🔹 Job Title: Senior UX Writer
🔹 Company: Rakuten Rewards
🔹 Location: San Francisco, California
🔹 Job Type: On-site, Full-Time
🔹 Category: Software Development
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strong portfolio showcasing user-centered content creation and excellent writing skills. The ideal candidate will have experience working in a fast-paced environment and collaborating with various teams.
✅ Craft engaging content for account pages, browser extension, purchase flows, and Help Center
✅ Own content strategy, including user research, content strategy, writing, and editing
✅ Collaborate with Designers, Product Managers, and Engineers to arrive at the best solutions
✅ Participate in design and squad rituals, providing and soliciting feedback
✅ Leverage user research to inform content creation and advocate findings to stakeholders
✅ Be self-directed, manage time effectively, and meet deadlines consistently
ASSUMPTION: The role involves creating clear, concise, and engaging content that supports and shapes the evolution of Rakuten's Cash Back offerings. The candidate should be comfortable working with writing guidelines and contributing to brand voice and product messaging documentation.
Education: Bachelor's degree in User Experience (UX) design or related degree
Experience: 3 - 5 years proven experience as a Senior UX Writer or a similar role.
Required Skills:
Preferred Skills:
ASSUMPTION: The ideal candidate will have a strong background in UX writing, with a portfolio demonstrating their ability to create engaging and user-centered content. They should also have excellent writing, editing, and communication skills, as well as proficiency with Figma and experience with user research and usability testing.
Salary Range: USD $99,306.00 - $171,612.00 annually
Benefits:
Working Hours: 40 hours per week, with flexibility for project needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior UX Writer role in the San Francisco Bay Area. Benefits include health, vision, and dental insurance, 401k matching, PTO, and Volunteer Time Off.
Industry: Rakuten International operates in the software development industry, with a focus on e-commerce, digital content, advertising, entertainment, and communications.
Company Size: Rakuten International has 1,001-5,000 employees globally, with a presence in multiple countries.
Founded: Rakuten was founded in 1999 and has since grown to become a leading global e-commerce company.
Company Description:
Company Specialties:
Company Website: https://www.rakuteninternational.com
ASSUMPTION: Rakuten International is a well-established company with a strong presence in the e-commerce industry. The company's size and global reach provide opportunities for career growth and development.
Career Level: This role is at the senior level, requiring significant experience and expertise in UX writing.
Reporting Structure: The Senior UX Writer will report to the Lead UX Writer and collaborate with Designers, Product Managers, and Engineers.
Work Arrangement: This is an on-site role, with the expectation of working from the San Francisco office.
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth and development within the design team and potentially across other areas of the business.
Office Type: Rakuten Rewards has an on-site office in San Francisco, California.
Office Location(s): 160 Spear St, Suite 1900, San Francisco, California 94105, US
Geographic Context:
Work Schedule: The work schedule is typically Monday to Friday, with the possibility of occasional weekend or evening work for project needs.
ASSUMPTION: The San Francisco office provides a collaborative and innovative work environment, with opportunities to work on diverse projects and learn from experienced team members.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: UX Writing, Content Strategy, User Research, Usability Testing, Collaboration, Figma, Editing, Communication, Information Architecture, Problem Solving, Design Excellence, Time Management, Cross-Functional Partnership, Self-Starter, Engaging Content
ASSUMPTION: The application process for this role is likely to involve a review of the candidate's portfolio and an assessment of their writing and editing skills. The interview process will focus on cultural fit and collaboration skills, as well as the candidate's ability to work effectively with cross-functional teams.
ASSUMPTION: The tools and technologies listed are commonly used in UX writing roles and may vary depending on the specific needs of the project or team.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Rakuten Rewards values candidates who are curious, driven, and able to thrive in a fast-paced environment. The ideal candidate will be passionate about creating user-centered content and have strong communication skills and the ability to work effectively with cross-functional teams.
ASSUMPTION: The role of Senior UX Writer at Rakuten Rewards presents both opportunities and challenges. The ideal candidate will be able to manage multiple projects and deadlines, thrive in a fast-paced environment, and adapt to changes in project scope or priorities.
ASSUMPTION: This role offers a unique opportunity to work on a wide range of projects and contribute to the evolution of Rakuten's Cash Back offerings. The company's focus on e-commerce and Cash Back offerings sets it apart from other companies in the industry, and career progression could lead to leadership positions within the design team or other areas of the business.
ASSUMPTION: These sample projects illustrate the range of responsibilities for the Senior UX Writer role at Rakuten Rewards, from account pages to purchase flows and the Help Center.
ASSUMPTION: These key questions help applicants better understand the role, the team, and the company culture, enabling them to make an informed decision about whether the position is the right fit for their career goals and personal preferences.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.