business, such as project management, sales, or business development
ASSUMPTION: Vantiva's similar roles comparison is designed to help candidates understand the unique aspects of this role and how it compares to other account management roles in the industry. The company offers opportunities for growth and development within the account management team and across other areas of the business.
📝 Sample Projects
- Managing a large-scale customer project, including the development and implementation of a project plan, coordination with multiple stakeholders, and delivery of project milestones
- Negotiating and interpreting customer contracts and SLAs, including the resolution of contract disputes and the enforcement of contract terms
- Pursuing new business opportunities with existing customers, including the development of customized solutions and the negotiation of pricing and contract terms
ASSUMPTION: Vantiva's sample projects are designed to give candidates a sense of the types of projects they may work on in this role and the skills and knowledge required to succeed in these projects.
❓ Key Questions to Ask During Interview
- Can you describe the typical customer base for this role and the unique challenges and opportunities presented by working with these customers?
- How does the account management team collaborate with other departments, such as sales, finance, and operations, to deliver exceptional customer experiences?
- What are the key priorities for this role in the first 30, 60, and 90 days, and how will my performance be evaluated during this time?
- How does Vantiva support the professional development and growth of its employees, and what opportunities are available for advancement within the account management team or across other areas of the business?
- What are the key challenges and opportunities presented by Vantiva's global presence, and how does the company support employees working with international customers and teams?
ASSUMPTION: Vantiva's key questions to ask during the interview are designed to help candidates assess their fit for the role and the company and to gain a better understanding of the company's culture, values, and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for the interview by researching Vantiva's business and industry trends, and practicing your responses to common interview questions
- Follow up with the hiring manager or HR department within one week of your interview to express your interest in the role and ask about next steps in the application process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
