📌 Core Information
🔹 Job Title: Sr. Manager, Communications Consultant
🔹 Company: TIAA
🔹 Location: Frisco, TX - 6303 Cowboys Way
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Serving as a Marketing and Communication SME for assigned Top 200 clients.
- Creating and delivering annual communication strategies to reinforce TIAA’s value.
- Proactively proposing communication solutions to address client-specific needs.
- Understanding each assigned client’s plan design and priorities to maximize communication strategies.
- Driving enrollments and contributions through regular client meetings and special projects.
ASSUMPTION: This role requires strong communication, strategic thinking, and client management skills. It involves working closely with Relationship Managers to retain and grow plan sponsor relationships.
📋 Key Responsibilities
✅ Serve as Marketing and Communication SME for assigned Top 200 clients.
✅ Create and deliver annual communication strategy to reinforce TIAA’s value.
✅ Proactively propose communication solutions to address client-specific needs.
✅ Understand each assigned client’s plan design and priorities to maximize communication strategies.
✅ Audit client enrollment process annually to identify opportunities for increased enrollments and contributions.
✅ Provide client-specific reporting on program effectiveness and reinforce the value of TIAA’s offer.
✅ Participate in special projects and perform other duties as assigned.
ASSUMPTION: This role requires a balance of strategic thinking, client management, and project management skills. It involves both proactive communication and reactive problem-solving.
🎯 Required Qualifications
Education: University degree preferred
Experience: 3+ years required; 5+ years preferred
Required Skills:
- Proven experience as a Communications Consultant, Relationship Manager, or similar role within Marketing.
- Strong client-facing experience and executive presence.
- Ability to consult with clients and influence thinking.
- Familiarity with project management, advertising/compliance review software, and customer relationship management platforms.
Preferred Skills:
- 5+ years of related work experience, with strong client facing experience (B2B preferred).
- Undergraduate degree in marketing, communications, advertising, or related field.
- Experience with the 403(b)-recordkeeping business.
ASSUMPTION: While a university degree is preferred, relevant work experience is considered more important for this role. Familiarity with the 403(b)-recordkeeping business is a plus but not required.
💰 Compensation & Benefits
Salary Range: $99,900/yr. - $150,000/yr. Actual base salary may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
Benefits:
- Retirement Program
- Health Offerings
- Wellness Offerings
- Work Life Offerings
Working Hours: 40 hours per week, with flexibility for special projects and client needs.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. The benefits listed are a general overview and may vary based on individual eligibility and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically focused on retirement plans, IRAs, mutual funds, life insurance, and 529 college savings plans.
Company Size: 10,001+ employees. This size indicates a large organization with extensive resources and opportunities for career growth.
Founded: TIAA was founded in 1918 to provide pensions for educators and has since expanded its services to other sectors.
Company Description:
- TIAA is committed to helping people achieve a more secure financial future.
- The company offers a range of financial services, including retirement plans, investment services, and insurance.
- TIAA serves a diverse range of clients, including those in education, healthcare, and nonprofit sectors.
Company Specialties:
- Retirement Plans
- IRAs
- Mutual Funds
- Life Insurance
- 529 college savings plans
- Brokerage Services
Company Website: https://www.tiaa.org
ASSUMPTION: TIAA’s large size and diverse client base offer opportunities for career growth and exposure to various aspects of the financial services industry.
📊 Role Analysis
Career Level: This role is at the senior manager level, indicating significant experience and responsibility.
Reporting Structure: The Sr. Manager, Communications Consultant reports directly to the Relationship Managers and works closely with them to retain and grow plan sponsor relationships.
Work Arrangement: This role is on-site, with the possibility of occasional remote work for special projects or client meetings.
Growth Opportunities:
- Potential advancement to a director or vice president role within the communications or marketing department.
- Opportunities to work on high-visibility projects and gain exposure to senior leadership.
- Possibility to expand into other areas of the business, such as product management or business development.
ASSUMPTION: This role offers opportunities for career growth within the communications department and potentially across other areas of the business.
🌍 Location & Work Environment
Office Type: TIAA’s Frisco, TX office is a corporate environment with a focus on collaboration and innovation.
Office Location(s): Frisco, TX - 6303 Cowboys Way
Geographic Context:
- Frisco, TX is part of the Dallas-Fort Worth metro area, offering a mix of urban and suburban living.
- The area has a humid subtropical climate, with hot summers and mild winters.
- Frisco is known for its strong economy, high-quality schools, and numerous recreational opportunities.
Work Schedule: The standard workweek is Monday through Friday, with some flexibility for special projects and client needs.
ASSUMPTION: The Frisco, TX office offers a collaborative work environment with opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the hiring team
- Final interview with senior leadership
Key Assessment Areas:
- Communication skills and ability to influence clients
- Strategic thinking and problem-solving
- Client management and relationship-building skills
- Project management and organizational skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role.
- Prepare examples of your communication strategies and their impact on client relationships.
- Research TIAA and the financial services industry to demonstrate your knowledge and enthusiasm for the role.
ATS Keywords: Marketing, Communications, Consultant, Relationship Management, Client Facing, Strategic Thinking, Project Management
ASSUMPTION: The interview process for this role will focus on assessing the candidate’s communication, strategic thinking, and client management skills.
🛠️ Tools & Technologies
- Project management software (e.g., Asana, Trello, Microsoft Project)
- Advertising/compliance review software (e.g., Flock, Brand24, Hootsuite)
- Customer relationship management platforms (e.g., Salesforce, HubSpot, Zoho CRM)
ASSUMPTION: Familiarity with these tools is preferred but not required. The ideal candidate will be able to learn and adapt to new technologies quickly.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Excellence
- Inclusion
- Accountability
- Stewardship
Work Style:
- Collaborative
- Innovative
- Client-focused
- Results-driven
- Adaptable
Self-Assessment Questions:
- Do you align with TIAA’s core values, particularly integrity and excellence?
- Are you comfortable working in a collaborative, innovative environment with a strong focus on client relationships?
- Do you thrive in a results-driven, adaptable work environment?
ASSUMPTION: TIAA values candidates who demonstrate strong alignment with their core values and a commitment to excellence in their work.
⚠️ Potential Challenges
- Managing multiple client relationships and prioritizing workloads effectively.
- Adapting to changes in the financial services industry and regulatory environment.
- Balancing strategic thinking with day-to-day project management tasks.
- Working in a large organization with a diverse range of clients and stakeholders.
ASSUMPTION: These challenges can be mitigated through strong organizational skills, effective prioritization, and a proactive approach to communication and client management.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on communications and client management within the financial services industry.
- Compared to other communications roles, this position requires a deeper understanding of the financial services industry and its regulatory environment.
- Career paths for this role may include advancement to director or vice president levels within the communications department or expansion into other areas of the business.
ASSUMPTION: This role offers unique opportunities for career growth and development within the communications department and potentially across other areas of the business.
📝 Sample Projects
- Developing and implementing a comprehensive communication strategy for a Top 200 client to drive enrollments and contributions.
- Collaborating with the Relationship Manager to create targeted campaigns for specific client segments within a larger plan sponsor relationship.
- Analyzing campaign performance data to identify trends and opportunities for improved communication strategies.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of strategic thinking required for this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical client profile for this role and the most common communication challenges faced?
- How does this role collaborate with other departments, such as product management or business development?
- What opportunities are there for professional development and growth within the communications department and across the broader organization?
- How does TIAA support work-life balance for its employees, particularly in this role?
- What are the most rewarding aspects of working in this role, according to current team members?
ASSUMPTION: These questions will help you better understand the role, the team, and the company culture, allowing you to make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role.
- Prepare examples of your communication strategies and their impact on client relationships.
- Research TIAA and the financial services industry to demonstrate your knowledge and enthusiasm for the role.
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
