📌 Core Information
🔹 Job Title: Sr Marketing Service Representative
🔹 Company: Health Care Service Corporation
🔹 Location: Albuquerque, New Mexico, United States
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Health Care, Marketing
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Supporting sales representatives and account management personnel in business prospecting, acquisition, and renewal
- Conducting research, resolving issues, and assisting in proposal preparation
- Maintaining databases, preparing reports, and conducting analysis
- Participating in enrollment sessions and representing the company at events
- Collaborating with cross-functional teams to ensure client satisfaction and retention
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities effectively.
📋 Key Responsibilities
✅ Supporting sales representatives and account management personnel in business prospecting, acquisition, and renewal
✅ Conducting research on inquiries and resolving issues by working across divisions
✅ Assisting in gathering information for proposals and maintaining databases
✅ Preparing reports and conducting analysis to support business decisions
✅ Participating in enrollment sessions and representing the company at events
✅ Collaborating with cross-functional teams to ensure client satisfaction and retention
ASSUMPTION: This role may require occasional travel to attend client meetings, events, or training sessions.
🎯 Required Qualifications
Education: Bachelor’s degree in a related field
Experience: 2 years of experience as a health care/ancillary product management in a marketing service representative role, or 6 years of combined experience in sales, marketing, health, or ancillary insurance experience involving processing and coordination of services for health care clients
Required Skills:
- Organizational and decision-making skills
- Written and verbal communication skills, including telephone skills
- Ability to interact professionally with both internal and external contacts
- PC experience in Microsoft Excel, Word, PowerPoint, and Access
- General Lines Agent – Life, Health State insurance License within the required time frame per state regulations
Preferred Skills:
- Experience with CRM software (e.g., Salesforce, HubSpot)
- Knowledge of the health care industry and ancillary products
- Bilingual or multilingual skills
ASSUMPTION: Candidates with relevant industry experience and strong organizational skills will be highly competitive for this role.
💰 Compensation & Benefits
Salary Range: $40,900.00 - $91,000.00 per year
Benefits:
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Health Care Service Corporation (HCSC) operates in the health care and insurance industries, serving over 26 million members across the United States
Company Size: HCSC is a large organization with over 10,000 employees, providing ample opportunities for career growth and development
Founded: HCSC was founded in 1933 and has since grown to become one of the largest health care organizations in the United States
Company Description:
- HCSC serves members through its portfolio of health benefit solutions, including employer-sponsored plans, individual and family plans, and Medicare and Medicaid plans
- The company also offers related health care products and services such as pharmacy solutions, life and dental insurance, and health data technology
- HCSC is an independent licensee of the Blue Cross Blue Shield Association
Company Specialties:
- Health care and insurance services
- Member-driven health care solutions
- Health care data technology
- Pharmacy solutions
Company Website: http://www.hcsc.com
ASSUMPTION: HCSC's extensive experience and industry knowledge enable it to drive innovations that expand access, improve health outcomes, and reduce costs for its members.
📊 Role Analysis
Career Level: This role is at the mid-career level, requiring relevant experience and a bachelor's degree
Reporting Structure: The Sr Marketing Service Representative will report to the Marketing Service Manager or a similar role within the organization
Work Arrangement: This role is hybrid, with a combination of on-site and remote work
Growth Opportunities:
- Advancement to a marketing service manager or similar leadership role
- Expansion into other areas of the business, such as sales, account management, or product management
- Professional development opportunities, such as training and certifications
ASSUMPTION: HCSC's large size and diverse portfolio of health care solutions provide ample opportunities for career growth and development.
🌍 Location & Work Environment
Office Type: HCSC's Albuquerque office is a modern, professional environment with collaborative workspaces and amenities
Office Location(s): 5701 Balloon Fiesta Parkway, Albuquerque, NM 87113
Geographic Context:
- Albuquerque is the most populous city in New Mexico, with a diverse economy driven by industries such as health care, technology, and renewable energy
- The city offers a high quality of life, with a low cost of living, abundant cultural attractions, and easy access to outdoor recreation
- Albuquerque has a semi-arid climate, with mild winters and hot summers
Work Schedule: The work schedule for this role is typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work arrangement for this role allows for a better work-life balance and may appeal to candidates seeking a more flexible schedule.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the team or additional stakeholders
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and ability to manage multiple priorities
- Communication and interpersonal skills
- Industry knowledge and understanding of health care products
- Cultural fit and alignment with HCSC's values
Application Tips:
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills and ability to manage multiple priorities
- Research HCSC's mission, values, and culture to demonstrate your fit with the organization
ATS Keywords: Marketing service representative, health care, insurance, sales, account management, product management, CRM, Microsoft Office Suite, organizational skills, decision-making skills, communication skills
ASSUMPTION: HCSC's interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on problem-solving and communication abilities.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Word, PowerPoint, Access)
- CRM software (e.g., Salesforce, HubSpot)
- Health care industry-specific software and platforms
ASSUMPTION: Familiarity with Microsoft Office Suite and CRM software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Compassion: Demonstrating empathy and understanding in all interactions
- Innovation: Embracing change and continuously seeking new solutions
- Integrity: Upholding ethical standards and acting with honesty and transparency
Work Style:
- Collaborative: Working effectively with cross-functional teams to achieve common goals
- Adaptable: Embracing change and adjusting to new situations as needed
- Detail-oriented: Maintaining high standards for accuracy and thoroughness in all tasks
Self-Assessment Questions:
- How do you demonstrate compassion in your daily work?
- Can you provide an example of a time when you embraced change and drove innovation?
- How do you ensure accuracy and attention to detail in your work?
ASSUMPTION: HCSC values candidates who align with its mission to empower whole-person health with compassion and innovation.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Adapting to changes in the health care industry and HCSC's business strategies
- Balancing the demands of on-site and remote work in a hybrid role
- Developing a deep understanding of HCSC's products and services
ASSUMPTION: Successful candidates will possess strong organizational skills, adaptability, and a willingness to learn and grow in a dynamic environment.
📈 Similar Roles Comparison
- This role is similar to marketing service representative positions in other health care and insurance organizations, but may offer unique opportunities for career growth and development within HCSC's large portfolio of health care solutions
- Compared to other marketing service representative roles, this position may require more frequent travel and a greater emphasis on cross-functional collaboration
- Career paths for this role may include advancement to marketing service manager or expansion into other areas of the business, such as sales or account management
ASSUMPTION: Candidates should research HCSC's unique offerings and consider how this role aligns with their career goals and aspirations.
📝 Sample Projects
- Developing and implementing a marketing campaign to promote a new health care product or service
- Conducting market research to identify trends and opportunities in the health care industry
- Assisting in the preparation of a proposal for a potential client, including research, data analysis, and presentation development
ASSUMPTION: These sample projects illustrate the range of responsibilities and tasks associated with the Sr Marketing Service Representative role at HCSC.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role support HCSC's mission to empower whole-person health with compassion and innovation?
- What opportunities are there for professional development and career growth within this role?
- How does the hybrid work arrangement for this role support work-life balance?
- Can you provide an example of a successful marketing campaign or initiative led by the marketing service team?
ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, company culture, and career growth opportunities associated with this role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills and ability to manage multiple priorities
- Research HCSC's mission, values, and culture to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
