(Stage) Key Account Management

📌 Core Information

🔹 Job Title: Stage Key Account Management

🔹 Company: Payplug

🔹 Location: Paris, Île-de-France, France

🔹 Job Type: Part-Time

🔹 Category: Financial Services

🔹 Date Posted: 2025-04-18

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing relationships with a portfolio of French merchants
• Identifying upsell opportunities for various Payplug products and alternative payment methods
• Negotiating commercial agreements and closing upsells
• Collaborating with product, data, and marketing teams to meet merchant needs and implement campaigns
• Working in a dynamic and growing environment within the Account Management team

ASSUMPTION: This role requires strong communication, negotiation, and listening skills, as well as a passion for e-commerce and technology. The successful candidate will be autonomous and adaptable, with a good understanding of the e-commerce landscape.

📋 Key Responsibilities

✅ Manage daily relationships with a portfolio of French merchants via phone and email

✅ Identify upsell opportunities for different Payplug products and alternative payment methods

✅ Negotiate commercial agreements, construct offers, and close upsells

✅ Manage renegotiations and potential customer retention

✅ Collaborate with product and data teams to identify and relay merchant requirements

✅ Work with marketing teams to implement campaigns and create content

ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication and negotiation skills. The successful candidate will be able to adapt to various situations and prioritize tasks effectively.

🎯 Required Qualifications

Education: Final year of studies or gap year (M1)

Experience: None required

Required Skills:

• Excellent listening, understanding, and patience skills
• Strong negotiation, marketing, communication, and business strategy skills
• Passion for e-commerce and technology
• Autonomous and adaptable work style
• Excellent oral and written communication skills in French

Preferred Skills:

• Previous experience in account management or a related field
• Familiarity with the e-commerce landscape and payment industry

ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: €1,100 - €1,400 per month (based on industry standards for entry-level account management roles in Paris)

Benefits:

• Café, thé, snacks, and weekly team events
• Transportation subsidy (50% of costs)
• Moka.care for mental health support
• Windoo: activities for sports, well-being, and personal development

Working Hours: Full-time (40 hours/week) with flexible hours

ASSUMPTION: The salary range is estimated based on industry standards for entry-level account management roles in Paris. Actual compensation may vary based on skills, experience, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Payplug operates in the competitive financial services sector, focusing on online payment solutions for merchants and e-commerce businesses.

Company Size: Payplug is a mid-sized company with 201-500 employees, offering a dynamic and collaborative work environment.

Founded: Payplug was founded in 2012 and has since grown to support over 20,000 SMEs and large groups like Maisons du Monde and kiwi.com.

Company Description:

• Payplug is a French payment solution designed for merchants, e-merchants, and fintechs
• The company offers a cutting-edge technology platform, dedicated conversion tools, and unique mastery of the payment chain
• Payplug is part of the Groupe BPCE since 2017

Company Specialties:

• Online payment solutions
• E-commerce and m-commerce
• In-store payments
• Payment chain optimization

Company Website: payplug.com

ASSUMPTION: Payplug's focus on innovation and customer satisfaction creates an environment that values adaptability and continuous learning.

📊 Role Analysis

Career Level: This role is an entry-level position within the Account Management team, offering opportunities for growth and learning.

Reporting Structure: The role reports directly to the Team Lead Account Manager and works closely with various internal teams, such as Product, Data, and Marketing.

Work Arrangement: This is an on-site role with flexible working hours, allowing for a good work-life balance.

Growth Opportunities:

• Learning and developing account management skills
• Collaborating with cross-functional teams to gain a holistic understanding of the business
• Potential full-time employment opportunities after the successful completion of the internship

ASSUMPTION: This role offers a unique opportunity for students to gain practical experience in account management and the payment industry.

🌍 Location & Work Environment

Office Type: Payplug's offices are located in the 13th arrondissement of Paris, near the Bibliothèque François Mitterrand.

Office Location(s): 110, Avenue de France, Paris, Île-de-France 75013, FR

Geographic Context:

• Paris is a major European hub for finance, technology, and e-commerce
• The 13th arrondissement is a vibrant and multicultural neighborhood with easy access to public transportation
• The office is close to several amenities, including shops, restaurants, and parks

Work Schedule: Full-time with flexible hours, allowing for a good work-life balance

ASSUMPTION: The office location and work schedule provide a convenient and enjoyable work environment for employees.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen with Fleur, Talent Acquisition Manager (30')
• Technical interview with Ronan, Team Lead Account Manager (45'), followed by a use case
• Presentation of the use case and exchange with Gaëtan (45'), followed by an exchange with Xavier, Head of Account Management (30')
• Provide two references

Key Assessment Areas:

• Communication and negotiation skills
• Adaptability and problem-solving abilities
• Understanding of the e-commerce landscape and payment industry
• Cultural fit with Payplug's values and work environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that assess your communication, negotiation, and problem-solving skills
• Research Payplug's company culture and values to demonstrate your cultural fit

ATS Keywords: Account Management, Negotiation, Marketing, E-commerce, Teamwork, Adaptability, Listening, Understanding, Patience, Autonomy, Technology

ASSUMPTION: Payplug's hiring process is designed to assess candidates' skills and cultural fit, with a focus on communication, negotiation, and adaptability.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the internal teams and projects the candidate works with.

👔 Cultural Fit Considerations

Company Values:

• Simplicity
• Performance
• Empowerment

Work Style:

• Dynamic and collaborative
• Focused on customer satisfaction and continuous improvement
• Adaptable and open to change

Self-Assessment Questions:

• Do you thrive in a dynamic and collaborative work environment?
• Are you comfortable working with a diverse range of customers and internal teams?
• Can you adapt to new situations and prioritize tasks effectively?

ASSUMPTION: Payplug values candidates who are adaptable, collaborative, and customer-focused, with a strong work ethic and a passion for e-commerce and technology.

⚠️ Potential Challenges

• Managing a diverse portfolio of merchants with varying needs and expectations
• Adapting to a fast-paced and evolving e-commerce landscape
• Balancing the demands of customer retention and upselling opportunities
• Working in a dynamic and sometimes unpredictable work environment

ASSUMPTION: These challenges can be overcome with strong communication, negotiation, and adaptability skills, as well as a deep understanding of the e-commerce landscape and Payplug's products and services.

📈 Similar Roles Comparison

• Unlike other account management roles, this position focuses on managing relationships with French merchants and identifying upsell opportunities
• Payplug's focus on simplicity, performance, and empowerment sets it apart from other payment providers in the market
• This role offers a unique opportunity for students to gain practical experience in account management and the payment industry

ASSUMPTION: This role is well-suited for students interested in gaining practical experience in account management and the payment industry, with a focus on customer satisfaction and continuous improvement.

📝 Sample Projects

• Developing and implementing a customer retention strategy for a specific merchant segment
• Collaborating with the marketing team to create targeted campaigns for upselling opportunities
• Analyzing customer data to identify trends and optimize account management strategies

ASSUMPTION: These projects are designed to help the candidate develop their skills in account management, data analysis, and marketing, while contributing to Payplug's overall success.

❓ Key Questions to Ask During Interview

• How does Payplug support the professional development of its interns?
• Can you describe a typical day in the life of an Account Manager at Payplug?
• How does Payplug approach customer retention and upselling opportunities?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Payplug foster a collaborative and dynamic work environment?

ASSUMPTION: These questions are designed to help the candidate better understand the role, the company culture, and the opportunities for professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that assess your communication, negotiation, and problem-solving skills
• Research Payplug's company culture and values to demonstrate your cultural fit
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.