Sr. Associate, Content Specialist (Hybrid)

📌 Core Information

🔹 Job Title: Sr. Associate, Content Specialist (Hybrid)

🔹 Company: Capital One

🔹 Location: McLean, VA (with Richmond, VA as an alternative)

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: July 10, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (McLean, VA and Richmond, VA)

🚀 Job Overview

Key aspects of this role include:

• Cross-functional partnership to provide horizontal support across Card Communications
• Executing visual and written content across multiple internal channels
• Optimizing channel strategies and ensuring timely, high-quality delivery
• Serving as a force multiplier to elevate messages and campaigns
• Collaborating with various teams to uncover and build out business segment stories

ASSUMPTION: This role requires a strong focus on detail, creativity, and collaboration to ensure consistent, engaging, and on-brand content across multiple platforms.

📋 Key Responsibilities

✅ Execute visual and written content across all internal communications channels, ensuring consistent look, feel, tone, and performance

✅ Write, edit, and visually format internal communications content for maximum clarity, engagement, and alignment with brand voice

✅ Partner with the Creative & Design team to translate campaign concepts into ready-to-publish visual assets and templates

✅ Act as a liaison between creative, content, and communications strategists, ensuring end-to-end campaign consistency and cohesion

✅ Maintain and improve channel templates, tools, and publishing cadences, ensuring scalability and operational excellence

✅ Serve as production lead for recurring publications and ad-hoc campaign emails

✅ Support measurement and insights gathering through tracking tools and dashboards, surfacing opportunities for continuous improvement

✅ Maintain documentation of channel best practices, guidelines, and timelines

ASSUMPTION: This role requires strong project management skills, attention to detail, and the ability to work effectively with multiple teams to meet deadlines and maintain high-quality standards.

🎯 Required Qualifications

Education: High School Diploma, GED, or equivalent certification

Experience: At least 2 years of experience in internal communications, content creation, multimedia design, marketing operations, or social media management

Required Skills:

• Strong eye for design and user experience
• Excellent writing and graphic design skills
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar tools
• Experience managing content in digital platforms (CMS tools, email campaign tools, Slack)
• Strong attention to detail and project management skills

Preferred Skills:

• Bachelor’s degree in Communications, Marketing, English, Graphic Design, or a related field
• 3+ years of experience in communications or channel operations
• Knowledge of HTML/CSS, CMS platforms, or video editing tools
• Proficiency in Google Workspace (Google Sheets, Google Slades)
• Experience managing editorial calendars and campaign workflows

ASSUMPTION: While a Bachelor's degree is preferred, relevant experience and a strong portfolio may be considered in lieu of a degree.

💰 Compensation & Benefits

Salary Range: $78,400 - $98,400 per year (McLean, VA) / $78,400 - $89,500 per year (Richmond, VA)

Benefits:

• Health, financial, and other benefits (detailed at Capital One Careers website)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is inclusive of base salary and may not include performance-based incentives, which could include cash bonuses and/or long-term incentives (LTI).

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services - Capital One is a diversified bank that offers a range of financial products and services, including credit cards, banking, and loans. It is known for its innovative approach to banking and commitment to customer satisfaction.

Company Size: 10,001+ employees - As a large organization, Capital One offers numerous opportunities for career growth and development. However, applicants should expect a structured and hierarchical work environment.

Founded: 1986 - Capital One was founded in Richmond, VA, and has since grown into a global financial institution with headquarters in McLean, VA.

Company Description:

• Customer-focused and innovative
• Committed to providing equal opportunity for prosperity
• Offers a supportive culture with amazing benefits

Company Specialties:

• Business Banking
• Credit Cards
• Loans and Mortgages
• Banking Services

Company Website: http://www.capitalone.com

ASSUMPTION: Capital One's commitment to innovation and customer satisfaction makes it an attractive employer for creative and customer-focused individuals.

📊 Role Analysis

Career Level: Mid-level - This role is suitable for candidates with 2-5 years of experience in internal communications, content creation, or a related field.

Reporting Structure: This role reports to the Card Communications team and works closely with various teams, including Creative & Top of House, Executive Communicators, and numerous Card stakeholder teams.

Work Arrangement: Hybrid - This role requires a mix of on-site and remote work, with a focus on collaboration and communication between team members.

Growth Opportunities:

• Potential to expand responsibilities and take on more complex projects
• Opportunities to work with various teams and gain exposure to different aspects of the business
• Possibility to advance to a more senior role within the communications team or explore other career paths within the organization

ASSUMPTION: As a mid-level role within a large organization, this position offers opportunities for career growth and development, both within the communications team and across the broader organization.

🌍 Location & Work Environment

Office Type: Hybrid - This role requires a mix of on-site and remote work, with a focus on collaboration and communication between team members.

Office Location(s): McLean, VA (headquarters) and Richmond, VA (alternative location)

Geographic Context:

• McLean, VA - A suburb of Washington, D.C., with a diverse population and a mix of urban and suburban environments
• Richmond, VA - The capital of Virginia, with a rich history and a growing urban core

Work Schedule: Full-time (40 hours per week) with a flexible work arrangement that allows for remote work as needed

ASSUMPTION: The hybrid work arrangement offers flexibility and a better work-life balance, while still providing opportunities for in-person collaboration and team-building.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with a member of the HR team
• On-site or virtual interview with the hiring manager and/or team members
• Final round interview with senior leadership

Key Assessment Areas:

• Cultural fit and alignment with Capital One's values
• Communication and presentation skills
• Problem-solving and analytical skills
• Ability to work effectively in a team and collaborate with various stakeholders

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of Capital One's brand voice and commitment to customer satisfaction
• Showcase your portfolio or examples of your work, if applicable
• Prepare questions to ask the interviewer about the role, team dynamics, and company culture

ATS Keywords: Content creation, internal communications, multimedia design, project management, graphic design, writing, collaboration, digital platforms, video production, email campaigns, user experience, Adobe Creative Suite, HTML, CSS, Google Workspace, editorial calendars

ASSUMPTION: Applicants should tailor their resumes and cover letters to include relevant keywords and demonstrate their fit for the role and the company's values.

🛠️ Tools & Technologies

• Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Google Workspace (Google Sheets, Google Slides)
• Email campaign tools (e.g., Mailchimp, Constant Contact)
• CMS tools (e.g., WordPress, Drupal)
• Slack
• Video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro)

ASSUMPTION: Familiarity with these tools is preferred, but not required. Applicants should be willing to learn and adapt to new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed - We put customers at the center of everything we do
• Inclusive - We foster an environment where everyone can thrive
• Empowered - We take ownership and accountability for our actions
• Agile - We embrace change and adapt to new circumstances
• Collaborative - We work together to achieve our goals

Work Style:

• Creative and innovative
• Customer-focused and results-driven
• Collaborative and team-oriented
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you have a strong eye for design and a passion for storytelling through visual and written content?
• Are you comfortable working in a fast-paced, collaborative environment with multiple stakeholders?
• Do you thrive in a role that requires both strategic thinking and tactical execution?

ASSUMPTION: Applicants should assess their fit with Capital One's values and work style to ensure a successful and fulfilling career at the company.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Working with various stakeholders and teams to ensure consistent messaging and branding
• Adapting to changes in priorities and workflows
• Navigating a large, complex organization with a structured hierarchy

ASSUMPTION: These challenges can be mitigated with strong project management skills, effective communication, and a willingness to adapt and learn.

📈 Similar Roles Comparison

• This role is similar to a Content Manager or Communications Specialist within a corporate or agency setting, but with a focus on internal communications and a hybrid work arrangement
• In the financial services industry, this role may involve additional compliance and regulatory considerations compared to similar roles in other industries
• Career progression may involve moving into a more senior communications role, transitioning into a specialized communications function (e.g., executive communications, change management), or exploring other career paths within the organization

ASSUMPTION: Applicants should consider their long-term career goals and how this role can support their growth and development within the organization.

📝 Sample Projects

• Developing a comprehensive content strategy for a quarterly internal newsletter
• Creating a series of animated videos to explain a new product or service offering to employees
• Designing and implementing a new email campaign to improve employee engagement and satisfaction

ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of creativity and strategic thinking required for this role.

❓ Key Questions to Ask During Interview

• Can you describe the team dynamics and how this role fits into the broader communications structure?
• How does this role contribute to the overall success of the Card Communications team and the company's goals?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does Capital One support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: These questions demonstrate a proactive and engaged approach to the role and the company, and will help applicants better understand the expectations and requirements of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Capital One careers website
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare questions to ask the interviewer about the role, team dynamics, and company culture
• If applicable, showcase your portfolio or examples of your work that demonstrate your creativity, strategic thinking, and attention to detail
• Follow up with the hiring manager or HR representative within one week of your interview to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.