🔹 Job Title: Staff UX Writer, Borrow
🔹 Company: SoFi
🔹 Location: CA - San Francisco, WA - Seattle, NY - New York
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: This role requires a high level of collaboration and the ability to manage multiple work streams simultaneously. It also involves working on key cross-business unit efforts such as onboarding.
✅ Drive content creation across a number of concurrent work streams within one or more product areas including new features, improvements and optimizations.
✅ Establish and maintain content style guides and repeatable content frameworks.
✅ Collaborate closely with Designers, Researchers, Marketing Creatives and Brand Strategists to iterate and drive clear solutions that bring SoFi’s voice to life in product.
✅ Develop effective solutions based on research, member insights, and industry best-practices (across finance and tech)
✅ Present content solutions and clearly communicate design intent through documentation and presentations
✅ Collaborate with other content designers working on other product areas to drive alignment and consistency across the entire user experience
✅ Share work early and often for wide visibility and alignment
ASSUMPTION: This role involves a high degree of autonomy and requires strong self-management skills. It also requires a deep understanding of user-centered design principles and a strong command of the English language.
Education: Not specified
Experience: 8+ years of experience working in product design/UX roles
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, a bachelor's degree in a related field is likely preferred. Additionally, a portfolio URL or PDF showcasing examples of content designer work is required.
Salary Range: Not specified. According to Glassdoor, the average salary for a UX Writer at SoFi is $100,000 - $150,000 per year. However, this can vary based on experience and location.
Benefits:
Working Hours: Full-time, typically 40 hours per week. SoFi offers flexible work arrangements, including remote work.
ASSUMPTION: The salary range provided is an estimate based on industry standards and Glassdoor data. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
Industry: SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help its millions of members reach their goals. They offer a range of products including student loan refinancing, mortgages, personal loans, and wealth management services.
Company Size: SoFi has 1,001-5,000 employees, making it a mid-sized company. This means there are ample opportunities for career growth and development, but also a larger, more complex organizational structure to navigate.
Founded: SoFi was founded in 2011 and has since grown to become a leading provider of financial services. They are headquartered in San Francisco, California, with additional offices in Seattle, New York, and other locations.
Company Description:
Company Specialties:
Company Website: SoFi
ASSUMPTION: SoFi is a well-established company with a strong brand and a clear mission. They offer a comprehensive benefits package and a dynamic work environment.
Career Level: This role is at the senior level, requiring a high degree of expertise and experience in UX writing and content design.
Reporting Structure: The Staff UX Writer will report directly to the UX Writing Manager and work closely with Designers, Researchers, and other cross-functional teams.
Work Arrangement: This role is remote OK, with flexible work arrangements available. SoFi offers a hybrid work environment, with employees working on-site and remotely as needed.
Growth Opportunities:
ASSUMPTION: This role offers significant opportunities for career growth and development within a dynamic and growing organization.
Office Type: SoFi has multiple office locations across the United States, with a hybrid work environment that combines on-site and remote work.
Office Location(s): CA - San Francisco, WA - Seattle, NY - New York
Geographic Context:
Work Schedule: Full-time, with flexible work arrangements available. SoFi offers a hybrid work environment, with employees working on-site and remotely as needed.
ASSUMPTION: SoFi's hybrid work environment offers employees the flexibility to work remotely when needed, while also providing opportunities for in-person collaboration and team building.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: UX Writing, Content Design, Collaboration, Research, Voice and Tone, Content Frameworks, Agile Environment, Presentation Skills, User Research, Product Management, Engineering, Marketing, Figma, CMS, Github, Jira, Confluence
ASSUMPTION: SoFi's application process is designed to assess candidates' skills and fit for the role. They use a combination of resume screening, phone or video screens, portfolio reviews, and interviews to make hiring decisions.
ASSUMPTION: SoFi uses a wide range of tools to support its UX Writing and content design processes. Candidates should be comfortable working with these tools and willing to learn new ones as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: SoFi's company culture is dynamic, collaborative, and member-focused. Candidates should be able to work effectively in a hybrid work environment and align with the company's values.
ASSUMPTION: These challenges are inherent in working for a fast-growing company in a competitive industry. Candidates should be prepared to manage tight deadlines, collaborate effectively with cross-functional teams, and navigate a complex work environment.
ASSUMPTION: This role is unique in its focus on SoFi's brand voice and tone, and its requirement for a deep understanding of financial concepts and user needs.
ASSUMPTION: These sample projects are illustrative of the types of work a Staff UX Writer at SoFi might be expected to perform. The actual projects may vary based on the company's current priorities and needs.
ASSUMPTION: These questions are designed to help candidates understand the role's context, the team's dynamics, and the company's priorities. They also provide an opportunity for candidates to demonstrate their curiosity and engagement with the role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.