📌 Core Information
🔹 Job Title: Sr. Analyst, Growth - CRM Analytics
🔹 Company: Grubhub
🔹 Location: Chicago, IL & New York, NY
🔹 Job Type: Full-Time
🔹 Category: Analytics & Data Science
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 4-6 years
🔹 Remote Status: On-site (Chicago & New York)
🚀 Job Overview
Key aspects of this role include:
- Driving insights to inform strategic marketing investments
- Supporting ongoing tracking towards department-wide goals
- Designing and evaluating CRM marketing initiatives for existing customers
- Partnering with cross-functional teams to identify growth opportunities
- Influencing prioritization of marketing, pricing, and product investments
ASSUMPTION: This role requires a strong analytical background, excellent communication skills, and the ability to work effectively with various stakeholders.
📋 Key Responsibilities
✅ Drive consumer and business insights to develop strategies for delivering growth and profitability using customer relationship management tools
✅ Support defining the roadmap for Customer Analytics to evolve and deepen the understanding of customer needs and behaviors
✅ Partner with Loyalty, Portfolio Analytics, Product, and Finance teams to identify growth opportunities, develop shared agendas, and drive meaningful in-market results
✅ Apply sound, data-driven business judgment to determine and influence prioritization of marketing, pricing, and product investments across Grubhub
✅ Perform goal tracking to meet the organization’s KPIs
✅ Innovate and continuously advance analytic capabilities and infrastructure to drive actionable consumer insights through reinvention of reporting and monitoring, automation, standardization, and democratization of data
✅ Support organization-wide decision-making by pairing quantitative dimensions with strong conceptual problem-solving, effectively synthesized into impactful, outcomes-oriented insights
ASSUMPTION: This role requires a balance of technical skills, business acumen, and the ability to communicate complex findings effectively.
🎯 Required Qualifications
Education: Bachelor’s degree required in STEM or other quantitative field (e.g., Engineering, Business, Finance, Statistics, Math, Science, etc.)
Experience: 4-6 years of professional experience in an analytics role
Required Skills:
- Proficient in data querying and analysis tools such as SQL and MS Excel
- Proven track record of using analytics and qualitative understanding of business drivers to enable and execute decision-making
- Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights
- Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
- Strong self-management / prioritization and influence capabilities
- Experience with test and learn methodologies
Preferred Skills:
- Master’s degree in business, STEM, or other quantitative field
- Prior consulting experience
- Prior experience with direct response marketing test design and analytics
- Experience with Tableau and Python
ASSUMPTION: While a Master's degree is preferred, a Bachelor's degree with relevant experience may be considered.
💰 Compensation & Benefits
Salary Range: $88,000 - $145,000 (varies by location)
Benefits:
- Flexible PTO
- Health and Wellness (excellent medical, dental, and vision benefits, 401k matching, employee network groups, and paid parental leave)
- Free Meals (weekly Grubhub credit)
- Social Impact (Grubhub Community Fund, paid time off for volunteering)
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range provided is based on the location-specific structures mentioned in the job description.
📌 Applicant Insights
🔍 Company Context
Industry: Grubhub operates in the food delivery and technology sector, with a focus on connecting hungry diners with local merchants.
Company Size: Grubhub is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for collaboration and growth.
Founded: 2004, with headquarters in Chicago, Illinois
Company Description:
- Grubhub is a leading food-ordering and delivery marketplace on a mission to empower everyday convenience and champion merchants from coast to coast.
- Part of Wonder, a new kind of food hall that is revolutionizing the food industry by creating the super app for mealtime, Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.
- Grubhub delivers the best local, authentic cuisine right to diners’ doors and new customers and billions in revenue to local businesses.
Company Specialties:
- Food delivery
- Technology and innovation
- Merchant empowerment
- Community impact
Company Website: http://www.grubhub.com
ASSUMPTION: Grubhub's focus on empowering local merchants and communities sets it apart in the food delivery industry.
📊 Role Analysis
Career Level: This role is at the mid-level of the analytics career path, with opportunities for growth and advancement.
Reporting Structure: The Sr. Analyst, Growth - CRM Analytics will report to the Manager, Growth Analytics.
Work Arrangement: This role is on-site, with the primary locations being Chicago, IL, and New York, NY.
Growth Opportunities:
- Potential to move into management or senior roles within the Growth team or other departments
- Chance to work on high-impact projects that influence strategic decision-making
- Opportunities to learn and develop new skills through collaboration with cross-functional teams
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on Grubhub's business.
🌍 Location & Work Environment
Office Type: Grubhub's offices are modern and collaborative spaces designed to foster innovation and teamwork.
Office Location(s): Chicago, IL (Merchandise Mart Plaza) and New York, NY (Bryant Park Office)
Geographic Context:
- Chicago, IL: A vibrant city with a rich culinary scene and a thriving tech industry
- New York, NY: A global hub for finance, media, and technology, with a diverse and dynamic food culture
Work Schedule: Full-time, with core hours between 9:00 AM and 5:00 PM local time
ASSUMPTION: Both Chicago and New York offer unique opportunities for professional growth and personal enrichment.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a member of the Talent Acquisition team
- Technical interview with a member of the Growth Analytics team
- On-site or video interview with the hiring manager and other team members
- Final interview with a senior leader within the Growth team
Key Assessment Areas:
- Data analysis and problem-solving skills
- Communication and presentation skills
li>Business acumen and strategic thinking
- Cultural fit and alignment with Grubhub's values
Application Tips:
- Highlight relevant experience and achievements in your resume, focusing on data-driven results and impact
- Tailor your cover letter to demonstrate your understanding of Grubhub's business and how your skills and experience make you a strong fit for this role
- Prepare for the technical interview by brushing up on your SQL and Excel skills and practicing data analysis exercises
- Be ready to discuss your thought process and approach to problem-solving during the behavioral interviews
ATS Keywords: CRM Analytics, Growth, Marketing Investments, Business Insights, Test Design, SQL, MS Excel, Stakeholder Management, Quantitative Analysis, Conceptual Thinking, Agility, Resilience
ASSUMPTION: Grubhub's interview process is designed to assess both technical skills and cultural fit, with a focus on data-driven decision-making and strategic thinking.
🛠️ Tools & Technologies
- SQL
- MS Excel
- Tableau (preferred)
- Python (preferred)
ASSUMPTION: Proficiency in SQL and MS Excel is required, while experience with Tableau and Python is preferred.
👔 Cultural Fit Considerations
Company Values:
- Empower everyday convenience
- Champion merchants
- Strengthen our roots, deepen our connections, and increase our positive impact
Work Style:
- Collaborative and team-oriented
- Data-driven and results-focused
- Adaptable and resilient in a fast-paced environment
Self-Assessment Questions:
- How have you empowered convenience or championed merchants in previous roles?
- Describe a time when you had to adapt to a significant change or challenge in a fast-paced environment.
- How do you approach balancing quantitative analysis with conceptual thinking to drive actionable insights?
ASSUMPTION: Grubhub values candidates who align with their mission to empower everyday convenience and champion merchants, while also demonstrating strong analytical skills and a collaborative work style.
⚠️ Potential Challenges
- Working with large, complex datasets and ensuring data quality and integrity
- Balancing multiple priorities and stakeholders in a fast-paced environment
- Keeping up with industry trends and best practices in CRM analytics and marketing
- Navigating a large organization and building effective relationships with cross-functional teams
ASSUMPTION: These challenges can be overcome with strong technical skills, effective communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role is unique in its focus on CRM analytics and growth marketing within the food delivery industry
- Compared to more general analytics roles, this position requires a stronger focus on marketing strategy and customer engagement
- Career progression may involve moving into management or senior roles within the Growth team or transitioning to other departments within Grubhub
ASSUMPTION: While this role shares similarities with other analytics positions, its unique focus on CRM analytics and growth marketing sets it apart within the industry.
📝 Sample Projects
- Developing a predictive model to identify high-value customers for targeted marketing campaigns
- Analyzing customer churn data to identify trends and opportunities for retention initiatives
- Designing and evaluating A/B tests to optimize CRM marketing channels and messaging
ASSUMPTION: These sample projects demonstrate the range of analytical and strategic challenges faced by the Sr. Analyst, Growth - CRM Analytics.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall growth strategy for Grubhub?
- What are the most pressing challenges facing the Growth team, and how can this role help address them?
- How does Grubhub support the professional development and growth of its analytics team members?
- What is the dynamic like working with cross-functional teams at Grubhub, and how does this role collaborate with other departments?
- How does Grubhub measure the success of its CRM analytics and marketing initiatives, and how can this role contribute to improving those metrics?
ASSUMPTION: These questions demonstrate a strong understanding of the role and a proactive approach to driving impact within Grubhub's Growth team.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, focusing on data-driven results and impact
- Write a cover letter that demonstrates your understanding of Grubhub's business and how your skills and experience make you a strong fit for this role
- Prepare for the technical interview by brushing up on your SQL and Excel skills and practicing data analysis exercises
- Follow up with Grubhub's Talent Acquisition team one week after submitting your application to check the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
