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Sr. Manager Acquisition and Retention

Delivery Hero
Full-time
On-site
Dubai, Dubayy, United Arab Emirates
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Sr. Manager Acquisition and Retention

πŸ”Ή Company: Delivery Hero

πŸ”Ή Location: Dubai, United Arab Emirates

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Management, Business Development

πŸ”Ή Date Posted: May 27, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Leading talabat’s restaurant acquisition efforts in the UAE
  • Defining and leading new acquisition strategy
  • Growing restaurant supply at speed and quality
  • Owning the end-to-end onboarding experience
  • Building a high-performing acquisition organization

ASSUMPTION: This role requires a strategic mindset, operational sharpness, and the ability to thrive in a competitive market. It involves leading a team to deliver high-quality supply at speed, ensuring every new partner is set up for success from Day 1.

πŸ“‹ Key Responsibilities

βœ… Define & Lead New Acquisition Strategy: Build and evolve the UAE-wide acquisition strategy to ensure talabat continues to lead on restaurant choice. Focus on market mapping, prospecting, and activation of high-potential partners across cities, cuisines, and formats.

βœ… Grow Restaurant Supply at Speed and Quality: Ensure a steady and strategic inflow of new restaurant partners, balancing quantity with quality. Monitor pipeline health, optimize resource allocation, and ensure efficient territory management.

βœ… Own the End-to-End Onboarding Experience: Design and drive an exceptional onboarding process that ensures operational readiness and early-stage success for new partners. Collaborate cross-functionally to improve time to go-live and internal efficiencies.

βœ… Build a High-Performing Acquisition Organization: Lead, coach, and develop a team of acquisition leads, field specialists, and onboarding coordinators. Instill a winning mindset, accountability, and a culture of speed, ownership, and performance.

βœ… Innovate & Scale Go-To-Market Playbooks: Continuously improve our acquisition approach through performance insights, market feedback, competitor benchmarking, and experimentation.

βœ… Drive Local Market Penetration: Deeply understand local market dynamics across emirates, and use data-driven insights to prioritize efforts and adjust tactics accordingly.

βœ… Influence Strategic Budgeting to Accelerate Growth: Act as a commercial thought partner to internal stakeholders, making a strong case for strategic budget allocation to accelerate the acquisition cycle and maximize partner readiness.

βœ… Build Market Influence: Cultivate strong relationships with key restaurant owners, entrepreneurs, and F&B stakeholders to generate word-of-mouth and strategic referrals in the ecosystem.

βœ… Cross-Functional Collaboration: Partner with marketing, legal, operations, and product teams to build a seamless restaurant acquisition engine and accelerate time-to-value.

ASSUMPTION: This role requires a high level of collaboration and influence across various teams and stakeholders to achieve success.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: 8 years in sales operations, or sales strategy roles, preferably in tech, F&B, or e-commerce.

Required Skills:

  • Proven experience leading high-performing teams and executing strategic plans.
  • Skilled in project management, process improvement, and using CRM/BI tools.
  • Excellent stakeholder management and relationship-building abilities.
  • Thrives in a high-speed, agile, and ambiguous environment.

Preferred Skills:

  • Experience in the food delivery industry.
  • Fluency in Arabic.

ASSUMPTION: While not explicitly stated, having experience in the food delivery industry and fluency in Arabic could be beneficial for this role due to the local market context.

πŸ’° Compensation & Benefits

Salary Range: ASSUMPTION: Based on industry standards for a senior management role in the UAE, the estimated salary range is AED 35,000 - 50,000 per month (USD 9,525 - 13,636).

Benefits:

  • Health insurance
  • Dental insurance
  • Life insurance
  • Retirement plan
  • Employee discounts on talabat services

Working Hours: Full-time, 40 hours per week. May require flexible hours to accommodate business needs.

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.

Company Size: Delivery Hero is a large organization with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: Delivery Hero was founded in 2011 and has since grown to become the world’s leading local delivery platform, operating in over 70 countries.

Company Description:

  • Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.
  • The company operates in a fast-paced, agile environment and values adaptability and speed.
  • Delivery Hero fosters a culture of diversity, inclusion, and collaboration.

Company Specialties:

  • Online food ordering and delivery
  • eCommerce
  • Technology
  • Machine Learning
  • Logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and exposure to diverse markets and cultures.

πŸ“Š Role Analysis

Career Level: This role is a senior management position, requiring strategic thinking, leadership, and operational excellence.

Reporting Structure: The Sr. Manager Acquisition and Retention reports directly to the Head of New Business Development for the UAE.

Work Arrangement: This role is on-site, based in Dubai, United Arab Emirates.

Growth Opportunities:

  • Potential to expand the role's scope and responsibilities based on performance and market needs.
  • Opportunities to work on strategic projects that impact the company's growth and expansion.
  • Possibility to transition into other senior roles within the organization as the company grows and evolves.

ASSUMPTION: Delivery Hero's rapid growth and expansion present numerous opportunities for career progression and development.

🌍 Location & Work Environment

Office Type: Delivery Hero's Dubai office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Oranienburger Straße 70, Berlin, Germany (Global Headquarters); IFC, Dubai, United Arab Emirates (Middle East Headquarters)

Geographic Context:

  • The UAE, particularly Dubai, is a multicultural hub with a thriving food and beverage industry.
  • The country's strategic location and strong economy make it an attractive market for online food delivery services.
  • Dubai offers a high quality of life, with excellent infrastructure, education, and healthcare facilities.

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to accommodate business needs.

ASSUMPTION: The Dubai office provides a dynamic and multicultural work environment, with opportunities for professional growth and development.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening with the Talent Acquisition team
  • First-round interview with the hiring manager
  • Final-round interview with senior leadership
  • Background check and offer extension

Key Assessment Areas:

  • Strategic thinking and problem-solving skills
  • Leadership and team management capabilities
  • Operational excellence and process improvement mindset
  • Communication and stakeholder management skills
  • Cultural fit and alignment with Delivery Hero's values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
  • Prepare examples of your strategic planning, team leadership, and operational excellence achievements.
  • Research Delivery Hero and talabat to demonstrate your understanding of the company and its mission.

ATS Keywords: talabat, acquisition, retention, restaurant, strategy, leadership, team management, operational excellence, stakeholder management, CRM, BI tools, project management, process improvement, strategic planning, market analysis, data-driven insights, performance insights, cross-functional collaboration

ASSUMPTION: Delivery Hero's recruitment process is designed to assess candidates' strategic thinking, leadership, and operational skills, as well as their cultural fit with the organization.

πŸ› οΈ Tools & Technologies

  • CRM tools (e.g., Salesforce, HubSpot)
  • Business Intelligence tools (e.g., Tableau, Power BI)
  • Project management tools (e.g., Asana, Trello)
  • Data analysis and visualization tools (e.g., Excel, Google Analytics)

ASSUMPTION: The required tools and technologies for this role are standard for sales operations and management positions in the tech industry.

πŸ‘” Cultural Fit Considerations

Company Values:

  • We build
  • We deliver
  • We lead

Work Style:

  • Fast-paced and agile
  • Collaborative and inclusive
  • Data-driven and performance-focused

Self-Assessment Questions:

  • Do you thrive in a fast-paced, agile environment?
  • Are you comfortable working with diverse teams and stakeholders?
  • Do you have a strong bias for action and a results-driven mindset?

ASSUMPTION: Delivery Hero values candidates who are adaptable, collaborative, and results-driven, with a strong commitment to the company's mission and values.

⚠️ Potential Challenges

  • Managing a high-performing team in a competitive market
  • Balancing quantity and quality in restaurant acquisition efforts
  • Navigating a fast-paced, agile work environment
  • Building strong relationships with key restaurant owners and stakeholders

ASSUMPTION: These challenges require strong leadership, strategic thinking, and operational excellence to overcome successfully.

πŸ“ˆ Similar Roles Comparison

  • Unlike other management roles, this position focuses specifically on restaurant acquisition and retention, making it a unique opportunity to shape talabat's strategic pillar of Choice.
  • In the competitive food delivery industry, this role requires a deep understanding of local market dynamics and a strong focus on data-driven insights.
  • Career progression in this role could lead to senior leadership positions within talabat or Delivery Hero, offering opportunities for growth and development.

ASSUMPTION: This role offers a unique blend of strategic, operational, and leadership responsibilities, making it an attractive opportunity for experienced professionals looking to make a significant impact on the company's growth and success.

πŸ“ Sample Projects

  • Developing and implementing a new restaurant acquisition strategy to drive growth in a specific emirate
  • Optimizing the onboarding process to reduce time to go-live and improve partner satisfaction
  • Analyzing market data to identify high-potential restaurant partners and optimize resource allocation

ASSUMPTION: These sample projects reflect the strategic, operational, and analytical aspects of the Sr. Manager Acquisition and Retention role.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 90 days?
  • How does this role collaborate with other teams and stakeholders to achieve success?
  • What are the most significant challenges facing the restaurant acquisition and retention efforts in the UAE?
  • How does Delivery Hero support the professional growth and development of its employees?
  • What is the company's long-term vision for talabat and the UAE market?

ASSUMPTION: These questions demonstrate your interest in the role, the company, and its long-term success, while also providing valuable insights into the work environment and career growth opportunities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
  • Prepare examples of your strategic planning, team leadership, and operational excellence achievements.
  • Research Delivery Hero and talabat to demonstrate your understanding of the company and its mission.
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.