Sr. Manager Acquisition and Retention

📌 Core Information

🔹 Job Title: Sr. Manager Acquisition and Retention

🔹 Company: Delivery Hero

🔹 Location: Dubai, United Arab Emirates

🔹 Job Type: Full-time

🔹 Category: Management, Business Development

🔹 Date Posted: May 27, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading talabat’s restaurant acquisition efforts in the UAE
• Defining and leading new acquisition strategy
• Growing restaurant supply at speed and quality
• Owning the end-to-end onboarding experience
• Building a high-performing acquisition organization

ASSUMPTION: This role requires a strategic mindset, operational sharpness, and the ability to thrive in a competitive market. It involves leading a team to deliver high-quality supply at speed, ensuring every new partner is set up for success from Day 1.

📋 Key Responsibilities

✅ Define & Lead New Acquisition Strategy: Build and evolve the UAE-wide acquisition strategy to ensure talabat continues to lead on restaurant choice. Focus on market mapping, prospecting, and activation of high-potential partners across cities, cuisines, and formats.

✅ Grow Restaurant Supply at Speed and Quality: Ensure a steady and strategic inflow of new restaurant partners, balancing quantity with quality. Monitor pipeline health, optimize resource allocation, and ensure efficient territory management.

✅ Own the End-to-End Onboarding Experience: Design and drive an exceptional onboarding process that ensures operational readiness and early-stage success for new partners. Collaborate cross-functionally to improve time to go-live and internal efficiencies.

✅ Build a High-Performing Acquisition Organization: Lead, coach, and develop a team of acquisition leads, field specialists, and onboarding coordinators. Instill a winning mindset, accountability, and a culture of speed, ownership, and performance.

✅ Innovate & Scale Go-To-Market Playbooks: Continuously improve our acquisition approach through performance insights, market feedback, competitor benchmarking, and experimentation.

✅ Drive Local Market Penetration: Deeply understand local market dynamics across emirates, and use data-driven insights to prioritize efforts and adjust tactics accordingly.

✅ Influence Strategic Budgeting to Accelerate Growth: Act as a commercial thought partner to internal stakeholders, making a strong case for strategic budget allocation to accelerate the acquisition cycle and maximize partner readiness.

✅ Build Market Influence: Cultivate strong relationships with key restaurant owners, entrepreneurs, and F&B stakeholders to generate word-of-mouth and strategic referrals in the ecosystem.

✅ Cross-Functional Collaboration: Partner with marketing, legal, operations, and product teams to build a seamless restaurant acquisition engine and accelerate time-to-value.

ASSUMPTION: This role requires a high level of collaboration and influence across various teams and stakeholders to achieve success.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: 8 years in sales operations, or sales strategy roles, preferably in tech, F&B, or e-commerce.

Required Skills:

• Proven experience leading high-performing teams and executing strategic plans.
• Skilled in project management, process improvement, and using CRM/BI tools.
• Excellent stakeholder management and relationship-building abilities.
• Thrives in a high-speed, agile, and ambiguous environment.

Preferred Skills:

• Experience in the food delivery industry.
• Fluency in Arabic.

ASSUMPTION: While not explicitly stated, having experience in the food delivery industry and fluency in Arabic could be beneficial for this role due to the local market context.

💰 Compensation & Benefits

Salary Range: ASSUMPTION: Based on industry standards for a senior management role in the UAE, the estimated salary range is AED 35,000 - 50,000 per month (USD 9,525 - 13,636).

Benefits:

• Health insurance
• Dental insurance
• Life insurance
• Retirement plan
• Employee discounts on talabat services

Working Hours: Full-time, 40 hours per week. May require flexible hours to accommodate business needs.

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.

Company Size: Delivery Hero is a large organization with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: Delivery Hero was founded in 2011 and has since grown to become the world’s leading local delivery platform, operating in over 70 countries.

Company Description:

• Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.
• The company operates in a fast-paced, agile environment and values adaptability and speed.
• Delivery Hero fosters a culture of diversity, inclusion, and collaboration.

Company Specialties:

• Online food ordering and delivery
• eCommerce
• Technology
• Machine Learning
• Logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and exposure to diverse markets and cultures.

📊 Role Analysis

Career Level: This role is a senior management position, requiring strategic thinking, leadership, and operational excellence.

Reporting Structure: The Sr. Manager Acquisition and Retention reports directly to the Head of New Business Development for the UAE.

Work Arrangement: This role is on-site, based in Dubai, United Arab Emirates.

Growth Opportunities:

• Potential to expand the role's scope and responsibilities based on performance and market needs.
• Opportunities to work on strategic projects that impact the company's growth and expansion.
• Possibility to transition into other senior roles within the organization as the company grows and evolves.

ASSUMPTION: Delivery Hero's rapid growth and expansion present numerous opportunities for career progression and development.

🌍 Location & Work Environment

Office Type: Delivery Hero's Dubai office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Oranienburger Straße 70, Berlin, Germany (Global Headquarters); IFC, Dubai, United Arab Emirates (Middle East Headquarters)

Geographic Context:

• The UAE, particularly Dubai, is a multicultural hub with a thriving food and beverage industry.
• The country's strategic location and strong economy make it an attractive market for online food delivery services.
• Dubai offers a high quality of life, with excellent infrastructure, education, and healthcare facilities.

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to accommodate business needs.

ASSUMPTION: The Dubai office provides a dynamic and multicultural work environment, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the Talent Acquisition team
• First-round interview with the hiring manager
• Final-round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Leadership and team management capabilities
• Operational excellence and process improvement mindset
• Communication and stakeholder management skills
• Cultural fit and alignment with Delivery Hero's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your strategic planning, team leadership, and operational excellence achievements.
• Research Delivery Hero and talabat to demonstrate your understanding of the company and its mission.

ATS Keywords: talabat, acquisition, retention, restaurant, strategy, leadership, team management, operational excellence, stakeholder management, CRM, BI tools, project management, process improvement, strategic planning, market analysis, data-driven insights, performance insights, cross-functional collaboration

ASSUMPTION: Delivery Hero's recruitment process is designed to assess candidates' strategic thinking, leadership, and operational skills, as well as their cultural fit with the organization.

🛠️ Tools & Technologies

• CRM tools (e.g., Salesforce, HubSpot)
• Business Intelligence tools (e.g., Tableau, Power BI)
• Project management tools (e.g., Asana, Trello)
• Data analysis and visualization tools (e.g., Excel, Google Analytics)

ASSUMPTION: The required tools and technologies for this role are standard for sales operations and management positions in the tech industry.

👔 Cultural Fit Considerations

Company Values:

• We build
• We deliver
• We lead

Work Style:

• Fast-paced and agile
• Collaborative and inclusive
• Data-driven and performance-focused

Self-Assessment Questions:

• Do you thrive in a fast-paced, agile environment?
• Are you comfortable working with diverse teams and stakeholders?
• Do you have a strong bias for action and a results-driven mindset?

ASSUMPTION: Delivery Hero values candidates who are adaptable, collaborative, and results-driven, with a strong commitment to the company's mission and values.

⚠️ Potential Challenges

• Managing a high-performing team in a competitive market
• Balancing quantity and quality in restaurant acquisition efforts
• Navigating a fast-paced, agile work environment
• Building strong relationships with key restaurant owners and stakeholders

ASSUMPTION: These challenges require strong leadership, strategic thinking, and operational excellence to overcome successfully.

📈 Similar Roles Comparison

• Unlike other management roles, this position focuses specifically on restaurant acquisition and retention, making it a unique opportunity to shape talabat's strategic pillar of Choice.
• In the competitive food delivery industry, this role requires a deep understanding of local market dynamics and a strong focus on data-driven insights.
• Career progression in this role could lead to senior leadership positions within talabat or Delivery Hero, offering opportunities for growth and development.

ASSUMPTION: This role offers a unique blend of strategic, operational, and leadership responsibilities, making it an attractive opportunity for experienced professionals looking to make a significant impact on the company's growth and success.

📝 Sample Projects

• Developing and implementing a new restaurant acquisition strategy to drive growth in a specific emirate
• Optimizing the onboarding process to reduce time to go-live and improve partner satisfaction
• Analyzing market data to identify high-potential restaurant partners and optimize resource allocation

ASSUMPTION: These sample projects reflect the strategic, operational, and analytical aspects of the Sr. Manager Acquisition and Retention role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role collaborate with other teams and stakeholders to achieve success?
• What are the most significant challenges facing the restaurant acquisition and retention efforts in the UAE?
• How does Delivery Hero support the professional growth and development of its employees?
• What is the company's long-term vision for talabat and the UAE market?

ASSUMPTION: These questions demonstrate your interest in the role, the company, and its long-term success, while also providing valuable insights into the work environment and career growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your strategic planning, team leadership, and operational excellence achievements.
• Research Delivery Hero and talabat to demonstrate your understanding of the company and its mission.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.