Sr. Agency Communications Specialist

📌 Core Information

🔹 Job Title: Sr. Agency Communications Specialist

🔹 Company: Manulife

🔹 Location: Makati City, Makati, Philippines

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 2-5

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading the development of communication materials for the agency force.
• Collaborating with Marketing’s Branding and Digital teams to enhance social media presence.
• Managing the agency’s communication platform and ensuring content relevancy.
• Communicating significant updates and guidelines effectively to the agency and employee force.

ASSUMPTION: The role likely requires creative leadership and strategic communication skills to effectively reach and engage the agency force, assuming a varied content medium is utilized to maintain high impact and clarity.

📋 Key Responsibilities

✅ Lead the implementation of the agency’s communication plan, incorporating both written and multimedia content.

✅ Review and edit content from other business units relevant to the agency salesforce.

✅ Assist in managing communication platforms like Vymo and ManuAcademy.

✅ Collaborate with Agency Sales and other company units to communicate guidelines, news, and updates.

✅ Serve as the Point of Contact for agency communication platforms.

✅ Support annual, monthly, and ad hoc engagement projects.

✅ Collaborate with vendors and manage procurement for timely project delivery.

ASSUMPTION: The responsibilities suggest a dynamic role requiring collaboration across multiple departments, emphasizing strategic communication and content management.

🎯 Required Qualifications

Education: Degree in a business or marketing-related field.

Experience: At least 3 years in a marketing, corporate, or sales support lead role.

Required Skills:

• Proficiency with communication tools like Canva, JotForm, MS-Forms.
• Strong skills in social media platforms, such as Facebook, Viber, Instagram.
• Familiarity with MS Office Applications, particularly Word, Excel, and PowerPoint.
• Creative, organized, and results-driven, with strong oral and writing skills.
• Interpersonal skills enabling engagement across organizational levels.
• Flexibility and resilience in a challenging environment.

Preferred Skills:

• Project management experience.
• Background in financial services or sales support.

ASSUMPTION: The position requires a blend of technical and soft skills, suggesting multitasking and adaptability are essential for dealing with varied communication tasks.

💰 Compensation & Benefits

Salary Range: Not specified; expected to align with industry standards for senior communication roles.

Benefits:

• Support for career growth and learning opportunities.
• A flexible work environment focusing on well-being and inclusion.
• Part of a global team with the potential to shape the future vision.

Working Hours: 40 hours per week with potential for flexibility.

ASSUMPTION: Benefits likely include standard health and wellness offerings common in corporate environments, fostering an inclusive work culture.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance, focusing on financial services.

Company Size: 10,001+ employees, indicative of a large organizational structure offering diverse internal opportunities.

Founded: Not specified; however, operates significantly across the globe.

Company Description:

• Known for making significant global impact with a large customer base.
• Operates under Manulife in Canada, Asia, and Europe, and as John Hancock in the U.S.
• Manages over $1.3 trillion in assets, underscoring financial strength.

Company Specialties:

• Financial services.
• Customer-focused insurance products.
• Comprehensive asset management.

Company Website: http://www.manulife.com

ASSUMPTION: The company likely values innovation and customer-centric solutions in its operations, reflective of its broad service network.

📊 Role Analysis

Career Level: Senior level, likely involves leadership in strategic planning and team management.

Reporting Structure: Expected to report to a senior marketing or communications executive, with collaboration across departments.

Work Arrangement: Primarily onsite in Makati City, with hybrid options suggesting some remote flexibility.

Growth Opportunities:

• Potential to lead larger communication teams.
• Opportunity to influence company-wide communication strategies.
• Engagement in global initiatives and projects.

ASSUMPTION: The role likely offers avenues for career advancement in corporate communications and strategic influence within the company.

🌍 Location & Work Environment

Office Type: Contemporary corporate office setting suitable for innovation-driven work.

Office Location(s): Makati City, known as a major financial and commercial hub.

Geographic Context:

• Located in a central business district, offering accessibility and convenience.
• Surrounded by diverse amenities and facilities.
• Encourages professional networking and growth.

Work Schedule: Monday to Friday, standard business hours with potential variations based on project needs.

ASSUMPTION: The work environment promotes professional collaboration in a bustling city center, with a focus on achieving communication excellence.

💼 Interview & Application Insights

Typical Process:

• Initial application screening via resume submission.
• Preliminary interview involving HR assessment.
• Technical interview focused on communication strategies.

Key Assessment Areas:

• Strategic thinking and leadership capabilities.
• Effective use and understanding of communication tools.
• Innovative content development approaches.

Application Tips:

• Highlight successful communication projects in previous roles.
• Demonstrate familiarity with engagement tools and platforms.
• Showcase ability to produce diverse multimedia content.

ATS Keywords: Communication Specialist, Marketing Communications, Social Media, Content Management, Strategic Planning

ASSUMPTION: The interview process likely evaluates candidates' strategic vision and practical experience in elevating communication channels.

🛠️ Tools & Technologies

• Canva for designing engaging visual content.
• JotForm for collecting and managing form-based data.
• MS-Forms for surveys and communications.
• Social media platforms (Facebook, Viber, Instagram) for outreach.
• Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and presentation.

ASSUMPTION: Proficiency in these tools indicates a need for technical agility in producing and managing communication content efficiently.

👔 Cultural Fit Considerations

Company Values:

• Integrity and ethical practice.
• Diversity and inclusion across the workforce.
• Commitment to customer service excellence.

Work Style:

• Collaborative and team-oriented.
• Results-driven with a focus on quality and innovation.
• Adaptable to changing market and communication trends.

Self-Assessment Questions:

• How do you align your communication strategies with wider organizational goals?
• Can you provide examples of how you have led a successful communication project?
• How do you ensure alignment with branding guidelines across different media?

ASSUMPTION: The cultural fit requires candidates to sync with Manulife’s core values and adapt their style to meet evolving communication demands.

⚠️ Potential Challenges

• Balancing multiple communication projects with varying priorities.
• Maintaining consistent communication standards across diverse platforms.
• Adapting to fast-paced changes in marketing technology and platforms.
• Ensuring messages remain relevant and impactful over time.

ASSUMPTION: Challenges are anticipated to stem from the dynamic agency environment and the need for continuous content adaptation.

📈 Similar Roles Comparison

• Other Sr. Communication roles typically emphasize either digital or traditional media, this role blends both.
• Compared to similar roles, this position seems to stress collaboration across multiple departments and vendors.
• Focus on an agency perspective may differentiate it from typical corporate communication roles.

ASSUMPTION: This role is uniquely positioned at the intersection of agency needs and corporate communication, offering unique career perspectives.

📝 Sample Projects

• Development and execution of large-scale communication campaigns.
• Launching corporate brand initiatives in close collaboration with marketing teams.
• Managing content for company-wide digital communication platforms.

ASSUMPTION: Projects likely involve cross-departmental collaboration and are uniquely challenging due to their strategic nature.

❓ Key Questions to Ask During Interview

• What is the primary goal you aim to achieve with agency communication?
• How does the role collaborate with global marketing teams?
• What are the major challenges you foresee in this position?
• How often is content reviewed and updated at your agency?
• What support is available for professional development within this role?

ASSUMPTION: The questions focus on seeking clarity around role expectations, support systems, and alignment with strategic goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company website.
• Ensure your resume highlights key communication projects.
• Prepare for a multi-stage interview process, focusing on strategic and creative skills.
• Research the company’s recent communication strategies and campaigns.
• Contact HR for reasonable accommodation requests during the application process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.