Sr Manager Point of Sale Marketing

📌 Core Information

🔹 Job Title: Sr Manager Point of Sale Marketing

🔹 Company: Hilton Grand Vacations

🔹 Location: Boston, MA

🔹 Job Type: Full time

🔹 Category: Hospitality, Marketing

🔹 Date Posted: June 5, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leadership and management of the Boston-based sales team
• Development and implementation of effective POS package sales strategies
• Collaboration with hotel partnerships and creative services
• Budget control, compensation programs, and incentive planning
• Recruitment, training, and development of sales team members

ASSUMPTION: This role requires a balance of strategic thinking, leadership, and hands-on management to drive sales and maintain a high-quality customer care culture.

📋 Key Responsibilities

✅ Build and implement effective POS package sales strategies and lead the Boston-based sales team towards achieving corporate sales objectives.

✅ Develop processes to build an efficient and effective sales organization.

✅ Provide leadership through clear communication, active mentoring, and development, while ensuring performance management is completed.

✅ Uphold a high-quality customer care culture in collaboration with hotel partnerships.

✅ Collaborate with Recruitment to complete training classes for new hires and ongoing training for existing team members.

✅ Manage area budget control, compensation programs, and incentive planning.

✅ Ensure effective hiring, orientation, training, development, and retention of sales reps.

✅ Supervise the team through field visits, observations, and monthly performance reviews.

✅ Uphold all organizational guidelines and standards.

✅ Respond to team member inquiries regarding payroll, spiffs, and lead cleanup.

✅ Prepare monthly, quarterly, and annual sales forecasts.

✅ Manage hotel partnerships and guest services issues.

✅ Collaborate with HRBP and Sr. Director of Marketing on employee relations.

✅ Foster a motivated team environment in the field.

✅ Negotiate space and customer contact agreements with hotels/retail partners.

✅ Collaborate with creative services to ensure professional and brand-standard designs for staffed locations.

✅ Identify and establish marketing proformas for POS growth plans and open new locations.

✅ Collaborate with Sr. Director of Marketing on arrival/departure contact strategies.

✅ Leverage direct marketing management technology, web, data assets, communication channels, IT support, and data integration opportunities.

ASSUMPTION: This role involves a mix of strategic planning, team management, and hands-on sales activities to drive success in the POS marketing channel.

🎯 Required Qualifications

Education: High school diploma or equivalent experience

Experience: 2+ years of experience in a leadership role

Required Skills:

• Proven track record in recruiting and retaining a sales team, leading diverse teams, achieving goals, and developing team members.
• Experience in strategy development, project management, problem-solving, and change leadership skills.
• Strong oral and written communication skills, including outstanding negotiation skills.
• Ability to build positive working relationships internally and externally, and effectively communicate with all levels of management.
• Proficiency in Microsoft Office Suite.

Preferred Skills:

• Experience in the hospitality or vacation ownership industry.
• Bilingual or multilingual skills.

ASSUMPTION: While not explicitly stated, experience in the hospitality or vacation ownership industry may be beneficial for understanding the unique aspects of this role.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (Based on industry standards for a Sr. Manager role in the hospitality industry in Boston)

Benefits:

• Competitive base pay plus commission.
• Recognition Programs and Rewards.
• Discounted Hilton hotel rates worldwide!
• 401(k) program with employer contribution.
• Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation.
• Equity participation opportunity.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.
• Business Casual attire.

Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility to work evenings and weekends as needed.

ASSUMPTION: The salary range is estimated based on industry standards for a Sr. Manager role in the hospitality industry in Boston. Actual compensation may vary based on individual qualifications and company discretion.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare marketing

Company Size: 10,001+ employees (Large enterprise)

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales
• Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry with a strong focus on vacation ownership and customer service.

📊 Role Analysis

Career Level: Mid-level management (Sr. Manager)

Reporting Structure: This role reports directly to the Sr. Director of Marketing and oversees the Boston-based sales team.

Work Arrangement: On-site, full-time position with flexibility to work evenings and weekends as needed.

Growth Opportunities:

• Potential advancement to a Director-level role within the marketing department.
• Expansion of responsibilities to include additional geographic regions or product lines.
• Development of leadership and management skills through mentoring and training opportunities.

ASSUMPTION: This role offers opportunities for career growth and development within the marketing department and the broader hospitality industry.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US

Geographic Context:

• Boston, MA is a major metropolitan area with a diverse economy and a strong job market.
• The cost of living in Boston is relatively high compared to other cities in the United States.
• The city offers a wide range of cultural, historical, and recreational attractions.

Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility to work evenings and weekends as needed.

ASSUMPTION: The work environment is corporate, with a focus on professionalism and collaboration. The office is located in a major metropolitan area with a diverse range of cultural, historical, and recreational attractions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR department
• In-person or virtual interview with the hiring manager
• Final interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Sales and leadership skills
• Communication and negotiation abilities
• Problem-solving and strategic thinking
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your sales strategies, team management, and customer care initiatives.
• Research Hilton Grand Vacations and the vacation ownership industry to demonstrate your knowledge and enthusiasm.

ATS Keywords: Sales strategy, team management, customer care, recruitment, training, budget control, incentive planning, hotel partnerships, creative services, marketing proformas, arrival/departure contact strategies, direct marketing management technology

ASSUMPTION: The application process is likely to involve multiple interviews and assessments to evaluate the candidate's sales, leadership, and cultural fit qualifications.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce or similar CRM software
• Direct marketing management technology
• Web and data assets
• Communication channels and IT support

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation
• Quality
• Growth

Work Style:

• Collaborative and team-oriented
• Results-driven and goal-focused
• Adaptable and responsive to change
• Professional and customer-focused

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented work environment?
• Are you results-driven and able to achieve goals in a dynamic, changing environment?
• Do you have a professional and customer-focused demeanor?

ASSUMPTION: Hilton Grand Vacations values a collaborative, results-driven, and customer-focused work environment, and candidates should assess their fit with these cultural aspects.

⚠️ Potential Challenges

• Managing a sales team in a competitive market
• Adapting to changes in the vacation ownership industry
• Balancing strategic planning with hands-on sales activities
• Maintaining a high-quality customer care culture in a fast-paced environment

ASSUMPTION: This role presents unique challenges related to sales management, industry dynamics, and balancing strategic and tactical responsibilities.

📈 Similar Roles Comparison

• This role differs from other marketing management positions in its focus on point-of-sale marketing and sales strategy development.
• In the hospitality industry, this role is unique in its combination of sales, marketing, and customer care responsibilities.
• Career progression in this role may involve expanding responsibilities to additional geographic regions or product lines.

ASSUMPTION: This role is unique in its focus on point-of-sale marketing and sales strategy development within the hospitality industry.

📝 Sample Projects

• Developing a sales strategy for a new hotel partnership
• Implementing a training program for new sales team members
• Negotiating space and customer contact agreements with retail partners

ASSUMPTION: These sample projects illustrate the strategic, management, and tactical aspects of the role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role collaborate with other departments, such as hotel partnerships and creative services?
• What are the most significant challenges facing the sales team currently, and how can this role address them?
• How does Hilton Grand Vacations support the growth and development of its team members?
• What is the company's long-term vision for the point-of-sale marketing channel?

ASSUMPTION: These interview questions help candidates understand the role's priorities, challenges, and growth opportunities, as well as the company's long-term vision.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your sales strategies, team management, and customer care initiatives.
• Research Hilton Grand Vacations and the vacation ownership industry to demonstrate your knowledge and enthusiasm.
• Follow up with the HR department one week after submission to confirm receipt of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.