📌 Core Information
🔹 Job Title: Senior Manager, Project Management - Partnerships
🔹 Company: Capital One
🔹 Location: Richmond, VA (with options for Chicago, IL, and McLean, VA)
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (with potential for hybrid work)
🚀 Job Overview
Key aspects of this role include:
- Strategic leadership and business ownership to drive growth and improved customer experience
- Project management and execution of initiatives that benefit specific partners or organizational-wide initiatives
- Collaboration with cross-functional teams, including Product, Tech, Operations, and General Managers
- Operational support to existing partners and internal general manager teams
- Continuous learning, innovation, and mentoring of team members
ASSUMPTION: This role requires a high level of strategic thinking, project management skills, and the ability to work effectively with various stakeholders.
📋 Key Responsibilities
✅ Develop and deliver business strategies that drive growth and improved customer experience success for Capital One in the face of shifting consumer and regulatory behavior
✅ Lead and manage horizontal and vertical projects that benefit specific partners or organizational-wide initiatives
✅ Coordinate across Partnerships, the Card business, and other LOBs on efforts that leverage best practices and capabilities for our partner customers and strategic imperatives
✅ Oversee multiple projects and programs concurrently, with a focus on operational efficiency and customer experience
✅ Provide operational support to existing partners and internal general manager teams to build and maintain well-managed operations, grow our business with partners, and ensure well-run and efficient processes
ASSUMPTION: This role requires strong project management skills, the ability to manage multiple projects simultaneously, and a focus on operational efficiency and customer experience.
🎯 Required Qualifications
Education: Bachelor’s Degree or Military Experience
Experience: At least 4 years of experience in Project Management, 3 years in Relationship Management, and 2 years in quantitative and qualitative analysis, with at least 1 year of experience in People management
Required Skills:
- Proven track record of decision making and problem solving based on analytics
- Strong business judgment, leadership, and integrity
- Solid people leadership experience
- Strong executive communication skills
- Ability to build and leverage the capabilities of a high-performing team
Preferred Skills:
- Master’s Degree or MBA
- 5+ years of experience in Project Management
- 4+ years of experience supporting, partnering, and interacting with internal and external business clients
- 3+ years of experience in quantitative and qualitative analysis
- 2+ years of experience with project management platforms (JIRA, MS Project, Confluence)
- 2+ years of experience in people management
- PMP, Lean, Agile, or Six Sigma certification
ASSUMPTION: This role requires a strong educational background, extensive experience in project management and relationship management, and a proven track record of leadership and decision-making skills.
💰 Compensation & Benefits
Salary Range: $155,300 - $194,900 USD (varies by location)
Benefits:
- Health Benefits
- Financial Benefits
- Performance-Based Incentives
Working Hours: 40 hours per week, with potential for flexible scheduling
ASSUMPTION: The salary range provided is based on market research for similar roles in the financial services industry. Benefits may vary based on the employee's location and role within the company.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Capital One is a diversified bank that offers a range of financial products and services, including credit cards, banking, and loans.
Company Size: 10,001+ employees. As a large company, Capital One offers numerous opportunities for career growth and development.
Founded: 1986. Capital One has a rich history of innovation and customer focus, with a mission to change what people can expect from a bank.
Company Description:
- Customer-centric approach, focusing on improving the customer experience through innovation and technology
- Data-driven decision making and a strong commitment to analytics
- Collaborative work environment that values diversity, inclusion, and continuous learning
Company Specialties:
- Credit Cards
- Banking
- Loans
Company Website: Capital One
ASSUMPTION: Capital One is a well-established financial services company with a strong focus on innovation, customer experience, and data-driven decision making.
📊 Role Analysis
Career Level: Senior Manager. This role is a senior-level position with significant responsibilities and the potential for further career growth within the company.
Reporting Structure: This role may have direct reports and will collaborate with various teams, including Product, Tech, Operations, and General Managers.
Work Arrangement: On-site, with potential for hybrid work. This role may require occasional travel to other Capital One offices or client sites.
Growth Opportunities:
- Potential to lead larger projects or teams as the company grows
- Opportunities to rotate into different roles or business units to gain diverse experience
- Access to professional development resources and training programs
ASSUMPTION: This role offers significant opportunities for career growth and development within a large, established company.
🌍 Location & Work Environment
Office Type: Corporate office environment with a focus on collaboration and innovation.
Office Location(s): Richmond, VA (with options for Chicago, IL, and McLean, VA)
Geographic Context:
- Richmond, VA: A mid-sized city with a growing tech industry and a lower cost of living compared to larger metropolitan areas
- Chicago, IL: A major metropolitan area with a diverse economy and a strong financial services industry
- McLean, VA: A suburb of Washington, D.C., with a high concentration of financial services companies
Work Schedule: Standard business hours with potential for flexible scheduling
ASSUMPTION: The location of this role may impact the work environment and commuting considerations. Capital One offers a flexible work arrangement to accommodate employee needs.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with a recruiter or hiring manager
- On-site or virtual interview with multiple stakeholders
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Leadership and team management abilities
- Strategic planning and business acumen
- Communication and interpersonal skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership experience, and strategic thinking
- Research Capital One's company culture and values to demonstrate your fit for the organization
ATS Keywords: Project Management, Strategic Planning, Business Acumen, Leadership, Team Management, Analytics, Customer Experience, Operational Efficiency, Stakeholder Management
ASSUMPTION: The interview process for this role will focus on assessing the candidate's problem-solving skills, leadership experience, and strategic thinking, as well as their cultural fit with Capital One.
🛠️ Tools & Technologies
- Project management platforms (JIRA, MS Project, Confluence)
- Data analysis and visualization tools (Excel, Power BI, Tableau)
- Collaboration and communication tools (Microsoft Office Suite, Slack, Microsoft Teams)
ASSUMPTION: This role requires proficiency in project management platforms and data analysis tools, as well as strong communication and collaboration skills.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric approach
- Data-driven decision making
- Continuous learning and innovation
Work Style:
- Collaborative and team-oriented
- Focus on operational efficiency and customer experience
- Data-driven and analytical
Self-Assessment Questions:
- How do you approach continuous learning and staying up-to-date with industry trends?
- Can you provide an example of a time when you improved operational efficiency or customer experience through data-driven decision making?
- How do you prioritize and manage multiple projects simultaneously, and how do you ensure that each project receives the necessary attention and resources?
ASSUMPTION: Capital One values candidates who are customer-focused, data-driven, and committed to continuous learning and innovation. Successful candidates will be able to demonstrate their fit with these values and work style preferences.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously may be challenging, requiring strong organizational skills and prioritization
- Working in a large, matrixed organization may present unique communication and collaboration challenges
- Occasional travel may be required, which could impact work-life balance
- Keeping up with the fast-paced, data-driven culture may be challenging for candidates from more traditional financial services backgrounds
ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and a willingness to embrace a fast-paced, data-driven culture.
📈 Similar Roles Comparison
- This role is similar to a Senior Project Manager or Senior Business Analyst role in a financial services or consulting firm, but with a stronger focus on strategic planning and business ownership
- In comparison to other senior-level roles in financial services, this role offers a unique blend of strategic planning, project management, and operational support responsibilities
- Career progression in this role may lead to general manager or executive-level positions within the company
ASSUMPTION: This role offers a unique blend of responsibilities and growth opportunities, making it an attractive choice for candidates seeking a challenging and rewarding career in financial services.
📝 Sample Projects
- Developing and executing a strategic plan to improve customer experience for a major partner, resulting in a 20% increase in customer satisfaction scores
- Leading a cross-functional team to optimize operational processes for a new product launch, reducing time-to-market by 30% and improving conversion rates by 15%
- Managing a portfolio of projects to support the growth and expansion of a strategic partnership, resulting in a 15% increase in revenue and a 25% increase in customer acquisition
ASSUMPTION: These sample projects demonstrate the strategic, data-driven, and collaborative nature of this role, as well as the potential impact on business performance and customer experience.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging project you've managed, and how you overcame any obstacles to deliver a successful outcome?
- How do you approach building and maintaining strong relationships with internal and external stakeholders, and how do you manage competing priorities and expectations?
- Can you provide an example of a time when you used data-driven insights to inform a strategic decision, and what was the outcome?
- How do you prioritize and manage multiple projects simultaneously, and how do you ensure that each project receives the necessary attention and resources?
- What opportunities are there for professional development and career growth within this role and the company?
ASSUMPTION: These interview questions are designed to assess the candidate's problem-solving skills, leadership experience, and strategic thinking, as well as their cultural fit with Capital One.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership experience, and strategic thinking
- Research Capital One's company culture and values to demonstrate your fit for the organization
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
