πΉ Job Title: Sr. Manager Acquisition and Retention
πΉ Company: Delivery Hero
πΉ Location: Dubai, United Arab Emirates
πΉ Job Type: Full-time
πΉ Category: Management, Business Development
πΉ Date Posted: May 27, 2025
πΉ Experience Level: 5-10 years
πΉ Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset, operational sharpness, and the ability to thrive in a competitive market. It involves leading a team to deliver high-quality supply at speed, ensuring every new partner is set up for success from Day 1.
β Define & Lead New Acquisition Strategy: Build and evolve the UAE-wide acquisition strategy to ensure talabat continues to lead on restaurant choice. Focus on market mapping, prospecting, and activation of high-potential partners across cities, cuisines, and formats.
β Grow Restaurant Supply at Speed and Quality: Ensure a steady and strategic inflow of new restaurant partners, balancing quantity with quality. Monitor pipeline health, optimize resource allocation, and ensure efficient territory management.
β Own the End-to-End Onboarding Experience: Design and drive an exceptional onboarding process that ensures operational readiness and early-stage success for new partners. Collaborate cross-functionally to improve time to go-live and internal efficiencies.
β Build a High-Performing Acquisition Organization: Lead, coach, and develop a team of acquisition leads, field specialists, and onboarding coordinators. Instill a winning mindset, accountability, and a culture of speed, ownership, and performance.
β Innovate & Scale Go-To-Market Playbooks: Continuously improve our acquisition approach through performance insights, market feedback, competitor benchmarking, and experimentation.
β Drive Local Market Penetration: Deeply understand local market dynamics across emirates, and use data-driven insights to prioritize efforts and adjust tactics accordingly.
β Influence Strategic Budgeting to Accelerate Growth: Act as a commercial thought partner to internal stakeholders, making a strong case for strategic budget allocation to accelerate the acquisition cycle and maximize partner readiness.
β Build Market Influence: Cultivate strong relationships with key restaurant owners, entrepreneurs, and F&B stakeholders to generate word-of-mouth and strategic referrals in the ecosystem.
β Cross-Functional Collaboration: Partner with marketing, legal, operations, and product teams to build a seamless restaurant acquisition engine and accelerate time-to-value.
ASSUMPTION: This role requires a high level of collaboration and influence across various teams and stakeholders to achieve success.
Education: Bachelorβs degree
Experience: 8 years in sales operations, or sales strategy roles, preferably in tech, F&B, or e-commerce.
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, having experience in the food delivery industry and fluency in Arabic could be beneficial for this role due to the local market context.
Salary Range: ASSUMPTION: Based on industry standards for a senior management role in the UAE, the estimated salary range is AED 35,000 - 50,000 per month (USD 9,525 - 13,636).
Benefits:
Working Hours: Full-time, 40 hours per week. May require flexible hours to accommodate business needs.
ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large organization with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse teams and projects.
Founded: Delivery Hero was founded in 2011 and has since grown to become the worldβs leading local delivery platform, operating in over 70 countries.
Company Description:
Company Specialties:
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and exposure to diverse markets and cultures.
Career Level: This role is a senior management position, requiring strategic thinking, leadership, and operational excellence.
Reporting Structure: The Sr. Manager Acquisition and Retention reports directly to the Head of New Business Development for the UAE.
Work Arrangement: This role is on-site, based in Dubai, United Arab Emirates.
Growth Opportunities:
ASSUMPTION: Delivery Hero's rapid growth and expansion present numerous opportunities for career progression and development.
Office Type: Delivery Hero's Dubai office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): Oranienburger StraΓe 70, Berlin, Germany (Global Headquarters); IFC, Dubai, United Arab Emirates (Middle East Headquarters)
Geographic Context:
Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to accommodate business needs.
ASSUMPTION: The Dubai office provides a dynamic and multicultural work environment, with opportunities for professional growth and development.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: talabat, acquisition, retention, restaurant, strategy, leadership, team management, operational excellence, stakeholder management, CRM, BI tools, project management, process improvement, strategic planning, market analysis, data-driven insights, performance insights, cross-functional collaboration
ASSUMPTION: Delivery Hero's recruitment process is designed to assess candidates' strategic thinking, leadership, and operational skills, as well as their cultural fit with the organization.
ASSUMPTION: The required tools and technologies for this role are standard for sales operations and management positions in the tech industry.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Delivery Hero values candidates who are adaptable, collaborative, and results-driven, with a strong commitment to the company's mission and values.
ASSUMPTION: These challenges require strong leadership, strategic thinking, and operational excellence to overcome successfully.
ASSUMPTION: This role offers a unique blend of strategic, operational, and leadership responsibilities, making it an attractive opportunity for experienced professionals looking to make a significant impact on the company's growth and success.
ASSUMPTION: These sample projects reflect the strategic, operational, and analytical aspects of the Sr. Manager Acquisition and Retention role.
ASSUMPTION: These questions demonstrate your interest in the role, the company, and its long-term success, while also providing valuable insights into the work environment and career growth opportunities.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.