Sr. Associate, Account Management

📌 Core Information

🔹 Job Title: Senior Associate, Account Management

🔹 Company: Otis Elevator Co.

🔹 Location: Lorton, VA, USA

🔹 Job Type: Full-Time

🔹 Category: Sales

🔹 Date Posted: April 19, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Prospecting, building, and maintaining customer relationships
• Achieving or exceeding sales objectives
• Serving as a technical sales consultant to customers
• Improving customer satisfaction and retention

ASSUMPTION: This role requires a strong focus on sales and customer relationship management, with a technical aspect involving understanding and explaining elevator and escalator systems.

📋 Key Responsibilities

✅ Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory

✅ Responsible for improving customer satisfaction

✅ Retain and renew current maintenance agreements

✅ Improve the top line sales and profitability of assigned territory

✅ Manage and nurture account relationships to drive renewals and identify repair opportunity

✅ Conduct sales planners and needs assessment to inform account targeting efforts

✅ Assist with customer concern resolution along with Operations, including Service PM and Supervisor

✅ Partner with branch repair sales and business development sales team to repair and business development opportunities

✅ Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message

✅ Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

ASSUMPTION: This role involves a high degree of customer interaction, requiring strong communication and relationship-building skills. It also demands a solid understanding of sales processes and tools.

🎯 Required Qualifications

Education: Bachelor’s degree required

Experience: 2-5 years of sales or related experience preferred

Required Skills:

• Strong written and verbal communication skills
• Ability to work in a highly team-oriented and dynamic environment
• Self-motivated with strong time management and organizational skills
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-orientated

Preferred Skills:

• Sales experience

ASSUMPTION: While a Bachelor's degree is required, relevant experience and skills may be considered more important for success in this role.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (Based on industry standards for a Senior Associate, Account Management role in the United States)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on Otis products and services

Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with flexibility for customer needs)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Otis Elevator Co. operates in the consumer services industry, specifically focusing on elevator and escalator manufacturing, installation, and service.

Company Size: Otis Elevator Co. has 10,001+ employees, making it a large corporation with extensive resources and opportunities for growth.

Founded: Otis Elevator Co. was founded in 1853 and has since grown into a global leader in its industry.

Company Description:

• Otis is the world’s leading manufacturer, installer, and maintainer of elevators, escalators, and moving walkways
• The company moves 2 billion people every day and maintains approximately 2.2 million customer units worldwide
• Otis is committed to safety, ethics, and quality in all its operations

Company Specialties:

• Elevators
• Escalators
• Moving Walkways
• Service and Modernization

Company Website: http://www.otis.com

ASSUMPTION: Otis Elevator Co. is a well-established company with a strong global presence and a commitment to innovation and quality.

📊 Role Analysis

Career Level: This role is at the senior associate level, indicating some experience in the field and a focus on developing skills and knowledge.

Reporting Structure: The Senior Associate, Account Management reports directly to the Account Manager or a similar role.

Work Arrangement: This role is on-site, with the primary office located in Lorton, VA. However, the job may require travel to customer locations within the assigned territory.

Growth Opportunities:

• Progression to an Account Manager or similar role
• Expansion of responsibilities within the account management team
• Opportunities to work on special projects or initiatives

ASSUMPTION: This role offers opportunities for growth and development within the account management team and the broader organization.

🌍 Location & Work Environment

Office Type: The primary office for this role is located in Lorton, VA, with a modern and collaborative work environment.

Office Location(s): 9712-D Gunston Cove Road, Lorton, VA, 22079 USA

Geographic Context:

• The Lorton office is located in Northern Virginia, a region with a diverse economy and a strong job market
• The area offers a mix of urban and suburban environments, with easy access to major cities such as Washington, D.C.
• Northern Virginia has a humid subtropical climate, with mild winters and hot, humid summers

Work Schedule: The work schedule for this role is typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for customer needs.

ASSUMPTION: The Lorton office provides a modern and collaborative work environment, with opportunities for growth and development within the organization.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and a team member
• Final interview with the director or another senior leader
• Background check and offer extension

Key Assessment Areas:

• Sales skills and experience
• Communication and interpersonal skills
• Technical knowledge of elevator and escalator systems
• Problem-solving and analytical skills
• Cultural fit and alignment with Otis’ values

Application Tips:

• Tailor your resume and cover letter to highlight your sales experience and relevant skills
• Prepare examples of your sales achievements and customer success stories
• Research Otis Elevator Co. and the elevator industry to demonstrate your knowledge and enthusiasm

ATS Keywords: Account Management, Sales, Customer Relationships, Technical Sales, Customer Satisfaction, Time Management, Organizational Skills, Communication, Leadership, Self-Motivation, Problem Solving, Microsoft Software, Sales Tools, Market Dynamics, Teamwork, Needs Assessment

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on sales experience and relevant skills. Applicants should tailor their application materials to highlight these qualifications and prepare for interviews that assess their sales skills and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce or similar CRM software
• Google Workspace (Gmail, Google Drive, Google Docs)
• Otis’ proprietary sales tools and platforms

ASSUMPTION: This role requires proficiency in Microsoft Office Suite and familiarity with salesforce or similar CRM software. Otis’ proprietary sales tools and platforms will also be essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Safety: Otis Elevator Co. prioritizes safety in all its operations and products
• Ethics: The company is committed to ethical business practices and integrity in all its interactions
• Quality: Otis Elevator Co. strives for excellence in its products, services, and customer interactions

Work Style:

• Collaborative: Otis Elevator Co. values teamwork and collaboration in its operations
• Dynamic: The company operates in a fast-paced and ever-changing industry, requiring adaptability and flexibility
• Customer-focused: Otis Elevator Co. prioritizes customer satisfaction and strives to exceed customer expectations

Self-Assessment Questions:

• Do you have a proven track record of success in sales, with a focus on customer relationship management?
• Are you comfortable working in a dynamic and collaborative environment?
• Do you have strong communication and interpersonal skills, with the ability to build and maintain customer relationships?
• Are you comfortable working with technical products and systems, such as elevators and escalators?

ASSUMPTION: Otis Elevator Co. values candidates who are customer-focused, collaborative, and adaptable, with a strong track record of success in sales and customer relationship management.

⚠️ Potential Challenges

• Managing a large and diverse customer base, with varying needs and expectations
• Operating in a competitive sales environment, with a focus on achieving or exceeding sales objectives
• Working with technical products and systems, requiring a solid understanding of elevator and escalator systems
• Balancing multiple priorities and responsibilities, with a focus on time management and organizational skills

ASSUMPTION: This role presents several challenges, including managing a large and diverse customer base, operating in a competitive sales environment, and working with technical products and systems. Successful candidates will need strong sales skills, communication skills, and the ability to manage multiple priorities and responsibilities.

📈 Similar Roles Comparison

• Account Executive vs. Senior Associate, Account Management: Account Executives typically have more experience and broader responsibilities, while Senior Associates focus on specific accounts and territories
• Sales Representative vs. Senior Associate, Account Management: Sales Representatives may have less experience and a broader focus on new business development, while Senior Associates focus on managing existing customer relationships and driving renewals
• Career Path: Senior Associates, Account Management may progress to Account Manager, Regional Sales Manager, or other leadership roles within the sales organization

ASSUMPTION: This role is similar to other account management positions, with a focus on customer relationship management and driving sales growth. However, it is distinct from other sales roles, such as account executives and sales representatives, which may have broader responsibilities or a focus on new business development.

📝 Sample Projects

• Developing and implementing a customer retention strategy for a key account
• Collaborating with the operations team to resolve customer concerns and improve customer satisfaction
• Conducting a needs assessment for a customer and developing a customized solution to meet their unique requirements

ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for success in this role, including customer relationship management, problem-solving, and collaboration with internal teams.

❓ Key Questions to Ask During Interview

• Can you describe the typical customer profile for this territory, and how that may evolve over time?
• How does Otis support the growth and development of its account management team members?
• What are the key priorities for this role in the first 90 days?
• How does Otis measure and evaluate the performance of its account management team?
• What are the most rewarding aspects of working in account management at Otis?

ASSUMPTION: These interview questions are designed to provide insight into the role, the company, and the account management team, helping candidates make an informed decision about their fit for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your sales experience and relevant skills
• Prepare examples of your sales achievements and customer success stories
• Research Otis Elevator Co. and the elevator industry to demonstrate your knowledge and enthusiasm
• Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.