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Sr. Public Relations Officer

Delivery Hero
Full-time
On-site
Dubai, Dubayy, United Arab Emirates
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Public Relations Officer

πŸ”Ή Company: Delivery Hero

πŸ”Ή Location: Dubai, United Arab Emirates

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Public Relations & Communications

πŸ”Ή Date Posted: June 24, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Managing government-related processes and documentation for employees and the organization
  • Ensuring compliance with UAE labor laws and regulations
  • Efficient handling of employee lifecycle activities such as onboarding, visa management, and labor documentation
  • Collaborating with government authorities and internal stakeholders

ASSUMPTION: This role requires a proactive and detail-oriented individual with strong organizational skills and a focus on compliance. Familiarity with UAE labor laws and government portals is essential for success in this position.

πŸ“‹ Key Responsibilities

βœ… Manage and process new labor (MOL) and visa applications, including Tawjeeh requirements

βœ… Handle visa renewals, labor modifications, and immigration modifications efficiently

βœ… Process and oversee applications for family visas and golden visas

βœ… Conduct visa cancellations (labor and residency visas) and assist in Emirati onboarding and offboarding processes

βœ… Conduct NAFIS and pension meetings for Emirati employees and support pension activities

βœ… Prepare and maintain accurate finance reports related to PRO activities and conduct GR checks for compliance

βœ… Track and report ILOE (Involuntary Loss of Employment) compliance for employees

βœ… Manage document collection for onboarding and other processes, and process probation extensions and other employment-related updates

βœ… Provide accurate and timely payroll inputs related to labor and government compliance

βœ… Manage small projects with the guidance of the Line Manager

ASSUMPTION: The role may involve working with sensitive information and maintaining confidentiality is crucial. Strong communication skills are essential for effective collaboration with various stakeholders.

🎯 Required Qualifications

Education: High school diploma or above

Experience: Prior experience in an administrative support role is an advantage but not essential

Required Skills:

  • Familiarity with UAE labor laws and government portals
  • Strong organizational and time-management skills
  • Excellent verbal and written communication abilities
  • Proactive and detail-oriented with a focus on compliance
  • Ability to maintain confidentiality in handling sensitive information

Preferred Skills:

  • Experience in a similar role or within the UAE
  • Bilingual or multilingual skills

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with relevant experience or higher education qualifications may be preferred.

πŸ’° Compensation & Benefits

Salary Range: AED 3,000 - 5,000 per month (Estimated based on market research and role requirements)

Benefits:

  • Health insurance
  • Dental insurance
  • Life insurance
  • Retirement plan
  • Employee discounts on food delivery

Working Hours: Full-time (40 hours per week), Sunday to Thursday, 9:00 AM to 6:00 PM

ASSUMPTION: The salary range is an estimate based on market research and the requirements of the role. Actual compensation may vary based on experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery, eCommerce, and logistics.

Company Size: Delivery Hero is a large organization with over 10,000 employees globally, providing ample opportunities for growth and collaboration.

Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.

Company Description:

  • Delivery Hero is the world’s leading local delivery platform, with a mission to deliver an amazing experience, fast, easy, and to your door.
  • The company operates in over 70+ countries worldwide, powered by tech but driven by people.
  • As one of Europe’s largest tech platforms, Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.

Company Specialties:

  • Online food ordering
  • eCommerce
  • Technology
  • Online food delivery
  • Marketing
  • Apps
  • Food tech
  • Machine Learning
  • Delivery and logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's extensive global presence and focus on technology provide ample opportunities for professional growth and development.

πŸ“Š Role Analysis

Career Level: This role is an entry-level to mid-level position within the Public Relations and Communications department.

Reporting Structure: The Senior Public Relations Officer will report directly to the Line Manager within the Human Resources department.

Work Arrangement: This is an on-site role, with the primary work location being the Delivery Hero office in Dubai, United Arab Emirates.

Growth Opportunities:

  • Progression to a more senior role within the Human Resources department or other relevant departments
  • Expanding responsibilities and project management opportunities
  • Potential international assignments or relocation opportunities within the Delivery Hero group

ASSUMPTION: Delivery Hero's global presence and focus on employee development provide numerous growth opportunities for the right candidate.

🌍 Location & Work Environment

Office Type: Delivery Hero's Dubai office is a modern, collaborative workspace with a mix of open-plan and private offices.

Office Location(s): Dubai, United Arab Emirates

Geographic Context:

  • Dubai is a multicultural city with a high standard of living and numerous leisure and entertainment options
  • The United Arab Emirates offers a tax-free income and a vibrant, multicultural environment
  • The city has a hot desert climate, with mild winters and very hot summers

Work Schedule: The work schedule is Sunday to Thursday, from 9:00 AM to 6:00 PM, with a one-hour lunch break.

ASSUMPTION: The Dubai office provides a dynamic and multicultural work environment, with ample opportunities for professional growth and development.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • On-site or virtual interview with the Hiring Manager and a member of the HR team
  • Background check and reference check
  • Job offer

Key Assessment Areas:

  • Understanding of UAE labor laws and government portals
  • Organizational and time-management skills
  • Communication skills and ability to maintain confidentiality
  • Problem-solving and initiative-taking abilities

Application Tips:

  • Tailor your resume to highlight relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work under pressure
  • Research Delivery Hero and the UAE labor laws to demonstrate your understanding of the role and its requirements

ATS Keywords: UAE Labor Laws, Government Portals, Organizational Skills, Time Management, Verbal Communication, Written Communication, Proactive, Detail-Oriented, Compliance, Confidentiality

ASSUMPTION: The application process may vary depending on the volume of applicants and the specific needs of the hiring team. It is essential to remain flexible and adaptable throughout the process.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Drive, Google Docs)
  • Project management tools (Asana, Trello, or similar)
  • Government portals (MOL, GDRFA, ICA, etc.)

ASSUMPTION: The required tools and technologies may vary depending on the specific needs of the role and the organization.

πŸ‘” Cultural Fit Considerations

Company Values:

  • We build
  • We deliver
  • We lead

Work Style:

  • Collaborative and team-oriented
  • Results-driven and proactive
  • Adaptable and open to change

Self-Assessment Questions:

  • Do you have a strong understanding of UAE labor laws and government portals?
  • Are you proactive, detail-oriented, and able to work under pressure?
  • Can you maintain confidentiality when handling sensitive information?

ASSUMPTION: Delivery Hero values diversity and inclusion, fostering a collaborative and supportive work environment for all employees.

⚠️ Potential Challenges

  • Handling sensitive information and maintaining confidentiality
  • Meeting tight deadlines and working under pressure
  • Navigating the complex UAE labor laws and government regulations
  • Adapting to a fast-paced and dynamic work environment

ASSUMPTION: The role may present unique challenges, but Delivery Hero provides ample support and resources to help employees succeed.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Senior Human Resources Officer or a Senior Visa and Immigration Specialist within the Human Resources department
  • Unlike related roles, this position focuses primarily on government-related processes and documentation, rather than strategic HR initiatives or employee relations
  • Career progression may involve moving into a more strategic HR role or specializing in a specific area of HR, such as talent acquisition or employee engagement

ASSUMPTION: While this role shares similarities with other HR positions, its focus on government-related processes and documentation makes it unique within the Human Resources department.

πŸ“ Sample Projects

  • Streamlining the visa application process for new employees
  • Developing and implementing a compliance checklist for employee onboarding
  • Collaborating with government authorities to ensure accurate and up-to-date information on labor laws and regulations

ASSUMPTION: Sample projects may vary depending on the specific needs of the organization and the priorities of the HR department.

❓ Key Questions to Ask During Interview

  • What are the most significant challenges facing the HR department in the next six months, and how can this role contribute to addressing them?
  • How does this role collaborate with other HR departments or teams within the organization?
  • What opportunities are there for professional development and growth within the HR department?
  • How does Delivery Hero support employees in maintaining work-life balance, especially in a fast-paced environment like Dubai?
  • What are the key priorities for this role in the first 90 days, and how will success be measured?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to success.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work under pressure
  • Research Delivery Hero and the UAE labor laws to demonstrate your understanding of the role and its requirements
  • Follow up with the hiring team one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.