Sr. Client Engagement Lead | Remote, USA

📌 Core Information

🔹 Job Title: Sr. Client Engagement Lead

🔹 Company: Optiv

🔹 Location: Leawood, Kansas, United States

🔹 Job Type: Remote

🔹 Category: Not Specified

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing complete engagement lifecycle from initiation to closeout
• Building and maintaining strong client relationships
• Driving program and engagement progress
• Contributing to business development and identifying new opportunities

ASSUMPTION: The role will require extensive communication and collaboration skills, especially in a fully remote setting, to effectively manage and drive engagement strategies.

📋 Key Responsibilities

✅ Manage engagements from inception to completion

✅ Oversee program activity, ensuring alignment with client expectations

✅ Contribute to presales proposals and various business development activities

✅ Drive engagement progress across stakeholders

✅ Act as a primary program management resource on multiple client engagements

✅ Communicate effectively with C-suite executives

✅ Conduct and coordinate internal and external meetings with stakeholder reporting

✅ Monitor and report on budget performance

ASSUMPTION: Responsibilities suggest a senior-level role with significant influence over the project lifecycle and client interactions.

🎯 Required Qualifications

Education: BA or BS in Computer Science, Management Information Systems, Engineering, Business or a related field

Experience: 10+ years in a customer-facing project/program delivery leadership role, preferably in information security

Required Skills:

• Client Engagement
• Program Management
• Information Security

Preferred Skills:

• PMP Certification
• CISM or CISSP Certification
• Lean Six Sigma Green Belt or higher certification

ASSUMPTION: Candidates are expected to have a solid foundation in program management principles and client engagement strategies, bolstered by relevant certifications.

💰 Compensation & Benefits

Salary Range: Not specified; likely competitive given the seniority level

Benefits:

• Commitment to Diversity, Equality, and Inclusion
• Professional training resources
• Work/life balance and flexible work setting

Working Hours: 40 hours per week with potential for flexibility due to remote nature

ASSUMPTION: Benefits are aligned with industry standards, particularly emphasizing remote work flexibility and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Computer and Network Security

Company Size: 1,001-5,000 employees, denoting a significant medium-sized company that offers stability and resources for employee growth

Founded: 2015

Company Description:

• Leading cyber advisory and solutions provider
• Expertise in strategy and managed security services
• Collaborative ecosystem focusing on client success

Company Specialties:

• Security Program Strategy
• Threat and Vulnerability Management
• Cloud Security

Company Website: http://www.optiv.com

ASSUMPTION: Optiv is a dynamic and growing company, especially relevant for those interested in cybersecurity and consulting roles.

📊 Role Analysis

Career Level: Senior leadership with influence over project outcomes and significant client contact

Reporting Structure: Likely reports to higher-level executive managers or program directors

Work Arrangement: Fully remote, allowing work from any location within the continental U.S.

Growth Opportunities:

• Leadership in complex client programs
• Chance to influence strategic company goals
• Opportunities to develop senior-level client relationships

ASSUMPTION: The role offers a substantial platform for career advancement, particularly for those aiming to build executive presence.

🌍 Location & Work Environment

Office Type: Primarily remote operations

Office Location(s): Various physical locations, with headquarters in Denver, Colorado

Geographic Context:

• Work from anywhere in the continental U.S.
• Flexible geographic commitments
• Possible on-site requirements limited to client locations on a need basis

Work Schedule: Flexible remote work hours, typically adhering to the 40-hour workweek, with potential for flexibility

ASSUMPTION: The remote nature emphasizes flexibility but may require adaptability in managing client time zones and schedules.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone or video interviews with HR and hiring manager
• Final interview rounds with key team members or executives

Key Assessment Areas:

• Client engagement strategies and experience
• Program management expertise
• Communication skills, particularly with C-level executives

Application Tips:

• Highlight experience with program management
• Demonstrate strong consultative skills
• Showcase certifications like PMP, CISM, or CISSP

ATS Keywords: Client Engagement, Program Management, Information Security, Leadership, Communication

ASSUMPTION: The application process is competitive, and candidates should tailor their applications to highlight alignment with Optiv's key values.

🛠️ Tools & Technologies

• Program Management Software (e.g., Microsoft Project)
• Security Tools and Technologies
• Communication Platforms (e.g., Slack, Teams)

ASSUMPTION: Familiarity with common project management and communication tools will be beneficial for seamless integration into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to security and client success
• Emphasis on diversity and inclusion
• Encouragement of continuous learning and improvement

Work Style:

• Collaborative teamwork
• Proactive communication
• Adaptability to fast-paced environments

Self-Assessment Questions:

• Can I effectively manage multiple client programs remotely?
• Do I have the knowledge and skills to engage with C-level executives?
• How confident am I in identifying business development opportunities?

ASSUMPTION: A successful candidate will align well with Optiv’s values of security focus and collaborative work environment.

⚠️ Potential Challenges

• Managing diverse client demands in a remote setting
• Ensuring alignment across multiple stakeholders
• Adapting to emerging cybersecurity trends
• Maintaining engagement progress across various platforms

ASSUMPTION: Challenges in this role are likely related to remote work dynamics and maintaining effective client communication.

📈 Similar Roles Comparison

• Higher emphasis on cybersecurity compared to general program management roles
• Increased interaction with executive-level clients
• Greater focus on business development in parallel with engagement leadership

ASSUMPTION: The role offers a unique blend of program management and client-facing responsibilities, ideal for experienced professionals in cybersecurity.

📝 Sample Projects

• Leading a cross-functional team to deploy a secure network infrastructure
• Developing and executing a client-specific information security strategy
• Facilitating a major security compliance transformation for a Fortune 500 client

ASSUMPTION: Sample projects reflect typical engagements within Optiv’s client base, emphasizing strategic security initiatives.

❓ Key Questions to Ask During Interview

• How does Optiv support continuous learning for engagement leads?
• What are some challenges previous engagement leaders have faced at Optiv?
• Can you describe a successful client engagement and what contributed to its outcome?
• How is feedback typically handled and communicated across teams?
• What growth opportunities can be expected in this role?

ASSUMPTION: Asking pertinent questions will position candidates as proactive and prepared, demonstrating genuine interest in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant certifications and expertise
• Prepare examples of past client engagement successes
• Be ready to discuss your approach to program management
• Follow up on your application status with the recruitment team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.