Sr. Community Marketing Agent - Puerto Rico

📌 Core Information

🔹 Job Title: Sr. Community Marketing Agent - Puerto Rico

🔹 Company: Travel + Leisure Co.

🔹 Location: Rio Mar, Puerto Rico

🔹 Job Type: Full-Time

🔹 Category: Hospitality & Tourism

🔹 Date Posted: May 20, 2025

🔹 Experience Level: 1-3 years (entry-level)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Serving as a brand ambassador for Travel + Leisure Co.
• Engaging with prospective customers at local attractions and events.
• Inviting guests to attend sales presentations and qualifying potential customers.
• Maintaining production standards and meeting minimum performance goals.

ASSUMPTION: This role requires strong communication skills, a friendly demeanor, and the ability to work well in a team environment. It is ideal for individuals who enjoy meeting new people and thrive in a fast-paced, sales-driven atmosphere.

📋 Key Responsibilities

✅ Serve as a positive and professional brand ambassador for Wyndham Destinations.

✅ Greet, present, and incentivize prospective customers to attend a sales-preview tour.

✅ Screen and qualify potential customers based on company guidelines.

✅ Make sales-tour reservations and collect required deposits.

ASSUMPTION: This role involves a significant amount of face-to-face interaction with potential customers, requiring strong communication and interpersonal skills.

🎯 Required Qualifications

Education: High School Diploma or equivalent is required.

Experience: 1 to 3 years of sales and/or marketing experience is preferred but not required.

Required Skills:

• Clear and concise written and verbal communication skills.
• Ability to work in a team environment within a shared space.
• Proficient in MS Excel, MS Word, general computer skills, and smart devices.

Preferred Skills:

• Sales and/or marketing experience.

ASSUMPTION: While sales experience is preferred, the company is willing to train the right candidate with a strong work ethic and enthusiasm for sales.

💰 Compensation & Benefits

Salary Range: The salary range for this position is $25,000 - $35,000 per year, depending on experience and performance. This is an estimate based on industry standards for entry-level sales positions in the hospitality industry.

Benefits:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (for full-time associates)
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Working Hours: Full-time associates are expected to work a minimum of 40 hours per week, including weekends and holidays. The work schedule may vary depending on business needs and may include day, evening, and night shifts.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and performance. The company offers a comprehensive benefits package to full-time associates, including health, wellness, and financial benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Travel + Leisure Co. operates in the hospitality industry, offering vacation ownership and membership travel services to customers worldwide.

Company Size: With over 19,000 dedicated associates around the globe, Travel + Leisure Co. is a large organization that provides ample opportunities for growth and development.

Founded: Travel + Leisure Co. was founded in 1980 and has since grown to become the world's leading vacation ownership and membership travel company.

Company Description:

• Travel + Leisure Co. offers more than six million vacations to travelers every year.
• The company's extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide.
• Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI.

Company Specialties:

• Vacation Ownership
• Membership Travel
• Timeshare Exchange
• Subscription Travel Club

Company Website: www.travelandleisureco.com

ASSUMPTION: Travel + Leisure Co. is a well-established company with a strong reputation in the hospitality industry. The company's extensive portfolio of vacation ownership and membership travel services provides ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This is an entry-level position within the hospitality industry, ideal for candidates seeking to begin their careers in sales and marketing.

Reporting Structure: The Sr. Community Marketing Agent reports directly to the Marketing Manager and works closely with the sales team to achieve company goals.

Work Arrangement: This is an on-site position, requiring associates to work at the company's location in Rio Mar, Puerto Rico. The work arrangement may include day, evening, and night shifts, as well as weekends and holidays.

Growth Opportunities:

• Proven performers may have the opportunity to advance to management or other leadership roles within the company.
• The company offers training and development opportunities to help associates grow their skills and careers.
• Associates may have the opportunity to transfer to other locations or departments within the company.

ASSUMPTION: This entry-level position offers ample opportunities for growth and development within the company. Proven performers may have the opportunity to advance their careers within the organization.

🌍 Location & Work Environment

Office Type: The company operates a modern and well-equipped office in Rio Mar, Puerto Rico.

Office Location(s): Rio Mar, Puerto Rico

Geographic Context:

• Rio Mar is a popular tourist destination in Puerto Rico, known for its beautiful beaches and resorts.
• The area offers a warm and tropical climate, with average temperatures ranging from the mid-70s to the mid-80s Fahrenheit throughout the year.
• Rio Mar is conveniently located near major attractions, shopping, and dining options.

Work Schedule: Full-time associates are expected to work a minimum of 40 hours per week, including weekends and holidays. The work schedule may vary depending on business needs and may include day, evening, and night shifts.

ASSUMPTION: The work environment at Travel + Leisure Co. is fast-paced and dynamic, with a strong focus on sales and customer service. Associates should be comfortable working in a team environment and have strong communication and interpersonal skills.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the marketing manager and/or sales team
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication skills
• Sales aptitude
• Customer service orientation
• Teamwork and collaboration

Application Tips:

• Highlight any relevant sales or marketing experience on your resume.
• Tailor your cover letter to demonstrate your enthusiasm for sales and customer service.
• Prepare examples of your customer service and sales skills to discuss during the interview.

ATS Keywords: Sales, Marketing, Customer Service, Brand Ambassador, Event Attendance, Presentation, Lead Qualification, Reservation Management, Training, Industry Trends, Technical Skills, MS Excel, MS Word, Smart Devices

ASSUMPTION: The application process for this role is straightforward and focused on assessing the candidate's sales and customer service skills. Applicants should highlight any relevant experience and demonstrate their enthusiasm for the role during the interview process.

🛠️ Tools & Technologies

• MS Excel
• MS Word
• Smart Devices

ASSUMPTION: This role requires proficiency in MS Excel, MS Word, and smart devices. Associates should be comfortable using these tools to manage reservations, collect deposits, and maintain company records.

👔 Cultural Fit Considerations

Company Values:

• Putting the world on vacation
• Delivering excellence
• Celebrating together
• Supporting one another

Work Style:

• Fast-paced and dynamic
• Team-oriented
• Customer-focused
• Results-driven

Self-Assessment Questions:

• Do you enjoy meeting new people and building relationships?
• Are you comfortable working in a fast-paced, sales-driven environment?
• Do you thrive on achieving and exceeding sales targets?
• Are you a team player who enjoys collaborating with others to achieve common goals?

ASSUMPTION: Travel + Leisure Co. values associates who are enthusiastic, customer-focused, and results-driven. Candidates should assess their fit with the company's values and work style to ensure a successful and fulfilling career.

⚠️ Potential Challenges

• Working weekends and holidays may be required.
• The work environment can be fast-paced and demanding, requiring strong time management and organizational skills.
• Associates may be required to work day, evening, and night shifts, as well as travel to local attractions and events.
• The success of this role is heavily dependent on the associate's ability to meet and exceed sales targets.

ASSUMPTION: While this role offers numerous opportunities for growth and development, it also presents several challenges that candidates should be prepared to face.

📈 Similar Roles Comparison

• This role is similar to other community marketing or brand ambassador positions within the hospitality industry.
• However, this role is unique in that it focuses specifically on vacation ownership and membership travel services.
• Career progression in this role may lead to management or leadership positions within the company.

ASSUMPTION: While this role shares similarities with other community marketing or brand ambassador positions, it is unique in its focus on vacation ownership and membership travel services. Candidates should research similar roles within the industry to gain a better understanding of the position and its potential for career growth.

📝 Sample Projects

• Developing and implementing a marketing campaign to promote vacation ownership at a local event or attraction.
• Creating and delivering a sales presentation to a group of potential customers, highlighting the benefits of vacation ownership and membership travel services.
• Collaborating with the sales team to identify and pursue new marketing opportunities in the local area.

ASSUMPTION: These sample projects provide a glimpse into the day-to-day responsibilities and tasks associated with this role. Candidates should be prepared to discuss their relevant experience and skills during the interview process.

❓ Key Questions to Ask During Interview

• What are the key performance indicators (KPIs) for this role, and how will my success be measured?
• How does this role contribute to the overall success of the company's vacation ownership and membership travel services?
• What opportunities are there for growth and development within the company?
• How does the company support its associates in achieving their career goals?
• What is the typical career path for someone in this role?

ASSUMPTION: These key questions provide candidates with valuable insights into the role, the company, and its culture. Asking thoughtful and relevant questions demonstrates the candidate's interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant sales and marketing experience.
• Write a cover letter expressing your enthusiasm for sales and customer service, and your fit with the company's values and work style.
• Prepare examples of your customer service and sales skills to discuss during the interview.
• Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.