🔹 Job Title: Senior Manager Acquisition and Retention
🔹 Company: Delivery Hero
🔹 Location: Dubai, United Arab Emirates
🔹 Job Type: Full-time
🔹 Category: Business Development
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset, operational sharpness, and the ability to thrive in a competitive market. The ideal candidate will have a proven track record in business development, sales, or strategy, preferably in tech, F&B, or e-commerce.
✅ Define & Lead New Acquisition Strategy: Build and evolve the UAE-wide acquisition strategy to ensure talabat continues to lead on restaurant choice. Focus on market mapping, prospecting, and activation of high-potential partners across cities, cuisines, and formats.
✅ Grow Restaurant Supply at Speed and Quality: Ensure a steady and strategic inflow of new restaurant partners, balancing quantity with quality. Monitor pipeline health, optimize resource allocation, and ensure efficient territory management.
✅ Own the End-to-End Onboarding Experience: Design and drive an exceptional onboarding process that ensures operational readiness and early-stage success for new partners. Collaborate cross-functionally to improve time to go-live and internal efficiencies.
✅ Build a High-Performing Acquisition Organization: Lead, coach, and develop a team of acquisition leads, field specialists, and onboarding coordinators. Instill a winning mindset, accountability, and a culture of speed, ownership, and performance.
✅ Innovate & Scale Go-To-Market Playbooks: Continuously improve our acquisition approach through performance insights, market feedback, competitor benchmarking, and experimentation.
✅ Drive Local Market Penetration: Deeply understand local market dynamics across emirates, and use data-driven insights to prioritize efforts and adjust tactics accordingly.
✅ Influence Strategic Budgeting to Accelerate Growth: Act as a commercial thought partner to internal stakeholders, making a strong case for strategic budget allocation to accelerate the acquisition cycle and maximize partner readiness.
✅ Build Market Influence: Cultivate strong relationships with key restaurant owners, entrepreneurs, and F&B stakeholders to generate word-of-mouth and strategic referrals in the ecosystem.
✅ Cross-Functional Collaboration: Partner with marketing, legal, operations, and product teams to build a seamless restaurant acquisition engine and accelerate time-to-value.
ASSUMPTION: This role requires strong leadership, strategic thinking, and the ability to work effectively with cross-functional teams.
Education: Bachelor’s degree
Experience: 8+ years in business development, sales, or strategy, preferably in tech, F&B, or e-commerce
Required Skills:
Preferred Skills:
ASSUMPTION: The ideal candidate will have a strong commercial background, with a proven track record in business development, sales, or strategy. Experience in the UAE F&B landscape is a plus.
Salary Range: ASSUMPTION: The salary range for this role is estimated to be between AED 35,000 - 50,000 per month, based on industry standards for a senior manager role in the UAE. Final offer will depend on the candidate's qualifications and experience.
Benefits:
Working Hours: Full-time, 40 hours per week. Flexible working hours may be available.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and experience. Benefits are subject to change and may vary based on the company's policies.
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large company with over 10,000 employees worldwide. This size offers opportunities for growth and exposure to diverse teams and projects.
Founded: Delivery Hero was founded in 2011 and has since grown to become a leading local delivery platform, operating in over 70 countries worldwide.
Company Description:
Company Specialties:
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero is a well-established company with a strong presence in the online food delivery market. The company's size and global presence offer opportunities for career growth and development.
Career Level: This role is a senior management position, requiring a high level of experience and expertise in business development, sales, or strategy.
Reporting Structure: The Senior Manager Acquisition and Retention will report directly to the Head of New Business Development for talabat in the UAE.
Work Arrangement: This role is on-site, with the primary work location being Dubai, United Arab Emirates.
Growth Opportunities:
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a significant impact on the company's success.
Office Type: Delivery Hero's Dubai office is a modern and collaborative workspace, fostering innovation and creativity.
Office Location(s): Oranienburger Straße 70, Berlin, Berlin 10117, DE
Geographic Context:
Work Schedule: The work schedule for this role is full-time, with flexible working hours available.
ASSUMPTION: The work environment at Delivery Hero's Dubai office is collaborative and innovative, with a strong focus on driving growth and success.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Business Development, Sales, Strategy, Leadership, Market Knowledge, Project Management, Process Improvement, CRM Tools, Stakeholder Management, Relationship Building, Entrepreneurial Mindset, Results-Driven, Fast-Paced Environment
ASSUMPTION: The application process for this role is competitive, and candidates should tailor their application materials to highlight their relevant experience and skills.
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's internal systems and processes.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who are a strong cultural fit for Delivery Hero will be results-driven, entrepreneurial, and comfortable working in a fast-paced, collaborative environment.
ASSUMPTION: The Senior Manager Acquisition and Retention role presents unique challenges and opportunities for growth and development.
ASSUMPTION: While this role shares similarities with other senior management positions in the online food delivery industry, its focus on the UAE market and talabat's strategic pillar of choice makes it unique.
ASSUMPTION: The specific projects and initiatives in this role will vary depending on market conditions, competitor strategies, and the company's growth priorities.
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in and understanding of the role and the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.