Sr Manager, Creative Shared Services

📌 Core Information

🔹 Job Title: Sr Manager, Creative Shared Services

🔹 Company: Thermo Fisher Scientific

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: Full-time

🔹 Category: Management

🔹 Date Posted: April 25, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and scaling creative operations in Bangalore, India
• Building and managing a high-performing agile creative team
• Ensuring success through strategic leadership, operational excellence, and people management
• Collaborating with global creative leadership and managing a growing team of creative professionals

ASSUMPTION: This role requires a strong background in creative operations, organizational development, and global collaboration to succeed.

📋 Key Responsibilities

✅ Lead and scale creative operations in Bangalore, India, while building a high-performing agile creative team

✅ Act as the key point of contact between global creative leadership and the India-based team, ensuring alignment and reinforcing shared goals across different time zones and teams

✅ Spearhead the infrastructure strategy by collaborating with IT, Procurement, and Facilities to ensure smooth access to tools, systems, and workspaces

✅ Align the right talent with key accounts, ensure seamless service delivery, and proactively address business needs to support long-term business relationships and growth

✅ Drive onboarding and continuous skill development to build a scalable and future-ready team, championing upskilling, mentorship, and learning pathways

✅ Serve as the cultural steward for the India team—championing inclusion, psychological safety, and engagement through strong communication and people-first leadership

✅ Define success metrics, establish performance goals, and manage regular check-ins, coaching, and development plans for team members

✅ Identify opportunities to improve creative operations through technology, automation, and process optimization, leading local change initiatives and partnering in global transformation efforts

ASSUMPTION: This role involves a high degree of strategic thinking, global collaboration, and people management, with a focus on driving operational excellence and continuous improvement.

🎯 Required Qualifications

Education: Bachelor’s degree in a relevant field (e.g., Business, Operations Management, or Communications). Master’s degree preferred.

Experience: 12+ years of experience in talent management, operations, or team coordination, with at least 3 years in a leadership position managing remote or offshore teams.

Required Skills:

• Proven track record of managing teams, prioritizing, and ensuring smooth day-to-day operations
• Strong understanding of creative services workflows and ability to manage logistics and talent in support of creative teams

Preferred Skills:

• Experience working with cross-functional teams and managing resource allocation

ASSUMPTION: Candidates with a strong background in creative operations, people management, and global collaboration will be most successful in this role.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (estimated based on industry standards for a senior management role in Bangalore)

Benefits:

• Healthcare
• Annual Incentive Plan Bonus
• Employee Benefits

Working Hours: Standard (Mon-Fri), 40 hours per week

ASSUMPTION: The salary range is estimated based on industry standards for a senior management role in Bangalore, with experience and performance influencing the final offer.

📌 Applicant Insights

🔍 Company Context

Industry: Biotechnology Research

Company Size: 10,001+ employees

Founded: Not specified

Company Description:

• Thermo Fisher Scientific is the world leader in serving science, with annual revenue of approximately $40 billion
• Their mission is to enable customers to make the world healthier, cleaner, and safer
• They offer an innovative, forward-thinking work environment with outstanding career and development prospects

Company Specialties:

• Analytical Instruments
• Laboratory Supply Chain Programs and eCommerce
• Laboratory Equipment
• Lab Services
• Specialty Diagnostics
• Life Sciences
• Pharma Services and CDMO

Company Website: www.thermofisher.com

ASSUMPTION: Thermo Fisher Scientific is a global leader in the biotechnology research industry, offering a wide range of products and services to support scientific research and development.

📊 Role Analysis

Career Level: Senior Management

Reporting Structure: This role reports directly to the global creative leadership team and manages a growing team of creative professionals in Bangalore, India

Work Arrangement: On-site, full-time

Growth Opportunities:

• Potential to grow within the creative shared services team or explore other leadership opportunities within Thermo Fisher Scientific
• Opportunities to collaborate with global teams and gain exposure to international business operations
• Chance to develop and mentor team members, contributing to the overall growth and success of the organization

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on the organization's global creative operations.

🌍 Location & Work Environment

Office Type: On-site, with a standard workweek of Monday to Friday

Office Location(s): Bangalore, Karnataka, India

Geographic Context:

• Bangalore is the capital of the Indian state of Karnataka and is known for its tech industry and vibrant culture
• The city offers a mix of traditional and modern amenities, with a cost of living that is generally lower than other major Indian cities
• Bangalore has a tropical savanna climate, with warm and humid weather throughout the year

Work Schedule: Standard (Mon-Fri), 40 hours per week

ASSUMPTION: Bangalore offers a dynamic work environment with a mix of traditional and modern amenities, providing a unique blend of cultural experiences and professional opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with the global creative leadership team
• Final round interview with senior leadership

Key Assessment Areas:

• Strategic thinking and global collaboration
• People management and leadership skills
• Understanding of creative services workflows and operations
• Cultural fit and alignment with Thermo Fisher Scientific's values

Application Tips:

• Highlight your experience in creative operations, people management, and global collaboration in your resume and cover letter
• Prepare examples of your leadership style, strategic thinking, and problem-solving skills
• Research Thermo Fisher Scientific's mission, values, and company culture to demonstrate your fit and enthusiasm for the role

ATS Keywords: Creative Operations, People Management, Global Collaboration, Strategic Workforce Planning, Team Engagement, Performance Management, Continuous Improvement, Change Leadership, Communication, Interpersonal Skills, Organizational Skills, Project Management, Logistics Management, Talent Management, Mentorship, Process Optimization

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing the candidate's strategic thinking, people management skills, and cultural fit.

🛠️ Tools & Technologies

• Relevant tools and technologies for this role may include project management software, creative workflow management systems, and collaboration platforms

ASSUMPTION: The specific tools and technologies required for this role will depend on the team's existing tech stack and the organization's global creative operations infrastructure.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Intensity
• Involvement
• Innovation

Work Style:

• Collaborative and global mindset
• Results-driven and proactive approach to problem-solving
• Strong communication and interpersonal skills

Self-Assessment Questions:

• How do you ensure alignment and reinforce shared goals across different time zones and teams?
• Can you provide an example of a time when you drove onboarding and continuous skill development to build a scalable and future-ready team?
• How do you champion inclusion, psychological safety, and engagement through strong communication and people-first leadership?

ASSUMPTION: Candidates who align with Thermo Fisher Scientific's values and demonstrate a strong work ethic, global mindset, and commitment to continuous improvement will be well-suited to this role.

⚠️ Potential Challenges

• Managing a growing team of creative professionals in a remote or hybrid work environment
• Balancing the needs of global creative leadership with the unique requirements of the India-based team
• Adapting to a fast-paced, dynamic work environment with a focus on continuous improvement and change
• Navigating cultural differences and time zone challenges when collaborating with global teams

ASSUMPTION: The successful candidate will be able to overcome these challenges by leveraging their strong leadership skills, global collaboration experience, and commitment to driving operational excellence.

📈 Similar Roles Comparison

• This role is similar to other senior management positions in creative operations, with a focus on people management, strategic planning, and global collaboration
• However, this role is unique in its focus on scaling creative operations in India and driving growth within the region
• Career paths for this role may include progression to director or vice president-level positions within the creative shared services team or other leadership opportunities within Thermo Fisher Scientific

ASSUMPTION: Candidates should research similar roles within the industry to better understand the unique aspects of this position and how it compares to other leadership opportunities in creative operations.

📝 Sample Projects

• Developing and implementing a strategic plan to scale creative operations in Bangalore, India
• Managing a team of creative professionals to deliver high-quality results that align with business priorities
• Collaborating with global creative leadership to ensure alignment and reinforce shared goals across different time zones and teams

ASSUMPTION: These sample projects are intended to provide an overview of the key responsibilities and challenges associated with this role, and may not be exhaustive or representative of all potential projects.

❓ Key Questions to Ask During Interview

• How does this role fit into the organization's global creative operations strategy?
• What are the key priorities for this role in the first 90 days?
• How does the company support the professional development and growth of its employees?
• What are the biggest challenges facing the creative shared services team, and how can this role address them?
• How does the company foster a culture of innovation and continuous improvement within its creative operations?

ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and their commitment to driving success within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your experience in creative operations, people management, and global collaboration
• Prepare examples of your leadership style, strategic thinking, and problem-solving skills for the interview
• Research Thermo Fisher Scientific's mission, values, and company culture to demonstrate your fit and enthusiasm for the role
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.