Sr. Manager, Communications Consultant

📌 Core Information

🔹 Job Title: Sr. Manager, Communications Consultant

🔹 Company: TIAA

🔹 Location: Frisco, TX - 6303 Cowboys Way

🔹 Job Type: On-site

🔹 Category: Financial Services

🔹 Date Posted: April 14, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Serving as the Marketing and Communication SME for assigned Top 200 clients
• Creating and delivering annual communication strategies to reinforce TIAA’s value
• Proactively proposing communication solutions to address client-specific needs
• Understanding each assigned client’s plan design and priorities to maximize communication strategies
• Driving enrollments and contributions through regular client meetings and special projects

ASSUMPTION: This role requires strong communication skills, strategic thinking, and the ability to build and maintain client relationships.

📋 Key Responsibilities

✅ Serve as Marketing and Communication SME for assigned Top 200 clients

✅ Create and deliver annual communication strategy to reinforce TIAA’s value

✅ Proactively propose communication solutions to address client-specific needs

✅ Understand each assigned client’s plan design and priorities to maximize communication strategies

✅ Audit client enrollment process annually to identify opportunities for increased enrollments and contributions

✅ Provide client-specific reporting on program effectiveness to demonstrate TIAA’s value

✅ Continually demonstrate the value of TIAA’s services and products through regular client meetings and special projects

✅ Identify areas for improvement to enhance the effectiveness of communications

✅ Participate in special projects and perform other duties as assigned

ASSUMPTION: This role requires a high level of client interaction and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: University degree preferred

Experience: 3+ years of work experience as a Communications Consultant, Relationship Manager, or similar role within Marketing

Required Skills:

• Proven experience in a communications or relationship management role
• Strong client-facing experience and executive presence
• Ability to consult with clients and influence thinking
• Strategic and conceptual thinking skills
• Relationship building and stakeholder management skills

Preferred Skills:

• 5+ years of related work experience
• Undergraduate degree in marketing, communications, advertising, or related field
• Familiarity with project management, advertising/compliance review software, and customer relationship management platforms

ASSUMPTION: While a university degree is preferred, relevant work experience may be considered equivalent.

💰 Compensation & Benefits

Salary Range: $99,900/yr. - $150,000/yr.

Benefits:

• Retirement Program
• Health Offerings
• Wellness Offerings
• Work Life Offerings

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically focused on retirement plans, IRAs, mutual funds, life insurance, 529 college savings plans, and brokerage services

Company Size: 10,001+ employees, providing a large and diverse work environment

Founded: TIAA was founded in 1918 to provide retirement services for educators and has since expanded its offerings and client base

Company Description:

• TIAA is committed to helping people achieve a more secure financial future
• The company offers a range of financial services, including pensions, insurance, and investment services
• TIAA serves clients in education, healthcare, and nonprofit sectors

Company Specialties:

• Retirement Plans
• IRAs
• Mutual Funds
• Life Insurance
• 529 college savings plans
• Brokerage Services

Company Website: www.tiaa.org

ASSUMPTION: TIAA’s extensive experience and broad range of services make it a stable and reliable employer in the financial services industry.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring significant experience and expertise in communications and client management

Reporting Structure: The Sr. Manager, Communications Consultant reports directly to the Relationship Managers and works closely with other internal teams to deliver effective communication strategies

Work Arrangement: This role is on-site, with the possibility of occasional remote work for specific projects or meetings

Growth Opportunities:

• Advancement to a director or executive-level role within the communications or marketing department
• Expansion of responsibilities to include management of a team or multiple client segments
• Development of expertise in specific areas of financial services or client segments

ASSUMPTION: TIAA’s large size and diverse client base provide ample opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: TIAA’s Frisco, TX office is a modern, professional environment with collaborative workspaces and amenities

Office Location(s): Frisco, TX - 6303 Cowboys Way

Geographic Context:

• Frisco, TX is part of the Dallas-Fort Worth metropolitan area, offering a mix of urban and suburban living options
• The area is known for its strong job market, high quality of life, and family-friendly neighborhoods
• TIAA’s office is conveniently located near major highways and public transportation options

Work Schedule: The standard workweek is Monday through Friday, with the possibility of occasional weekend or evening work for client meetings or events

ASSUMPTION: The Frisco, TX office provides a professional and engaging work environment, with easy access to amenities and public transportation.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and potential team members
• Final interview with the senior leadership team

Key Assessment Areas:

• Communication skills and ability to present complex information clearly and concisely
• Strategic thinking and problem-solving abilities
• Client management and relationship-building skills
• Understanding of TIAA’s products and services, as well as the retirement planning landscape

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your communication strategies and their outcomes to discuss during the interview
• Research TIAA’s products, services, and competition to demonstrate your industry knowledge

ATS Keywords: Marketing, Communications, Client Management, Relationship Building, Strategic Thinking, Retirement Planning, Financial Services

ASSUMPTION: TIAA’s interview process is designed to assess your communication skills, strategic thinking, and cultural fit with the organization.

🛠️ Tools & Technologies

• Project management software (e.g., Asana, Trello, Microsoft Project)
• Advertising/compliance review software (e.g., Adobe Creative Suite, Google Ads, Facebook Ads Manager)
• Customer relationship management platforms (e.g., Salesforce, HubSpot, Zoho CRM)

ASSUMPTION: The specific tools and technologies required for this role may vary based on TIAA’s internal systems and client needs.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Expertise
• Innovation
• Collaboration
• Inclusion

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on achieving client outcomes
• Adaptable and responsive to changing client needs and market conditions

Self-Assessment Questions:

• Do you have a proven track record of building and maintaining strong client relationships?
• Are you comfortable working in a fast-paced, dynamic environment with multiple priorities?
• Do you thrive in a collaborative work environment and enjoy contributing to a team’s success?

ASSUMPTION: TIAA’s culture values integrity, expertise, innovation, collaboration, and inclusion, fostering a supportive and engaging work environment.

⚠️ Potential Challenges

• Managing multiple client relationships and communication strategies simultaneously
• Keeping up with changes in the retirement planning landscape and TIAA’s product offerings
• Balancing the need for strategic, long-term communication planning with immediate client needs and requests
• Adapting to TIAA’s internal processes and systems, which may be complex and extensive

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a proactive approach to client communication.

📈 Similar Roles Comparison

• This role is similar to a Senior Marketing Manager or Senior Client Relationship Manager position in a financial services or consulting firm
• However, this role is unique in its focus on the retirement planning industry and TIAA’s specific product offerings
• Career progression in this role may follow a path similar to other senior management roles in marketing or client relationship management, with opportunities for advancement to director or executive-level positions

ASSUMPTION: While this role shares similarities with other senior management positions, its unique focus on the retirement planning industry and TIAA’s specific product offerings sets it apart.

📝 Sample Projects

• Developing a comprehensive communication strategy for a new retirement plan launch
• Creating targeted marketing campaigns to increase employee participation in existing retirement plans
• Conducting client satisfaction surveys and focus groups to inform communication strategy improvements

ASSUMPTION: These sample projects illustrate the strategic and client-focused nature of the Sr. Manager, Communications Consultant role.

❓ Key Questions to Ask During Interview

• Can you describe the typical client profile for this role and how the communication strategy is tailored to their needs?
• How does this role collaborate with other internal teams, such as product, sales, and client service, to deliver effective communication strategies?
• What opportunities are there for professional development and growth within this role and the broader organization?
• How does TIAA measure the success of its communication strategies and ensure they align with business objectives?
• What is the work-life balance like for this role, and how does TIAA support its employees in maintaining a healthy work-life balance?

ASSUMPTION: These questions demonstrate your interest in the role and provide valuable insights into TIAA’s communication strategies, team dynamics, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your communication strategies and their outcomes to discuss during the interview
• Research TIAA’s products, services, and competition to demonstrate your industry knowledge
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.