🔹 Job Title: Sr Director - Account Management - Fintech
🔹 Company: Concentrix
🔹 Location: USA, UT, Work-at-Home
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-04-07
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote (Work-at-Home)
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset, strong sales and account management skills, and a deep understanding of the Fintech sector.
✅ Develop and refine client-specific strategies and account plans, including sales targets, forecasting, relationship mapping/strategies, whitespace opportunities, and growing existing business lines
✅ Create and develop key client executive relationships at target clients, building consensus across multiple functional areas
✅ Identify, articulate, and synthesize client needs to close complex and comprehensive outsourcing engagements
✅ Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue
✅ Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc.)
✅ Analyze client’s business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis
✅ Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT, and operations
✅ Deliver positive results in a matrixed/cross-functional environment, both internally and within client accounts
ASSUMPTION: This role involves frequent collaboration with internal teams and clients, requiring strong communication and project management skills.
Education: BA/BS or similar work-related experience
Experience: Minimum of ten years working in outsourcing operations, sales, and/or consulting
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with a strong background in account management, sales, and digital customer engagement solutions are likely to succeed in this role.
Salary Range: $160,000 - $210,000 per year, plus incentives that align with individual and company performance
Benefits:
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual salaries may vary based on work location, qualifications, skills, education, experience, and competencies.
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on customer experience solutions and technology. The Fintech sector is a significant part of their client portfolio.
Company Size: Concentrix is a large organization with over 10,000 employees, providing ample opportunities for career growth and collaboration.
Founded: Concentrix was founded in 1982 and has since grown into a global leader in customer experience solutions and technology.
Company Description:
Company Specialties:
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix is a well-established company with a strong reputation in the IT Services and IT Consulting industry, offering a wide range of services and opportunities for career growth.
Career Level: This role is at the senior director level, requiring a high level of strategic thinking, leadership, and sales expertise.
Reporting Structure: The Sr Director reports directly to the Chief Revenue Officer and oversees a team of subject matter experts.
Work Arrangement: This role is remote, with an expectation to travel worldwide approximately 25% of the time (post-COVID-19).
Growth Opportunities:
ASSUMPTION: Successful candidates in this role will have the opportunity to grow within the company, taking on new challenges and expanding their skills and experience.
Office Type: Remote (Work-at-Home)
Office Location(s): USA, UT, Work-at-Home
Geographic Context:
Work Schedule: Full-time (40 hours per week), with an expectation to travel worldwide approximately 25% of the time (post-COVID-19)
ASSUMPTION: The remote work arrangement offers flexibility and the opportunity to work from home, while the travel requirement provides exposure to diverse business environments and clients.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Management, Fintech, Sales Strategy, Client Relationships, Operational Performance, Revenue Growth, Digital Customer Engagement, Outsourced Solutions, Contact Center Solutions, Strategic Thinking, Project Management, Negotiation, Risk Assessment, Financial Acumen, Team Leadership, Problem Solving
ASSUMPTION: Concentrix uses Applicant Tracking Systems (ATS) to manage and filter job applications. Including relevant keywords in your resume and cover letter can help your application pass through the ATS and increase your chances of being considered for an interview.
ASSUMPTION: Familiarity with these tools and technologies is not required but may be helpful in performing the job effectively.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Concentrix values a diverse and inclusive work environment, with a strong focus on collaboration, innovation, and customer-centricity. Candidates who align with these values and work styles are likely to be a good fit for the company.
ASSUMPTION: These challenges require strong time management, communication, and adaptability skills, as well as the ability to work effectively in a remote and dynamic environment.
ASSUMPTION: While this role shares similarities with other senior account management positions, Concentrix' unique offerings and global presence provide distinct opportunities for growth and collaboration.
ASSUMPTION: These sample projects demonstrate the strategic, collaborative, and results-driven nature of the role, requiring strong sales, account management, and project management skills.
ASSUMPTION: These questions help assess the work environment, team dynamics, and growth opportunities within the role and company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.