Sr Technical Writer

📌 Core Information

🔹 Job Title: Senior Technical Writer

🔹 Company: GHX

🔹 Location: Remote - USA

🔹 Job Type: Full-Time

🔹 Category: Technical Writing

🔹 Date Posted: April 8, 2025

🔹 Experience Level: 7+ years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Developing technical and user guides for a SaaS company in the healthcare industry
• Collaborating with various internal stakeholders, including product managers, system developers, and implementation consultants
• Creating deliverables such as online help content, user guides, job aids, implementation guides, release notes, and data flow diagrams
• Managing one or more product areas and conducting needs analysis with internal stakeholders
• Researching industry best practices and advising management on process improvements

ASSUMPTION: This role requires a high level of technical writing experience and the ability to work independently and in a team environment.

📋 Key Responsibilities

✅ Exhibits proficiency in writing technical documents, user instructions, data flow diagrams, proposals, and release communications

✅ Plans, develops, organizes, writes, and edits content for various deliverables, including online Help, product guides, job aids, implementation guides, release notes, and web content

✅ Assumes responsibility for managing one or more product areas and conducts needs analysis with internal stakeholders

✅ Researches and gathers technical and background information for inclusion in product documentation

✅ Participates in product development and reviews to ensure GHX software products are easy to use

✅ Contributes to the design of a comprehensive documentation and technical writing program that effectively communicates how to integrate, implement, and use GHX solutions

✅ Conducts needs analysis with internal stakeholders to identify teams’ needs and works with technical staff to develop documentation requirements

✅ Participates in user interface design reviews, as requested, and manages the translation process for education deliverables

✅ Researches industry best practices and advises management of process improvements that could save time and money

✅ Collaborates with internal stakeholders, including product management, implementation, and development teams, to ensure a smooth and timely transition of information out to customers

✅ Leads special projects related to the development of online educational content

✅ Determines methods and procedures on new assignments and may coordinate activities of other personnel

✅ Ability to travel up to 25%

ASSUMPTION: This role requires strong writing, editing, and communication skills, as well as the ability to quickly synthesize new technology and present it in a concise, meaningful manner.

🎯 Required Qualifications

Education: Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience

Experience: 7+ years of experience in related field

Required Skills:

• Proficient in MadCap Flare Help authoring tool
• Experience with source control solutions (MadCap Central, Perforce, SourceSafe)
• Proficient in standard Windows-based applications (Word, PowerPoint, Excel)
• Experience with collaboration software (Confluence by Atlassian)
• Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)
• Experience with a flowcharts or diagrams tool (Lucidchart, Visio)

Preferred Skills:

• eCommerce or web-based application experience
• Familiarity with web-conferencing solutions like Zoom or GoTo Meeting
• Language translation knowledge (for example, English to German)
• Healthcare industry, supply chain, or purchasing experience preferred but not required

ASSUMPTION: Candidates should have a strong portfolio showcasing their technical writing skills and experience working with various types of systems and system interfaces.

💰 Compensation & Benefits

Salary Range: $78,000 - $104,000 USD per year

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Accident Insurance
• Life Insurance
• 401k Matching
• Paid Time Off
• Education Reimbursement

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Technical Writer role in the United States. Actual salaries will vary based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role.

📌 Applicant Insights

🔍 Company Context

Industry: GHX is a software-as-a-service company that specializes in reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care. They have been in operation since 2000 and have saved the healthcare industry over $5 billion since 2010.

Company Size: GHX has 1,001-5,000 employees, making it a mid-sized company. This size allows for ample opportunities for collaboration and growth while maintaining a manageable work environment.

Founded: GHX was founded in 2000 and has since grown to become a leading provider of healthcare supply chain solutions.

Company Description:

• GHX is focused on the healthcare supply chain, through which hospitals and their suppliers buy and deliver the thousands of medical-surgical supplies that clinicians need to effectively care for patients.
• Their solutions include an open and neutral electronic trading exchange, procurement and accounts payable automation, content, contract and inventory management, business intelligence and reporting, and standards enablement and data synchronization.
• GHX aims to lower costs and simplify supply chain management by eliminating error-prone, manual order processes.

Company Specialties:

• Healthcare
• SaaS
• Supply chain management
• Automation

Company Website: http://www.ghx.com

ASSUMPTION: GHX is a well-established company with a strong focus on innovation and improving the healthcare supply chain. They value collaboration and continuous improvement, making it an ideal place for a Senior Technical Writer to grow and make a significant impact.

📊 Role Analysis

Career Level: This role is at the senior level, requiring a high degree of expertise and experience in technical writing.

Reporting Structure: The Senior Technical Writer reports directly to the Director, Product Education.

Work Arrangement: This role is remote-friendly, with the ability to work from anywhere in the United States, Canada, or Europe.

Growth Opportunities:

• As GHX continues to expand its solutions and services, there will be opportunities for the Senior Technical Writer to take on more responsibilities and advance their career within the company.
• The diverse range of products and services offered by GHX provides ample opportunities for the Senior Technical Writer to gain experience in various aspects of technical writing and documentation.

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to take on more responsibilities and advance their career within the company.

🌍 Location & Work Environment

Office Type: GHX has offices in Louisville, CO, and Atlanta, GA, but this role can be performed remotely from anywhere in the United States, Canada, or Europe.

Office Location(s): 1315 W. Century Drive, Louisville, CO 80027, US; 3445 Peachtree Rd, Atlanta, GA 30326, US

Geographic Context:

• The United States has a well-established healthcare industry, with a strong focus on innovation and technology.
• GHX's remote-friendly work arrangement allows for a flexible work-life balance and the ability to work from anywhere with a reliable internet connection.
• The company's global presence provides opportunities for collaboration and growth on a international scale.

Work Schedule: Full-time, 40 hours per week, with the ability to work remotely and maintain a flexible work schedule.

ASSUMPTION: The remote-friendly work arrangement and global presence of GHX make this an ideal opportunity for a Senior Technical Writer looking for a flexible and dynamic work environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• On-site or virtual interview with a panel of stakeholders
• Background check and reference check
• Job offer

Key Assessment Areas:

• Technical writing skills and experience
• Ability to work independently and in a team environment
• Problem-solving skills and the ability to think critically
• Customer-driven attitude and demeanor
• Proficiency in relevant tools and technologies

Application Tips:

• Tailor your resume and cover letter to highlight your relevant technical writing experience and skills.
• Include examples of your technical writing work, such as user guides, API documentation, or other relevant deliverables.
• Be prepared to discuss your approach to technical writing and how you ensure that your documentation is accurate, clear, and concise.

ATS Keywords: Technical Writing, Senior Technical Writer, MadCap Flare, API Documentation, User Guides, Technical Documentation, Healthcare Industry, Remote Work

ASSUMPTION: The interview process for this role will focus heavily on assessing the candidate's technical writing skills and experience, as well as their ability to work independently and in a team environment.

🛠️ Tools & Technologies

• MadCap Flare
• Source control solutions (MadCap Central, Perforce, SourceSafe)
• Standard Windows-based applications (Word, PowerPoint, Excel)
• Collaboration software (Confluence by Atlassian)
• Screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)
• Flowcharts or diagrams tool (Lucidchart, Visio)

ASSUMPTION: The Senior Technical Writer should be proficient in the tools and technologies listed above, as they are essential for performing the job's core responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Customer-driven
• Innovative
• Collaborative
• Continuously improving

Work Style:

• Fast-paced and creative
• Collaborative and team-oriented
• Customer-focused and results-driven
• Dynamic and adaptable

Self-Assessment Questions:

• Do you have a proven track record of success in technical writing, with a focus on the healthcare industry?
• Are you comfortable working in a fast-paced, collaborative environment?
• Do you have a customer-driven attitude and demeanor?
• Are you able to think independently and solve problems with minimal supervision?
• Do you have strong organization, leadership, and project management skills?
• Are you able to work effectively in a team environment with all levels of personnel?

ASSUMPTION: GHX values candidates who are a strong cultural fit, with a customer-driven attitude and the ability to work effectively in a fast-paced, collaborative environment.

⚠️ Potential Challenges

• The fast-paced nature of the role may require the Senior Technical Writer to juggle multiple projects and deadlines simultaneously.
• The remote-friendly work arrangement may present challenges in maintaining effective communication and collaboration with internal stakeholders.
• The healthcare industry is subject to frequent changes and updates, which may require the Senior Technical Writer to quickly adapt and learn new technologies and processes.
• The Senior Technical Writer may need to travel up to 25% to attend meetings, conferences, or other work-related events.

ASSUMPTION: The Senior Technical Writer should be comfortable working in a fast-paced, dynamic environment and be able to adapt quickly to changes and new technologies.

📈 Similar Roles Comparison

• This role is similar to other Senior Technical Writer positions in the healthcare industry, but with a focus on the SaaS sector.
• The healthcare industry is highly regulated and subject to frequent changes, which may present unique challenges and opportunities for the Senior Technical Writer.
• Career progression for a Senior Technical Writer in this role may include taking on more responsibilities, such as managing a team or taking on a leadership role within the organization.

ASSUMPTION: This role offers unique opportunities for a Senior Technical Writer looking to gain experience in the SaaS sector of the healthcare industry and advance their career within a growing and dynamic organization.

📝 Sample Projects

• Developing user guides for a new healthcare software product, including online help content, user guides, job aids, and implementation guides
• Creating API documentation for a healthcare software application, including reference guides, tutorials, and code samples
• Researching and writing technical documentation for a healthcare data integration project, including data flow diagrams, system architecture diagrams, and support decision trees

ASSUMPTION: These sample projects are representative of the types of tasks the Senior Technical Writer may be responsible for in this role, but the specific projects and deliverables may vary based on the needs of the organization.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for developing technical documentation in this role?
• How does the team collaborate and communicate to ensure that documentation is accurate, clear, and concise?
• What are the most challenging aspects of working in the healthcare industry, and how does this role address those challenges?
• How does the company support the professional development and growth of its technical writers?
• What are the most important qualities and skills for success in this role?

ASSUMPTION: Asking these questions during the interview process will help the candidate better understand the role's responsibilities, work environment, and cultural fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant technical writing experience and skills, including examples of your work
• Prepare for the interview by researching the company and role, and practicing your technical writing skills
• Follow up with the hiring manager within 24 hours of the interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.