Strategic Account Manager

📌 Core Information

🔹 Job Title: Strategic Account Manager

🔹 Company: LGC Group

🔹 Location: London, City of, United Kingdom

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing retention, growth, and development of assigned accounts
• Building strong and long-lasting relationships within LGC Assure sectors
• Acting as the central point of contact for customers
• Identifying upsell and cross-sell opportunities within assigned accounts

ASSUMPTION: The role requires strategic account planning and client relationship management, especially in food certification industries, to leverage both technical and interpersonal skills.

📋 Key Responsibilities

✅ Retention, growth, and development of all assigned accounts

✅ Conduct ongoing account planning and understand customers' needs

✅ Implement strategic activities for assigned accounts

✅ Build strong and lasting relationships within LGC Assure sectors

✅ Act as a central point of contact for assigned accounts

✅ Drive revenue growth through identified upsell and cross-sell opportunities

ASSUMPTION: These responsibilities focus on enhancing client satisfaction and business growth, highlighting the importance of a solution-oriented approach.

🎯 Required Qualifications

Education: Not specified

Experience: Demonstrated account management experience in food certification or related safety industries

Required Skills:

• Sales & Engagement capabilities
• Product Knowledge for developing value propositions
• Outstanding communication skills

Preferred Skills:

• Leadership in relationship management
• Problem-solving and consensus-building abilities

ASSUMPTION: The qualifications emphasize a mix of sales acumen and industry-specific knowledge, essential for strategic account management roles.

💰 Compensation & Benefits

Salary Range: Not specified. Competitive based on industry standards in food certification and safety industries.

Benefits:

• Inclusive and collaborative work environment
• Opportunities for professional development
• Participation in strategic business activities

Working Hours: 40 hours per week, flexibility as needed for account management

ASSUMPTION: Standard industry compensation likely includes bonuses tied to account performance, along with a typical benefits package.

📌 Applicant Insights

🔍 Company Context

Industry: Biotechnology Research with a focus on supply chain assurance

Company Size: 201-500 employees, providing a dynamic yet structured environment

Founded: 2011

Company Description:

• Market leader in BRCGS Global Standards
• Main focus on supply chain assurance across manufacturing sectors
• Operates globally with a commitment to quality and safety

Company Specialties:

• Oligonucleotide Therapeutics
• Oligonucleotide Synthesis
• Bioanalytics

Company Website: http://www.axolabs.com

ASSUMPTION: LGC Group's specialization indicates strong industry leadership and innovation in supply chain solutions, attracting talent keen on cutting-edge biotechnology research.

📊 Role Analysis

Career Level: Mid-level position designed for leveraging prior industry experience

Reporting Structure: Reports directly to senior management within the LGC Assure business unit

Work Arrangement: Primarily on-site with remote flexibility for strategic customer interactions

Growth Opportunities:

• Advancement into senior management roles
• Expansion of strategic account portfolios
• Development of cross-functional expertise

ASSUMPTION: The role offers significant career development potential, aligned with strategic management goals.

🌍 Location & Work Environment

Office Type: Corporate office based in London

Office Location(s): London, City of, United Kingdom

Geographic Context:

• Vibrant city with a strong business network
• Hub for international commerce and innovation
• Access to a diverse talent pool

Work Schedule: Standard business hours with occasional need for flexibility

ASSUMPTION: London’s placement enhances networking and business development, crucial for strategic account management.

💼 Interview & Application Insights

Typical Process:

• Initial screening by HR
• Technical interview with line manager
• Final management round with strategic account pitch

Key Assessment Areas:

• Strategic thinking and planning
• Client relationship management
• Sales and negotiation skills

Application Tips:

• Demonstrate industry-specific experience
• Highlight strategic planning skills
• Showcase communication prowess

ATS Keywords: Account Management, Strategic Planning, Client Relationships

ASSUMPTION: Applications should showcase strategic and sales capabilities specifically for the food certification and safety sectors.

🛠️ Tools & Technologies

• CRM systems
• Data analysis tools
• Communication platforms

ASSUMPTION: Strategic Account Managers utilize technology for client management and data-driven decision making, requiring proficiency in modern software tools.

👔 Cultural Fit Considerations

Company Values:

• Passion
• Curiosity
• Integrity
• Brilliance
• Respect

Work Style:

• Collaborative and inclusive environment
• Emphasis on teamwork and relationship building
• Focus on personal and professional growth

Self-Assessment Questions:

• How do you handle complex client issues?
• Can you provide examples of successful upselling?
• What strategies do you employ for account retention?

ASSUMPTION: A cultural fit would align with the company’s values, promoting a professional atmosphere conducive to strategic growth.

⚠️ Potential Challenges

• Navigating client expectations in a competitive market
• Balancing multiple high-profile accounts
• Adapting to evolving industry standards
• Meeting ambitious growth targets

ASSUMPTION: Challenges stem from maintaining competitive edges in a rapidly advancing biotechnology field.

📈 Similar Roles Comparison

• More strategic focus than a standard Account Manager
• Greater emphasis on industry-specific knowledge
• Requires more cross-functional collaboration skills

ASSUMPTION: The role’s strategic nature differentiates itself by demanding a sophisticated understanding of industry dynamics and client management.

📝 Sample Projects

• Leading a cross-functional team to implement a new client onboarding process
• Developing a comprehensive account growth strategy
• Executing a successful client retention program

ASSUMPTION: Sample projects will involve high-level planning and execution, focused on client satisfaction and growth metrics.

❓ Key Questions to Ask During Interview

• What strategies are currently in place for account retention?
• How does this role align with the company’s growth objectives?
• What are the biggest challenges currently faced by the strategic account team?
• How often do account strategies get reviewed and updated?
• What support is provided for professional development within this role?

ASSUMPTION: Good questions will focus on strategic vision, support structures, and account management innovation.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant account management experience
• Prepare a strong cover letter focusing on strategic planning abilities
• Be ready to discuss relevant past successes in similar roles
• Schedule a mock interview to polish communication skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.