Sr Analyst, Online Category Experience - Category Content (HD Home)

📌 Core Information 🔹 Job Title: Senior Analyst, Online Category Experience - Category Content (HD Home) 🔹 Company: The Home Depot 🔹 Location: STORE SUPPORT CENTER, ATLANTA - 9090, United States 🔹 Job Type: Full-Time, On-site (Telecommuting available) 🔹 Category: Retail, E-commerce, Digital Marketing 🔹 Date Posted: April 30, 2025 🔹 Experience Level: Intermediate (2-5 years) 🚀 Job Overview Key aspects of this role include: - Analyzing customer data to identify improvement opportunities for online category experiences. - Collaborating with cross-functional teams to optimize category browse pages and enhance customer navigation and inspiration. - Executing system changes for promotional activities and taxonomy updates to support business changes. - Driving results through data-driven decision-making and continuous improvement. ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced, ambiguous environment. Candidates should be comfortable using data to draw actionable insights and have a proven track record of driving results in a retail e-commerce setting. 📋 Key Responsibilities ✅ Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify significant opportunities to improve the customer experience across categories (40%). ✅ Identify opportunities to improve taxonomy, purchase path, data content, SEO, and post-transaction results through tactical execution (30%). ✅ Execute system changes for promotional activity (15%). ✅ Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes (15%). ASSUMPTION: This role involves a mix of analytical, strategic, and tactical tasks. Candidates should be comfortable working with data, collaborating with various teams, and executing system changes to drive results. 🎯 Required Qualifications Education: - Bachelor's degree in a related field or equivalent experience. Experience: - Proven results in any of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics (2+ years). Required Skills: - Strong numeric and advanced analytics aptitude. - Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite. - Strong project planning skills to diligently self-manage deliverable timelines. - Ability to use data to understand customer behavior and draw actionable insights. - Strong interpersonal, motivational, and communication skills (speaking, writing, presenting). Preferred Skills: - Strong relationship building skills with cross-functional partners. - Track record of taking ownership and driving results in the retail ecomm environment. - High comfort level working in an ambiguous, fast-paced environment. - Ability to solve complex problems. - Strong attention to detail. 💰 Compensation & Benefits Salary Range: $75,000 - $100,000 per year (based on experience and market rates for similar roles in Atlanta, GA). Benefits: - Competitive benefits package, including medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Employee discount on Home Depot products. - Opportunities for career growth and development. Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM. Occasional overtime may be required. ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills. Benefits are subject to change and may vary based on the candidate's employment status and location. 📌 Applicant Insights 🔍 Company Context Industry: The Home Depot is a leading home improvement retailer, operating more than 2,300 retail stores across North America and the Caribbean. The company specializes in providing a wide range of home improvement products and services to both do-it-yourself customers and professional contractors. Company Size: The Home Depot is a large corporation with over 10,000 employees. This size offers opportunities for career growth and development, as well as a diverse range of job roles and functions. Founded: 1979, in Atlanta, Georgia. Company Description: - The Home Depot values and rewards dedicated, knowledgeable, and experienced professionals. - The company operates more than 2,300 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. - All associates at The Home Depot have one thing in mind – helping customers build and improve their homes. Company Specialties: - Retail - Home improvement - Customer service Company Website: careers.homedepot.com ASSUMPTION: The Home Depot is a well-established company with a strong reputation in the retail industry. Working for The Home Depot offers opportunities for career growth and development, as well as the chance to make a positive impact on customers' lives. 📊 Role Analysis Career Level: This role is an intermediate-level position, requiring 2-5 years of relevant experience. It offers opportunities for career growth and development within The Home Depot's digital merchandising and e-commerce teams. Reporting Structure: This role reports directly to the Manager, Category Experience. There are no direct reports for this position. Work Arrangement: This role is primarily on-site, with occasional overnight travel required (less than 10% of the time). The work arrangement is flexible, with opportunities for remote work available. Growth Opportunities: - Opportunities to work on high-impact projects and initiatives. - Exposure to various teams and functions within The Home Depot's digital and e-commerce organizations. - Potential for career progression into management or specialized roles within digital merchandising or e-commerce. ASSUMPTION: This role offers a unique opportunity to gain experience in digital merchandising and e-commerce within a large, established retail organization. Candidates can expect to work on high-impact projects and have opportunities for career growth and development. 🌍 Location & Work Environment Office Type: The Home Depot's corporate headquarters is located in Atlanta, Georgia, with additional offices and support centers across the United States. Office Location(s): STORE SUPPORT CENTER, ATLANTA - 9090, United States. Geographic Context: - Atlanta, Georgia, is a vibrant, multicultural city with a cost of living slightly above the national average. - The city offers a diverse range of neighborhoods, cultural attractions, and outdoor activities. - The Home Depot's corporate headquarters is located in the northern suburbs of Atlanta, with easy access to major highways and public transportation. Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM. Occasional overtime may be required. ASSUMPTION: Working at The Home Depot's corporate headquarters in Atlanta, Georgia, offers a dynamic and diverse work environment. The city's vibrant culture and amenities provide ample opportunities for personal and professional growth. 💼 Interview & Application Insights Typical Process: 1. Submit your application through the provided link. 2. Phone or video screen with a member of the HR team. 3. In-depth interviews with cross-functional stakeholders, including managers and team members from the Category Experience team. 4. Final interview with the hiring manager or a panel of interviewers. Key Assessment Areas: - Analytical skills and data-driven decision-making. - Communication and presentation skills. - Problem-solving and critical thinking. - Cultural fit and alignment with The Home Depot's values. Application Tips: - Tailor your resume and cover letter to highlight your relevant experience and skills for this role. - Be prepared to discuss your experience with customer experience, data analytics, and e-commerce strategies. - Research The Home Depot's values and company culture to demonstrate your fit with the organization. ATS Keywords: Customer Experience, Data Analytics, E-commerce Strategy, Digital Merchandising, SEO, Content Optimization, Financial Analysis, Business Analysis, Project Planning, Stakeholder Management, Self-management, Interpersonal Skills. ASSUMPTION: The application process for this role is competitive and involves multiple interviews with cross-functional stakeholders. Candidates should be prepared to demonstrate their analytical skills, communication abilities, and cultural fit with The Home Depot. 🛠️ Tools & Technologies - Microsoft Office Suite (Excel, PowerPoint, Word) - Web-based tools (e.g., Google Analytics, Adobe Analytics, etc.) - E-commerce platforms (e.g., Magento, Shopify, etc.) - Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, etc.) ASSUMPTION: This role requires proficiency in the Microsoft Office Suite and basic technical aptitude with web-based tools. Familiarity with e-commerce platforms and CRM software is a plus but not required. 👔 Cultural Fit Considerations Company Values: - Taking care of our people. - Giving back to our communities. - Excellent customer service. - Building strong relationships with our suppliers and customers. - Creating shareholder value. Work Style: - Collaborative and team-oriented. - Data-driven and analytical. - Results-focused and action-oriented. - Adaptable and comfortable working in an ambiguous environment. - Strong communication and interpersonal skills. Self-Assessment Questions: - How do you align with The Home Depot's values, particularly "Taking care of our people" and "Excellent customer service"? - How comfortable are you working in a fast-paced, ambiguous environment with frequent changes and priorities? - How do you approach collaborating with cross-functional teams and balancing stakeholder priorities? ASSUMPTION: The Home Depot values a strong cultural fit with their organization. Candidates should be prepared to demonstrate their alignment with the company's values and work style during the interview process. 🛡️ Potential Challenges - Balancing the priorities and demands of multiple stakeholders, including merchants, digital creative teams, and CMS product teams. - Working in an ambiguous, fast-paced environment with frequent changes and priorities. - Managing competing priorities and deadlines for multiple projects and initiatives. - Adapting to new tools, technologies, and processes as the e-commerce landscape evolves. ASSUMPTION: This role presents unique challenges that require strong project management, communication, and adaptability skills. Candidates should be comfortable working in a dynamic, fast-paced environment and able to manage multiple priorities effectively. 📈 Similar Roles Comparison - Product Manager, E-commerce: Responsible for the product lifecycle, from ideation to launch, and ongoing optimization. This role focuses more on product development and less on data analysis and customer experience. - Digital Marketing Specialist: Focuses on driving traffic, engagement, and conversions through digital marketing channels. This role has a broader scope, encompassing SEO, SEM, social media, email marketing, and content marketing. - Customer Experience (CX) Specialist: Primarily focused on understanding customer needs, preferences, and behaviors to improve the overall customer experience. This role may involve data analysis but is more focused on qualitative research and customer journey mapping. ASSUMPTION: This role is unique in its focus on data-driven decision-making, digital merchandising, and customer experience optimization within the e-commerce category. Candidates should understand the differences between this role and similar positions in digital marketing, product management, and customer experience. 📝 Sample Projects - Analyzing customer behavior data to identify opportunities for improving category navigation and product discovery. - Collaborating with merchants and digital creative teams to develop and execute promotional campaigns that drive engagement and conversions. - Optimizing category browse pages for search engines to improve organic traffic and visibility. - Developing and implementing A/B tests to improve the customer experience and drive results. ASSUMPTION: These sample projects illustrate the data-driven, collaborative, and results-focused nature of this role. Candidates should be prepared to discuss their experience with similar projects and initiatives during the interview process. ❓ Key Questions to Ask During Interview - What are the most significant challenges facing the Category Experience team in the next 6-12 months? - How does this role support The Home Depot's overall digital transformation strategy? - What opportunities are there for growth and development within the Category Experience team and The Home Depot's digital organization? - How does the company support work-life balance for its employees? - What is the team's approach to collaboration and stakeholder management, particularly with merchants and digital creative teams? ASSUMPTION: These questions demonstrate a candidate's interest in the role, the team, and the company. Asking thoughtful, relevant questions shows engagement and enthusiasm for the opportunity. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through the provided link. 2. Tailor your resume and cover letter to highlight your relevant experience and skills for this role. 3. Prepare for phone or video screens and in-depth interviews with cross-functional stakeholders. 4. Research The Home Depot's values, company culture, and recent initiatives to demonstrate your fit with the organization. 5. Follow up with the hiring manager or HR representative within one week of your interview to express your interest in the role and ask any remaining questions. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.