📌 Core Information
🔹 Job Title: Sr. Technical Content Developer, Media & Entertainment (M&E)
🔹 Company: Autodesk
🔹 Location: Montreal, QC, CAN (Remote OK)
🔹 Job Type: Full-Time
🔹 Category: Technical Writing
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Creating and managing audience-focused content plans to improve post-purchase digital support experience for customers.
- Monitoring the effectiveness of technical content development and providing actionable recommendations for the M&E product line.
- Collaborating with stakeholders, finding and using customers' and products' insights to create audience-focused content plans.
- Representing CTS at industry events both internally and externally, building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes.
- Staying updated on M&E industry trends, emerging technologies, and best practices in content strategy, and integrating relevant insights into the team to promote a culture of innovation and knowledge sharing.
ASSUMPTION: This role requires a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems.
📋 Key Responsibilities
✅ Collaborate with stakeholders to create audience-focused content plans that improve customers' post-purchase digital support experience across M&E products.
✅ Use data-driven insights and product expertise to enhance content that increases consumption and findability of M&E products through digital channels, with a priority focus on Flow Production Tracking, Maya, and 3ds Max products.
✅ Monitor the effectiveness of technical content development and provide actionable recommendations and insights for the M&E product line. Guide and train CTS staff on best practices for content creation, focusing on efficiency and quality.
✅ Represent CTS at industry events both internally and externally, building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes.
✅ Stay updated on M&E industry trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing.
ASSUMPION: This role involves working with various teams and stakeholders, requiring strong communication, project management, and stakeholder engagement skills to transform strategic plans into clear tasks, prioritize activities based on urgency and impact, simplify complex projects, and drive progress and improvement.
🎯 Required Qualifications
Education: Bachelor's degree in a related field or equivalent experience.
Experience: 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content lifecycle, including writing and editing technical content.
Required Skills:
- Proven expertise in Autodesk Flow Production Tracking, Maya, and 3ds Max products.
- Exceptional communication, project management, and stakeholder engagement skills.
- Strong analytical and problem-solving skills.
- Self-driven, proven ability to work independently and collaborate well across various levels and locations.
- Good understanding of customer support operations, knowledge management, and self-service strategies.
- Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models.
Preferred Skills:
- Experience in training and enabling staff on best practices for content creation.
ASSUMPTION: Candidates must have a strong understanding of the Media & Entertainment industry and be able to work effectively with various teams and stakeholders to create and manage audience-focused content plans.
💰 Compensation & Benefits
Salary Range: $86,500 - $149,270 USD per year (based on experience and location)
Benefits:
- Annual Cash Bonuses
- Stock Grants
- Comprehensive Benefits Package
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is based on the information given in the job description and industry standards for similar roles. The actual salary may vary based on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on 3D design, engineering, and entertainment software.
Company Size: 10,001+ employees (Large enterprise)
Founded: 1982
Company Description:
- Autodesk is changing how the world is designed and made.
- Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment.
- We empower innovators everywhere to solve challenges, big and small.
- Over 100 million people use Autodesk software to unlock their creativity and solve important design, business, and environmental challenges.
Company Specialties:
- 3D Design Software and Technology
- Digital Prototyping
- Sustainable Design Software
- Media & Entertainment
- Consumer Software
- PLM
- Cloud
- and Mobile
Company Website: http://www.autodesk.com
ASSUMPTION: Autodesk is a large, established company with a global presence, offering a wide range of products and services in the software development industry.
📊 Role Analysis
Career Level: Experienced (5-10 years of experience)
Reporting Structure: This role reports to the Content Strategy & Experience team within Customer Technical Success (CTS).
Work Arrangement: Remote OK (with the option to work from various Autodesk offices worldwide)
Growth Opportunities:
- Potential to grow within the Content Strategy & Experience team or explore other opportunities within Customer Technical Success (CTS) or other Autodesk departments.
- possibility to work on high-impact projects and collaborate with various teams and stakeholders.
- Chance to learn and develop new skills in content strategy, technical writing, and project management.
ASSUMPTION: This role offers opportunities for professional growth and development within a large, established company in the software development industry.
🌍 Location & Work Environment
Office Type: Hybrid (remote work with the option to work from various Autodesk offices worldwide)
Office Location(s): Montreal, QC, CAN (with the option to work from other Autodesk offices worldwide)
Geographic Context:
- Montreal is the second-largest city in the Quebec province of Canada.
- It is known for its vibrant culture, rich history, and diverse neighborhoods.
- The city offers a high quality of life, with a mix of urban and natural environments, and a wide range of cultural, recreational, and culinary experiences.
Work Schedule: Full-time (40 hours per week) with flexible hours and the option to work remotely
ASSUMPTION: This role offers a flexible work arrangement, allowing employees to balance their personal and professional lives while working for a large, established company in the software development industry.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Technical assessment or case study
- Final round interview with the team
- Background check and offer
Key Assessment Areas:
- Technical skills in content development, project management, and stakeholder engagement
- Problem-solving and analytical skills
- Communication and collaboration skills
- Cultural fit and alignment with Autodesk's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication, and collaboration.
- Research Autodesk's products, industry, and company culture to demonstrate your enthusiasm and understanding of the role.
ATS Keywords: Content Development, Project Management, Stakeholder Engagement, Technical Writing, SEO, Data Analysis, Problem Solving, Customer Support, Content Management Systems, Training, Communication, Content Strategy, Audience Analysis, Content Lifecycle Management, Digital Support, Innovation
ASSUMPTION: Applicants should tailor their resumes and cover letters to include relevant keywords and demonstrate their understanding of the role's requirements and the company's industry.
🛠️ Tools & Technologies
- Content Management Systems (CMS)
- Authoring Tools
- SEO Tools
- Large Language Models
- Project Management Software
- Collaboration and Communication Platforms
ASSUMPTION: This role requires proficiency in various content management, authoring, and project management tools, as well as strong communication and collaboration skills to work effectively with various teams and stakeholders.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Quality
- Sustainability
- Customer Success
- One Autodesk
Work Style:
- Collaborative and inclusive
- Data-driven and analytical
- Adaptable and responsive to change
- Focused on delivering results and driving impact
Self-Assessment Questions:
- How do you align with Autodesk's values, particularly innovation and customer success?
- How do you approach working collaboratively and inclusively with diverse teams and stakeholders?
- How do you stay updated on industry trends and emerging technologies in content strategy and technical writing?
ASSUMPTION: Applicants should assess their fit with Autodesk's values and work style, and be prepared to demonstrate their alignment with the company's culture during the interview process.
⚠️ Potential Challenges
- Working with various teams and stakeholders, requiring strong communication, project management, and stakeholder engagement skills.
- Managing the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems.
- Keeping up-to-date with M&E industry trends, emerging technologies, and best practices in content strategy.
- Balancing remote work and collaboration with team members and stakeholders located worldwide.
ASSUMPTION: These challenges require strong communication, project management, and stakeholder engagement skills, as well as the ability to work effectively in a remote and collaborative environment.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on creating and managing audience-focused content plans to improve the post-purchase digital support experience for customers in the M&E industry.
- It requires a strong understanding of the M&E industry, expertise in Autodesk products, and experience in content development, project management, and stakeholder engagement.
- Career paths for this role may include progression within the Content Strategy & Experience team, exploration of other opportunities within Customer Technical Success (CTS), or growth into senior leadership positions within Autodesk.
ASSUMPTION: This role offers unique opportunities for professional growth and development within a large, established company in the software development industry, with a focus on the M&E sector.
📝 Sample Projects
- Developing a comprehensive content strategy for a new Autodesk product launch in the M&E industry, including audience analysis, content creation, and distribution planning.
- Creating and implementing a content lifecycle management system for Autodesk's existing M&E products, ensuring consistent and up-to-date content across all digital channels.
- Conducting a content audit and optimization project for Autodesk's M&E product documentation, improving findability and user experience for customers.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for professional growth and development in this role within the Content Strategy & Experience team at Autodesk.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader Content Strategy & Experience team and Customer Technical Success (CTS) organization?
- What are the most pressing challenges facing the M&E industry, and how does this role address them?
- How does Autodesk support the professional development and growth of its employees in this role?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Autodesk foster a culture of innovation and collaboration within the Content Strategy & Experience team and CTS?
ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their understanding of the role, the company, and the industry, and their eagerness to contribute to the team's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, including the required and preferred qualifications listed in the job description.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication, and collaboration.
- Research Autodesk's products, industry, and company culture to demonstrate your enthusiasm and understanding of the role.
- Follow up with the hiring manager within one week of submitting your application to express your interest in the position and inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
