📌 Core Information
🔹 Job Title: Strategic Account Director
🔹 Company: Xealth
🔹 Location: Seattle, WA
🔹 Job Type: On-site
🔹 Category: Healthcare Technology
🔹 Date Posted: June 10, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site (Seattle or Boston preferred)
🚀 Job Overview
Key aspects of this role include:
- Leading a book of premier enterprise health system clients at the C-Suite and VP level
- Innovative Digital Health solution with strong name recognition and proven ROI
- Joining a small and energetic team passionate about revolutionizing healthcare
- Driving the strategy and integration of Xealth and Xealth Partner Community Solutions into health system clients
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and a deep understanding of the healthcare industry to successfully manage and grow accounts.
📋 Key Responsibilities
✅ Provide strategic account leadership from onboarding and activation through to value reporting, QBRs, and the renewal and expansion process to ensure account growth
✅ Maintain tactical oversight of internal teams to ensure implementations run smoothly
✅ Build strong stakeholder relationships, specifically around digital health with health system peers, sharing best practices across the Xealth ecosystem
✅ Deeply understand clients’ Digital Health strategies and tie Xealth into their digital and virtual care programs with measurable ROI
✅ Evangelize Xealth and advocate for clients, both internally and by becoming an active part of the Xealth community, encouraging client participation, and showcasing success stories
✅ Partner with Sales, Product, Implementation, and Engineering teams to ensure exceptional client outcomes
ASSUMPTION: This role requires a balance of strategic thinking, relationship-building, and tactical execution to achieve client success.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent experience)
Experience: 10+ years of Healthcare Technology Account Management, Sales, or Consulting experience, working with C-level stakeholders within enterprise health systems
Required Skills:
- Proven ability to build and maintain strong relationships with C-level executives
- Deep understanding of the healthcare industry, including incentive structures, payment models, and digital health ecosystems
- Experience with EHR/EMR systems, including integration with modern software products
- Excellent communication, presentation, and negotiation skills
- Ability to represent Xealth’s product, technology, and EMR integrations to stakeholders at all levels
Preferred Skills:
- Startup experience
- Executive relationships within enterprise health systems
- Experience with SaaS products that include PHI or integrate into EMR systems like Epic or Cerner
- Digital Health Consulting or Product Management experience
ASSUMPTION: Candidates with a strong background in healthcare technology, proven account management experience, and a deep understanding of the digital health ecosystem will be most successful in this role.
💰 Compensation & Benefits
Salary Range: $135,000 - $185,000 per year (USD)
Benefits:
- Paid parental leave
- Comprehensive medical, dental, and vision policies (Xealth covers 100% of employee premiums)
- Employee Assistance Programs
- Laptop provided and $250 home office stipend for the first 3 months
- Generous learning and development opportunities
- 401k match (dollar-for-dollar up to 3%)
- Flexible time off and 10 standardized holidays
- $500 yearly fitness stipend
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range is competitive for the Seattle/Boston area and reflects the level of experience required for this role. Benefits are comprehensive and designed to support employee well-being and growth.
📌 Applicant Insights
🔍 Company Context
Industry: Xealth operates in the Digital Health and Healthcare IT sectors, focusing on digital care solutions and connected devices.
Company Size: Xealth has 51-200 employees, providing a mid-sized company environment with ample opportunities for growth and impact.
Founded: 2017, spun out of Providence St. Joseph Health
Company Description:
- Digital Care Solutions: Xealth enables healthcare teams to order digital content and services as easily as they do orders and medications today.
- Patient Access: Patients can access these digital health prescriptions from the provider's portal, actively managing their health.
- Market Recognition: Xealth has been recognized by CB Insights, Fierce Healthcare, and AVIA Marketplace for its innovative solutions and market impact.
Company Specialties:
- Digital Health
- Digital Governance
- Digital Formulary
- Digital Care
- Connected Devices
- Digital Health Platform
- Integration
- Patient Engagement
- Digital Therapeutics
- and Healthcare IT
Company Website: http://www.xealth.com
ASSUMPTION: Xealth's focus on digital health solutions and its recognition in the industry make it an attractive employer for professionals seeking to make an impact in the healthcare sector.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring extensive experience in healthcare technology and account management.
Reporting Structure: The Strategic Account Director reports directly to the Chief Revenue Officer and manages a portfolio of 6-8 premier enterprise health systems.
Work Arrangement: On-site, with a preference for candidates based in Seattle or Boston.
Growth Opportunities:
- Expanding Xealth's client base and market share within the enterprise health system segment
- Developing and maintaining strong relationships with C-level executives and other stakeholders
- Collaborating with internal teams to drive client success and improve Xealth's offerings
- Potential career progression into leadership or executive roles within the company
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on Xealth's business and the broader digital health landscape.
🌍 Location & Work Environment
Office Type: Xealth's headquarters is in Seattle, WA, with a secondary presence in Boston, MA. The office environment is described as small, energetic, and passionate about revolutionizing healthcare.
Office Location(s): Seattle, WA, and Boston, MA
Geographic Context:
- Seattle: Known for its tech industry, vibrant culture, and natural beauty, with a cost of living slightly above the national average.
- Boston: A historic city with a strong focus on education, healthcare, and technology, offering a high cost of living but also ample cultural and professional opportunities.
Work Schedule: Full-time, with a flexible work arrangement that allows for remote work in certain circumstances.
ASSUMPTION: The location and work environment at Xealth provide a dynamic and engaging setting for professionals seeking to make an impact in the digital health sector.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- On-site or virtual interview with the Hiring Manager and other team members
- Final interview with the Chief Revenue Officer
- Background check and offer extension
Key Assessment Areas:
- Healthcare industry knowledge and experience
- Account management and sales skills
- Communication and presentation abilities
- Problem-solving and strategic thinking
- Cultural fit and alignment with Xealth's mission and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of the healthcare industry and digital health ecosystems in your application materials
- Prepare for behavioral and situational interview questions that assess your problem-solving, communication, and strategic thinking skills
- Research Xealth and its competitors to showcase your industry knowledge and enthusiasm for the role
ATS Keywords: Healthcare Technology, Account Management, Sales, Consulting, C-level Stakeholders, Digital Health Strategies, EHR/EMR, SaaS Products, Digital Health Consulting, Product Management, Implementation, Engineering Collaboration, Stakeholder Relationships, ROI Measurement, Health System Integration, Community Engagement
ASSUMPTION: Applicants should emphasize their relevant experience, industry knowledge, and strategic thinking in their application materials and interviews to demonstrate their fit for this role.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Presentation software (e.g., PowerPoint, Google Slides)
- Healthcare-specific software and tools (e.g., EHR/EMR systems, digital health platforms)
ASSUMPTION: Familiarity with CRM software, project management tools, and healthcare-specific technologies will be beneficial for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered: Xealth prioritizes the needs and well-being of patients in all its decisions and actions
- Innovative: Xealth fosters a culture of creativity and continuous improvement
- Collaborative: Xealth values teamwork and open communication across all levels of the organization
- Accountable: Xealth holds itself responsible for delivering on its promises and achieving its goals
Work Style:
- Dynamic and energetic: Xealth's team is passionate about its mission and works collaboratively to achieve its goals
- Results-driven: Xealth focuses on delivering measurable outcomes and ROI for its clients
- Adaptable: Xealth is open to feedback and willing to pivot or adjust its strategies as needed
Self-Assessment Questions:
- Do I share Xealth's commitment to improving patient outcomes through digital health solutions?
- Am I comfortable working in a dynamic, startup-like environment with a strong focus on collaboration and results?
- Do I have the strategic thinking, communication, and relationship-building skills necessary to succeed in this role?
ASSUMPTION: Applicants who align with Xealth's values and work style will be most successful in this role and contribute to the company's mission and culture.
⚠️ Potential Challenges
- Managing a large portfolio of enterprise health system clients, each with unique needs and priorities
- Navigating the complex and evolving healthcare industry, including regulatory changes and market shifts
- Balancing strategic account leadership with tactical oversight of internal teams to ensure smooth implementations
- Building and maintaining strong relationships with C-level executives and other stakeholders within a competitive market
ASSUMPTION: Applicants should be prepared to address these challenges proactively and demonstrate their ability to succeed in a dynamic and demanding role.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position requires a strong focus on strategic thinking and digital health integration
- Xealth's innovative digital health solutions and strong market recognition set it apart from competitors in the digital health and healthcare IT sectors
- Career progression opportunities in this role may include leadership or executive positions within the company or the broader digital health industry
ASSUMPTION: Applicants should consider the unique aspects of this role and the potential career growth opportunities when evaluating their fit for the position.
📝 Sample Projects
- Developing and executing a strategic account plan for a premier enterprise health system client, including onboarding, activation, and value reporting
- Collaborating with internal teams to ensure the successful implementation of Xealth's solutions within a health system client's digital health strategy
- Evangelizing Xealth's product and technology offerings to C-level executives and other stakeholders within a health system client, driving adoption and measurable ROI
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and demonstrate their ability to succeed in these areas.
❓ Key Questions to Ask During Interview
- Can you describe the typical onboarding process for new clients and how internal teams support this process?
- How does Xealth measure the success of its digital health solutions, and how do these metrics inform our strategic account management approach?
- What is the company culture like, and how does it support the success of its employees and clients?
- What opportunities exist for growth and professional development within this role and the company as a whole?
- How does Xealth collaborate with its clients to ensure that our solutions align with their digital health strategies and deliver measurable ROI?
ASSUMPTION: Applicants should use the interview process to assess their fit for the role, the company culture, and the potential for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that assess your problem-solving, communication, and strategic thinking skills
- Research Xealth and its competitors to showcase your industry knowledge and enthusiasm for the role
- Follow up with the Hiring Manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
