📌 Core Information
🔹 Job Title: Sr. Manager, Marketing Services Delivery
🔹 Company: Visa
🔹 Location: San Francisco, California, United States
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: April 16, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: Hybrid (5-10% travel required)
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Delivery Leads to deliver on marketing services pillars
- Serving as a marketing strategy and campaign management expert
- Identifying and developing scalable delivery frameworks
- Providing marketing thought leadership and expert project management skills
- Establishing a collaborative feedback loop with key stakeholders
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of marketing services to drive operational efficiencies and enhance client relationships.
📋 Key Responsibilities
✅ Nurture and lead a team of Delivery Leads responsible for delivering on Marketing Services pillars
✅ Serve as a marketing strategy and campaign management expert
✅ Identify and develop scalable delivery frameworks to improve speed to market
✅ Provide marketing thought leadership and expert project management skills
✅ Establish a collaborative feedback loop with Business Development and other key delivery stakeholders
✅ Prioritize and monitor the work of Delivery Leads to ensure excellence in execution
✅ Assist in developing processes to enhance working models with internal/external stakeholders
✅ Nurture, grow, and deepen client relationships
✅ Manage the implementation of client engagements and identify value-add opportunities
✅ Evaluate post-engagement client survey scores and collaborate to implement enhancements
ASSUMPTION: This role involves a high degree of collaboration, stakeholder management, and project coordination to ensure successful marketing campaigns and client satisfaction.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 8+ years of relevant work experience
Required Skills:
- Expertise in various marketing disciplines (brand, direct response, research, content, social, influencer, sponsorship, events)
- Knowledge of consumer, small business, commercial, prepaid, debit, and credit payment market dynamics
- Proven ability to build trusted relationships with team members, stakeholders, business leaders, and clients
- Skill in managing complex projects involving multiple internal and external stakeholders
- Ability to collaborate and influence decisions in matrixed organizations
- Proficient in transforming data into actionable marketing strategies
- Capable of working independently in complex environments to make fact-based marketing recommendations
- Strong executive presence, excellent communication skills, and experience engaging with C-suite audiences
- Background in financial services, payments marketing, or consulting
- Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and Tableau
Preferred Skills:
- 9+ years of relevant work experience
- Advanced degree (e.g., Masters, MBA, JD, MD, or PhD)
ASSUMPTION: Candidates with a strong background in marketing, experience in financial services or payments marketing, and a proven track record of managing complex projects are most likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: $157,600 - $205,000 USD per year (estimated based on provided range)
Benefits:
- Medical, Dental, Vision
- 401(k), FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
Working Hours: Varies upon the needs of the department
ASSUMPTION: The salary range provided is an estimate based on the given range and industry standards for similar roles. The benefits listed are based on the information provided in the job description.
📌 Applicant Insights
🔍 Company Context
Industry: Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
Company Size: Visa has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: Visa was founded in 1958 and has since grown into a publicly traded company with a strong global presence.
Company Description:
- Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- The company's purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
- Visa offers a comprehensive benefits package that includes medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.
Company Specialties:
- Global payments technology company
Company Website: Visa Careers
ASSUMPTION: Visa's large size and global presence offer numerous opportunities for career growth and development. The company's focus on digital payments and innovation makes it an attractive employer for tech-savvy professionals.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring a high degree of expertise and experience in marketing services delivery.
Reporting Structure: The Senior Manager will lead a team of Delivery Leads and collaborate with various internal and external stakeholders, including Business Development and other delivery teams.
Work Arrangement: This is a hybrid position, with an expectation of days in the office to be confirmed by the hiring manager.
Growth Opportunities:
- Potential to advance to a more senior role within the Marketing organization or explore opportunities in other departments within Visa.
- Chance to gain experience working with a diverse range of clients and internal stakeholders, expanding professional networks and skillsets.
- Opportunity to drive operational efficiencies and enhance client relationships, contributing to the overall success of the company.
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership skills, expand industry knowledge, and make a meaningful impact on the company's success.
🌍 Location & Work Environment
Office Type: Visa's San Francisco office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 900 Metro Center Blvd, Foster City, California, US
Geographic Context:
- San Francisco is a major tech hub with a vibrant and diverse culture, offering numerous opportunities for professional growth and networking.
- The city is known for its mild Mediterranean climate, with cool summers and mild winters.
- San Francisco has a high cost of living, with housing, food, and transportation expenses generally higher than the national average.
Work Schedule: The work schedule for this role is flexible, with an expectation of days in the office to be confirmed by the hiring manager.
ASSUMPTION: The San Francisco office provides a dynamic and collaborative work environment, with easy access to public transportation, dining, and entertainment options.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a member of the HR team
- In-depth behavioral and technical interviews with hiring managers and team members
- Final round interviews with senior leadership
Key Assessment Areas:
- Marketing expertise and strategic thinking
- Leadership and team management skills
- Project management and stakeholder communication
- Problem-solving and analytical skills
Application Tips:
- Highlight relevant marketing experience and achievements in your resume, focusing on results and impact.
- Tailor your cover letter to demonstrate your understanding of the role and how your skills and experience make you a strong fit for the position.
- Prepare for behavioral and situational interview questions that focus on your leadership, project management, and stakeholder communication skills.
- Research Visa's company culture and values to ensure a strong fit and demonstrate your enthusiasm for the role during the interview process.
ATS Keywords: Marketing strategy, campaign management, operational efficiency, client relationships, team leadership, project management, stakeholder communication, financial services, payments marketing, matrixed organizations, data analysis, continuous improvement
ASSUMPTION: Visa's application process is designed to assess candidates' marketing expertise, leadership skills, and cultural fit. Successful applicants will demonstrate a strong understanding of the role and the company's values.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Tableau
- Project management tools (e.g., Asana, Jira, Trello)
- Marketing automation and analytics tools (e.g., Marketo, Google Analytics)
ASSUMPTION: Familiarity with industry-standard marketing and project management tools is essential for success in this role. Proficiency in Microsoft Office Suite and Tableau is required, while experience with other relevant tools is preferred.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Inclusive
- Innovative
- Collaborative
- Integrity
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and responsive to change
- Results-focused and accountable
Self-Assessment Questions:
- How do you demonstrate Visa's value of being customer-centric in your daily work?
- Can you provide an example of a time when you had to adapt to a significant change in a project or work environment?
- How do you ensure that your team's work aligns with the overall goals and objectives of the organization?
ASSUMPTION: Visa's company culture emphasizes collaboration, innovation, and a customer-centric approach. Successful candidates will demonstrate a strong fit with these values and be able to thrive in a dynamic, fast-paced work environment.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously may require strong organizational skills and prioritization.
- Working with clients in various sectors may necessitate quick learning and adaptation to diverse business needs and dynamics.
- Operating in a matrixed organization may present unique challenges in navigating complex decision-making processes and influencing stakeholders.
- Balancing the need for operational efficiency with the desire to maintain high-quality client relationships may require strategic prioritization and time management.
ASSUMPTION: These challenges can be mitigated through strong project management skills, effective stakeholder communication, and a strategic approach to prioritization and time management.
📈 Similar Roles Comparison
- This role differs from other marketing management positions in its focus on operational efficiency and client relationship management within the payments industry.
- Visa's global presence and scale provide unique opportunities for career growth and development not available at smaller organizations.
- Career paths within Visa may include progression to more senior marketing roles, exploration of opportunities in other departments, or consideration of international assignments.
ASSUMPTION: This role offers a unique blend of strategic marketing, operational efficiency, and client relationship management, with ample opportunities for career growth and development within Visa.
📝 Sample Projects
- Developing and implementing a comprehensive marketing campaign for a major financial institution, including market research, strategy, creative design, channel planning, and measurement.
- Identifying and implementing process improvements to enhance operational efficiency and speed to market for marketing services delivery.
- Managing a team of Delivery Leads to execute multiple client engagements simultaneously, ensuring excellence in execution and client satisfaction.
ASSUMPTION: These sample projects illustrate the strategic, operational, and management aspects of the role, highlighting the need for a well-rounded skillset and strong leadership capabilities.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Marketing Services Delivery team?
- How does the Marketing Services Delivery team collaborate with other departments within Visa, such as Global and North America Marketing?
- What are the most significant challenges facing the Marketing Services Delivery team in the next 12-24 months, and how can this role contribute to addressing them?
- How does Visa support the professional development and growth of its employees, particularly in senior management roles?
- What are the key performance indicators (KPIs) used to measure the success of the Marketing Services Delivery team, and how are they tracked and reported?
ASSUMPTION: These interview questions aim to provide insight into the team dynamics, collaboration, challenges, and growth opportunities within the role and the broader organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant marketing experience and achievements, focusing on results and impact.
- Write a cover letter that demonstrates your understanding of the role and how your skills and experience make you a strong fit for the position.
- Prepare for behavioral and situational interview questions that focus on your leadership, project management, and stakeholder communication skills.
- Research Visa's company culture and values to ensure a strong fit and demonstrate your enthusiasm for the role during the interview process.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
